Firefox Community Forum

Dear Firefox Support Team,

I hope this email finds you well. I am writing to seek assistance regarding an issue we have been facing with Firefox. After some days of usage, Firefox prompts us to create a new profile, and the browser does not function as expected unless we do so.

Here are the details:

We have installed the latest version of Firefox several times (2-3 times). We have also created new profiles, but the issue persists. Despite these efforts, the error to create a new profile continues to reoccur. Could you kindly assist us in resolving this issue? Any guidance or troubleshooting steps would be greatly appreciated.

Thank you for your support. I look forward to hearing from you soon.

Have Firefox 131. When in FB messenger, when I share a post, the person I send it to gets a pic of the person who initially posted the link. When I click on the picture, it then shows the link I sent. This does not happen in Chrome, or on my Android phone. It only started when I upgraded from 90 something to 131. What gives?

Garry Schaffer

Firefox start crashing after the recent update, I use trial and error and figured it's specifically Youtube. Browsing on other sites, even watching videos from other sites has cause zero issues so far. All my recent crashes all states: "EXCEPTION_BREAKPOINT"

my last three recent reports: https://crash-stats.mozilla.org/report/index/4728ddd7-dac7-40a0-89d0-823fa0241008 https://crash-stats.mozilla.org/report/index/6b646b7c-bc88-44a9-9d57-4b6360241008 https://crash-stats.mozilla.org/report/index/2db09a8d-e049-4753-a9dd-9a4750241007

My bank uses FISERV to create their online banking. I can access all of the areas of their site until I print anything. Once I print the website no longer responds to my cursor. I have to kill the link and am not able to log off. The bank customer service says this is a problem with Firefox and recommends Safari or any of the other browsers. This is not just a problem with Macs but windows as well.

A few times now I have suddenly found Firefox unable to load any web pages all while other browsers and apps on the same Windows 11 system continue to function as expected. At first thought it was IPv6, so disabled that at the system level to no effect. Additionally confirmed that DNS over HTTPS is disabled as our firewall blocks direct access to known public DNS servers.

Today however I have noticed that Firefox seems to get into this state after I execute some actions in Microsoft Outlook web (https://outlook.office.com/mail/inbox/) , which I do have running in a container specifically for work pages (Firefox Multi-Account Containers)

If I force-close FireFox and reopen it, it will continue to function as expected.

For several days when I log into my yahoo.com mail (using Firefox), I get a "No Internet Connection" error message and a small icon (red, square with a frowny face) that, when I click on it says: (paraphrasing) "Part of this page has no internet connection. Please inform your browser."

This email is me informing my browser!

When I log onto Microsoft Edge, I can connect to the internet with no problem. PLEASE fix whatever is happening with Firefox so I don't have to use Edge or, heaven forbid, Google.

Your assistance will be GREATLY appreciated.

Sandra

Recently I have not been able to slide the progress bar in YouTube videos. I have never had this happen before. I tried a video in Edge and had no problem. It is making me crazy.

I'm trying to do my first-ever virtual medical office visit. Using the "test audio & video" feature in the provider's website, Firefox finds the camera and microphone in my webcam, but does not list any speakers. (Nothing happens when I click "Select Speaker".) I only have one device for audio output, the system default, and sound plays successfully in other applications. The videoconferencing site works in Microsoft Edge, which does find my speakers and plays a test sound. media.setsinkid.enabled is set to True. I'm using Windows 11 and Firefox 131.0.

I've been using Firefox Nightly for 4 years without a problem but yesterday Firefox Nightly started crashing on my Windows11 laptop. I tried reinstall it, install Firefox, downgrade it to 130.0.1, uninstall latest updates from Windows but nothing worked Firefox Nightly/ Firefox always crash after a few minutes at max. I tried to go to troubleshoot mode in Firefox but it crashes as well. In about:crashes I got these two crashes but they seem outdated: bp-4ab3e697-d505-4750-84f3-765c40240901 9/1/2024, 2:16 PM bp-306f59a9-b324-4b80-9bf3-7438a0240807 8/7/2024, 6:31 PM I am using Bitdefender and disabling it doesn't solve it even in combination with troubleshoot mode. I've also changed my paging file size to: intitial size: 24576MB maximum size: 49152MB I have 16GB RAM but still Firefox is crashing. I couldn't find anything else on the internet. Thanks in advance

After updating to Firefox 128.3.0esr a few days, ago my Hotmail email application started freezing after printing emails. I assume this freezing issue is tied to the update, because I have never experienced this with Firefox before updating to 128.3.0esr. I can open and print an email, but after doing that the screen for that tab freezes.

Other open tabs in FF are not affected while this freeze occurs in the tab with my Hotmail/Outlook webmail. The other tabs all remain fully functioning, even if one of the open tabs is for my Hotmail email. I can scroll through messages and perform all normal email functions in the other open tabs, but if I want to print an email, then that tab will freeze just like the first one.

I cannot reload the page when this occurs. The only solution is to shut that tab and start over with a new tab. I have tried shutting down and restarting Firefox with a new session, but the freeze issue persists after printing an email. This problem does not occur with Safari. Is there a solution for this?

I have Windows 11 on my computer, it is up to date, and I have downloaded Firefox several times and yet it keeps telling me it has a problem, shuts down and restarts . I have lost many downloads and emails because of it. I just made an e mail and just before I finished it to send, it told me there was a problem, it needed to restart and the email was lost. The same is with Windows 11. I have downloaded it many times, saved pages , news etc. and when I open the document or item, it tells me that I need to update my browser It is not my computer. I have even at times done Recovery and eventually have the same problem app

Whenever i change Firefox window sizes(moving to second monitor) or full screen on other videos, random YouTube videos in the background will start unpausing and randomly playing.

A couple of weeks ago my Firefox desktop suddenly stopped loading images correctly. This is especially true for image-heavy websites like Tumblr. Images will either not load or only partially load. It takes several refreshes to get even 75% of images to load properly (including Shift+Ctrl+R). My Internet connection and speed are normal. Weirdly, other browsers loaded images fine at first, but now they're laggy, too? They still work better in comparison, though. And the Internet on my iPhone and iPad are perfectly fine.

I've tried all of these multiple times: Restarting my PC, Internet, and router. Disabling certain extensions (especially those for Tumblr and ad blockers). Restarting in Troubleshoot Mode without extensions. Reducing number of tabs.

I tried the different Profile trick I found Googling this issue to death, and it works, but I want to fix my default profile's issues if I can. Oh, and YouTube is insufferable to watch and crashes the browser, but I suspect that might have to do more with what YouTube's trying to do with ad blockers. Especially since Chrome isn't much better on that count (aside from the crashing).

Edit: This issue started occurring around the time I downloaded the last Firefox update before the latest one. I thought installing the latest one might solve the problem, but it didn't. This might just be a coincidence.

When I go to listen to my KQED passport films, I used to be able to hear the dialogue at less than 50%. Now I need to turn it up to 100% to even vaguely hear anything. I was wondering if there is any way I can make it louder. This happened only recently. Thanks for any suggestions.