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When I start a Firefox session, it tries to 'restore from crash' but there was no crash

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When opening a new session, Firefox (29.0.1) tries to restore a previous session -- even though I have that setting disabled NOR was the last session ended by crashing.

Sometimes it's the session immediately previous, but sometimes it reopens pages that I haven't visited in over 24 hours.

When opening a new session, Firefox (29.0.1) tries to restore a previous session -- even though I have that setting disabled NOR was the last session ended by crashing. Sometimes it's the session immediately previous, but sometimes it reopens pages that I haven't visited in over 24 hours.

Mehr Details zum System

Installierte Plugins

  • Shockwave Flash 13.0 r0
  • Google Update
  • Next Generation Java Plug-in 10.55.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe Shockwave for Director Netscape plug-in, version 12.1
  • 5.1.30214.0
  • VLC media player Web Plugin 2.1.3
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.06
  • Winamp Application Detector
  • GEPlugin
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.7.637
  • nplcplugin
  • Inquisit Mozilla Plugin 3.0.6.0
  • NPWLPG

Anwendung

  • Firefox 29.0.1
  • User-Agent: Mozilla/5.0 (Windows NT 6.1; rv:29.0) Gecko/20100101 Firefox/29.0
  • Hilfe-URL: https://support.mozilla.org/1/firefox/29.0.1/WINNT/en-GB/

Erweiterungen

  • about:addons-memory 8 (about-addons-memory@tn123.org)
  • Adblock Plus 2.6 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • British English Dictionary 1.19.1 (en-GB@dictionaries.addons.mozilla.org)
  • Forecastfox 2.2.4 ({0538E3E3-7E9B-4d49-8831-A227C80A7AD3})
  • Gmail panel 1.1.0 (gmail_panel@alejandrobrizuela.com.ar)
  • Greasemonkey 1.15 ({e4a8a97b-f2ed-450b-b12d-ee082ba24781})
  • Logitech SetPoint 6.5 ({F003DA68-8256-4b37-A6C4-350FA04494DF})
  • Media Hint 0.1.13.1 (mediahint@jetpack)
  • Night Launch Companion 0.1.20140519.1851beta (nightlaunchcompanion@example.com)
  • Pocket 3.0.4 (isreaditlater@ideashower.com)
  • Session Manager 0.8.1.2 ({1280606b-2510-4fe0-97ef-9b5a22eafe30})
  • Social Fixer 10.0 (socialfixer@mattkruse.com)
  • Stylish 1.4.3 ({46551EC9-40F0-4e47-8E18-8E5CF550CFB8})
  • Thumbnail Zoom Plus 2.7 (thumbnailZoom@dadler.github.com)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Xmarks 4.3.1 (foxmarks@kei.com)
  • YouTube Center 2.1.0 (jid1-cwbvBTE216jjpg@jetpack)
  • avast! Online Security 9.0.2018.95 (wrc@avast.com) (inaktiv)
  • Classic Theme Restorer 1.1.8 (ClassicThemeRestorer@ArisT2Noia4dev) (inaktiv)
  • Logitech Device Detection 1.23.0.5 (DeviceDetection@logitech.com) (inaktiv)

JavaScript

  • incrementalGCEnabled: True

Grafiken

  • adapterDescription: ASUS EAH6570 Series
  • adapterDescription2:
  • adapterDeviceID: 0x6759
  • adapterDeviceID2:
  • adapterDrivers: aticfx32 aticfx32 aticfx32 atiumdag atidxx32 atiumdva
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 400
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 5-24-2011
  • driverDate2:
  • driverVersion: 8.861.0.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (ASUS EAH6570 Series Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Basic

