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"Sync encoutered an error while syncing: Unknown error. Sync will automatically retry this action."

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Hi,

I want to switch from Chrome to Firefox but I have an issue with the Sync feature. It always shows the following error: "Sync encoutered an error while syncing: Unknown error. Sync will automatically retry this action."

I already tried this workaround but it did not work: delete my Sync account, completely reset my Firefox profile, import my Chrome bookmarks (using an HTML file), setup a new Sync account (using the same address email then the previously deleted one). But I still get the error message.

I've seen in other threads that it could be an issue with the history so I also tried to delete it but it did not work either.

Here is my last sync-log file: https://pastebin.mozilla.org/8219943

Thanks for your help.

Hi, I want to switch from Chrome to Firefox but I have an issue with the Sync feature. It always shows the following error: "Sync encoutered an error while syncing: Unknown error. Sync will automatically retry this action." I already tried this workaround but it did not work: delete my Sync account, completely reset my Firefox profile, import my Chrome bookmarks (using an HTML file), setup a new Sync account (using the same address email then the previously deleted one). But I still get the error message. I've seen in other threads that it could be an issue with the history so I also tried to delete it but it did not work either. Here is my last sync-log file: https://pastebin.mozilla.org/8219943 Thanks for your help.

Geändert am von gilgha

Ausgewählte Lösung

I've finally found a solution to that Sync issue:

I downloaded the "Places Maintenance" add-on and run the integrity check routine and it seems to have fixed the issue.

https://addons.mozilla.org/en-US/firefox/addon/places-maintenance/

Diese Antwort im Kontext lesen 3

Mehr Details zum System

Installierte Plugins

  • ActiveTouch General Plugin Container Version 105
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.10
  • Citrix Receiver Plugin (Win32)
  • Google Update
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 10.71.2 for Mozilla browsers
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • LastPass Plugin
  • Shockwave Flash 16.0 r0
  • 5.1.30514.0
  • VMware Remote Console Plug-in
  • iTunes Detector Plug-in

Anwendung

  • Firefox 35.0
  • User-Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:35.0) Gecko/20100101 Firefox/35.0
  • Hilfe-URL: https://support.mozilla.org/1/firefox/35.0/WINNT/en-US/

Erweiterungen

  • LastPass 3.1.1 (support@lastpass.com)
  • IDS_SS_NAME IDS_SS_VERSION ({D19CA586-DD6C-4a0a-96F8-14644F340D60}) (inaktiv)
  • WebEx Productivity Tools 2.0 (ocplugin@webex.com) (inaktiv)

JavaScript

  • incrementalGCEnabled: True

Grafiken

  • adapterDescription: Intel(R) HD Graphics Family
  • adapterDescription2: NVIDIA GeForce GT 730M
  • adapterDeviceID: 0x0416
  • adapterDeviceID2: 0x1290
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterRAM: Unknown
  • adapterRAM2: 1024
  • adapterSubsysID: 221117aa
  • adapterSubsysID2: 221117aa
  • adapterVendorID: 0x8086
  • adapterVendorID2: 0x10de
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16492
  • driverDate: 1-29-2014
  • driverDate2: 10-28-2013
  • driverVersion: 10.18.10.3412
  • driverVersion2: 9.18.13.1269
  • info: {u'AzureContentBackend': u'direct2d', u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Veränderte Einstellungen

Verschiedenes

  • User JS: Nein
  • Barrierefreiheit: Nein
Veröffentlicht

Ausgewählte Lösung

I've finally found a solution to that Sync issue:

I downloaded the "Places Maintenance" add-on and run the integrity check routine and it seems to have fixed the issue.

https://addons.mozilla.org/en-US/firefox/addon/places-maintenance/

I've finally found a solution to that Sync issue: I downloaded the "Places Maintenance" add-on and run the integrity check routine and it seems to have fixed the issue. https://addons.mozilla.org/en-US/firefox/addon/places-maintenance/

Geändert am von gilgha