Veränderte Einstellungen

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 1048576
  • browser.cache.disk.smart_size.enabled: False
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 640000
  • browser.places.smartBookmarksVersion: 7
  • browser.search.useDBForOrder: True
  • browser.sessionstore.privacy_level: 1
  • browser.sessionstore.restore_on_demand: False
  • browser.sessionstore.upgradeBackup.latestBuildID: 20140506152807
  • browser.startup.homepage: about:newtab
  • browser.startup.homepage_override.buildID: 20140506152807
  • browser.startup.homepage_override.mstone: 29.0.1
  • browser.tabs.loadInBackground: False
  • browser.tabs.warnOnClose: False
  • browser.urlbar.autoFill: False
  • browser.urlbar.default.behavior: 1
  • dom.max_script_run_time: 0
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 29.0.1
  • font.internaluseonly.changed: True
  • font.size.variable.x-western: 18
  • gfx.blacklist.suggested-driver-version: 10.6
  • gfx.direct2d.disabled: True
  • gfx.direct3d.last_used_feature_level_idx: 0
  • gfx.direct3d.prefer_10_1: True
  • keyword.URL: http://www.google.co.in/search?btnG=Google+Search&q=
  • layers.acceleration.disabled: True
  • network.cookie.prefsMigrated: True
  • network.http.max-persistent-connections-per-proxy: 16
  • places.database.lastMaintenance: 1401850680
  • places.history.expiration.transient_current_max_pages: 87193
  • places.history.expiration.transient_optimal_database_size: 128824934
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.npboxedit: 0
  • plugin.state.nplcplugin: 1
  • privacy.clearOnShutdown.cookies: False
  • privacy.clearOnShutdown.downloads: False
  • privacy.clearOnShutdown.formdata: False
  • privacy.clearOnShutdown.history: False
  • privacy.clearOnShutdown.sessions: False
  • privacy.cpd.formdata: False
  • privacy.cpd.offlineApps: True
  • privacy.cpd.sessions: False
  • privacy.donottrackheader.enabled: True
  • privacy.popups.showBrowserMessage: False
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.sanitizeOnShutdown: True
  • security.warn_viewing_mixed: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1400987720

Verschiedenes

  • User JS: Nein
  • Barrierefreiheit: Nein
FredMcD
  • Top 10 Contributor
4245 Lösungen 59390 Antworten
Veröffentlicht

Your System Details shows;

Installed Plug-ins

Adobe Shockwave for Director Netscape plug-in, version 12.1 Adobe Shockwave for Director Netscape plug-in, version 11.6.7.637

Your System Details shows; Installed Plug-ins Adobe Shockwave for Director Netscape plug-in, version 12.1 Adobe Shockwave for Director Netscape plug-in, version 11.6.7.637
FredMcD
  • Top 10 Contributor
4245 Lösungen 59390 Antworten
Veröffentlicht

Does Firefox say Restore From Crash? Are you sure there was no crash? Please follow these directions to check.

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box.

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

Does Firefox say ''Restore From Crash?'' Are you sure there was no crash? Please follow these directions to check. We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash. #Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below. #Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste that into the "Post a Reply" box. [[Image:aboutcrashesFx29|width=520]] <br><br> Thank you for your help! More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.
cor-el
  • Top 10 Contributor
  • Moderator
17469 Lösungen 157871 Antworten
Veröffentlicht

Make sure that Firefox closes properly.

Use "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: Firefox > Quit Firefox; Linux: Firefox/File > Quit) to close Firefox if you are currently doing that by clicking the close X on the Firefox title bar.


You can check for problems with the sessionstore.js and sessionstore.bak files in the Firefox profile folder that store session data.

Rename (or delete) the #sjs and sessionstore.bak# files and delete possible numbered sessionstore-##.js files in the Firefox profile folder.

Deleting sessionstore.js will cause App Tabs and Tab Groups and open and closed (undo) tabs to get lost and you will have to recreate them (make a note or bookmark them if possible).

Make sure that Firefox closes properly. *"Hang at exit": http://kb.mozillazine.org/Firefox_hangs *"Firefox hangs when you quit it": https://support.mozilla.org/kb/Firefox+hangs Use "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: Firefox > Quit Firefox; Linux: Firefox/File > Quit) to close Firefox if you are currently doing that by clicking the close X on the Firefox title bar. ---- You can check for problems with the sessionstore.js and sessionstore.bak files in the Firefox profile folder that store session data. Rename (or delete) the #sjs and sessionstore.bak# files and delete possible numbered sessionstore-##.js files in the Firefox profile folder. *Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder) *http://kb.mozillazine.org/Profile_folder_-_Firefox *http://kb.mozillazine.org/Multiple_profile_files_created Deleting sessionstore.js will cause App Tabs and Tab Groups and open and closed (undo) tabs to get lost and you will have to recreate them (make a note or bookmark them if possible).

Fragesteller

Does Firefox say Restore From Crash?

Actually, before posting here I tried to find a solution, and in the process was directed to the Session Manager add-on. It was that add-on which gave me the crash message. Behind the add-on window, however, was this message from FF.

Enter about:crashes in the Firefox address bar and ... copy the 5 most recent Report IDs that start with bp-

This shows no crashes since 30 March 2014, and only one with the prefix 'bp-'. Top six on the list

'bp-' entry for copy paste (if needed):

bp-e05ef6a1-47d2-4988-8294-3236e2140305


(re: two shockwaves installed... thanks, I hadn't noticed that. disabled the older one)

''Does Firefox say Restore From Crash? '' Actually, before posting here I tried to find a solution, and in the process was directed to the Session Manager add-on. It was that add-on which gave me the crash message. Behind the add-on window, however, was [http://3.bp.blogspot.com/-77AM1Gt-e4M/U4-dOIYYJMI/AAAAAAAADv0/c3-CbsMcMj4/s1600/ffrest.png this message from FF]. ''Enter about:crashes in the Firefox address bar and ... copy the 5 most recent Report IDs that start with bp- '' This shows no crashes since 30 March 2014, and only one with the prefix 'bp-'. [http://4.bp.blogspot.com/-QXVU5B0rnTM/U4-dMKUxCoI/AAAAAAAADvs/x9-eJnwrZUU/s1600/ffcrashrep.png Top six on the list] 'bp-' entry for copy paste (if needed): bp-e05ef6a1-47d2-4988-8294-3236e2140305 (re: two shockwaves installed... thanks, I hadn't noticed that. disabled the older one)

Geändert am von PhydeauxSpeaks

FredMcD
  • Top 10 Contributor
4245 Lösungen 59390 Antworten
Veröffentlicht

2014-03-05, Ahh . . . . The good old days.

2014-03-05, Ahh . . . . The good old days.
FredMcD
  • Top 10 Contributor
4245 Lösungen 59390 Antworten
Veröffentlicht

That crash report shows you were using a Whole Lot of memory.

Total Virtual Memory 3040739328

Available Virtual Memory 307273728

System Memory Use Percentage 84

Available Page File 3176927232

Available Physical Memory 545148928

  • It also says;

1011864 NEW --- Mozilla Firefox 29.0 crash (pointing to Null ) with window.open and very large sizes (PushClipsToDT signature) 1011348 NEW --- Crash/freeze when rendering certain private-use characters at font-sizes greater than about 1300% 1010262 NEW --- crash in gfxContext::PushClipsToDT(mozilla::gfx::DrawTarget*) 1002546 RESOLVED DUPLICATE crash in gfxContext::PushClipsToDT(mozilla::gfx::DrawTarget*) 974656 NEW --- Linux crash in gfxContext::PushClipsToDT(mozilla::gfx::DrawTarget*)

* That crash report shows you were using a ''Whole Lot'' of memory. Total Virtual Memory 3040739328 Available Virtual Memory 307273728 System Memory Use Percentage 84 Available Page File 3176927232 Available Physical Memory 545148928 * It also says; 1011864 NEW --- Mozilla Firefox 29.0 crash (pointing to Null ) with window.open and very large sizes (PushClipsToDT signature) 1011348 NEW --- Crash/freeze when rendering certain private-use characters at font-sizes greater than about 1300% 1010262 NEW --- crash in gfxContext::PushClipsToDT(mozilla::gfx::DrawTarget*) 1002546 RESOLVED DUPLICATE crash in gfxContext::PushClipsToDT(mozilla::gfx::DrawTarget*) 974656 NEW --- Linux crash in gfxContext::PushClipsToDT(mozilla::gfx::DrawTarget*)
FredMcD
  • Top 10 Contributor
4245 Lösungen 59390 Antworten
Veröffentlicht

Moderator = Please remove, my Firefox hanged.

Moderator = Please remove, my Firefox hanged.

Geändert am von FredMcD

Fragesteller

I'm afraid you lost me with that last one.

I'm afraid you lost me with that last one.
FredMcD
  • Top 10 Contributor
4245 Lösungen 59390 Antworten
Veröffentlicht
https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram?esab=a&s=memory&r=0&as=s

Fragesteller

Oh, about the memory on that three month old crash report on an older version of the browser. Yes. That doesn't really seem to pertain to the problems I'm having now with the newest version of FF?

I meant you lost me on the "Please remove, Firefox hanged". Is that instruction for me (and, if so, crypticmuch?) or some forum shorthand about which I don't need to worry?

Oh, about the memory on that three month old crash report on an older version of the browser. Yes. That doesn't really seem to pertain to the problems I'm having now with the newest version of FF? I meant you lost me on the "Please remove, Firefox hanged". Is that instruction for me (and, if so, crypticmuch?) or some forum shorthand about which I don't need to worry?
FredMcD
  • Top 10 Contributor
4245 Lösungen 59390 Antworten
Veröffentlicht

Sorry, My Firefox hanged, and I ended up posting the same message twice. I was asking for the moderator to remove that message.

If you have no memory issues now, Great !

Sorry, My Firefox hanged, and I ended up posting the same message twice. I was asking for the moderator to remove that message. If you have no memory issues now, Great !
FredMcD
  • Top 10 Contributor
4245 Lösungen 59390 Antworten
Veröffentlicht

Hilfreiche Antwort

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of. You can try these free programs to scan for malware, which work with your existing antivirus software: * [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner] * [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware] * [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility] * [http://www.surfright.nl/en/hitmanpro/ Hitman Pro] * [http://www.eset.com/us/online-scanner/ ESET Online Scanner] [http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. Did this fix your problems? Please report back to us!

Fragesteller

I'm very diligent with the malware hunting, cross-checking with several (not all at once, of course) programs including MSE and MalwareBytes, so I don't think that would be the problem -- but I'll run through the regimen again just to be sure.

FWIW, I haven't had the problem today -- actually, it only happens 1 in 10 (or so, I haven't actually been tracking it that exactly) times I start up the browser. So, it's more of an annoyance than an OMFGWTF, Firefox!?!?!?!1!?! thing. :)

Thanks for the help.

I'm very diligent with the malware hunting, cross-checking with several (not all at once, of course) programs including MSE and MalwareBytes, so I don't ''think'' that would be the problem -- but I'll run through the regimen again just to be sure. FWIW, I haven't had the problem today -- actually, it only happens 1 in 10 (or so, I haven't actually been tracking it that exactly) times I start up the browser. So, it's more of an annoyance than an OMFGWTF, Firefox!?!?!?!1!?! thing. :) Thanks for the help.
FredMcD
  • Top 10 Contributor
4245 Lösungen 59390 Antworten
Veröffentlicht

That is good, but sometimes they sneak in anyway.

Next time you have the problem, (hopefully never) try to remember what was going on.

That is good, but sometimes they sneak in anyway. Next time you have the problem, (hopefully never) try to remember what was going on.