Firefox Community Forum

I've been trying to sign into the built-in VPN but I'm stuck in a loop. As you can see on the first picture I've signed in "successfully" but when I try to turn it on it just shows me the get started button that takes me to the sign in page.

i can't locate Mozilla VPN when i follow these instructions:

If you are a macOS user:

   a. Open Finder and then click on Applications to the left.
   b. Right-click on Mozilla VPN.
   c. Choose Move to Trash. 

thanks for you assistance!

I was trying to login to Facebook on a windows 10 laptop using Firefox. After repeated attempts I received the message that Firefox/Facebook uses containers and to enable containers I needed to login to my Firefox account but even tho I pasted the code sent to my email it won’t let me login. How can I login? I have my recovery key if I need to input that. ThY!!

Tried to re set my imac password which is also my password for passwords folder this was successful

Then tried to change my primary password but could not as my old primary password not accepted , however my system still shows the primary password as on.

By pressing cancel i have access to all my files.

Do i need to follow the change my primary procedure with all the mess of losing all my saved passwords.

thanks Mike

e mail

[redacted email from community support forum]

You've made a subscription purchase from Mozilla Corporation on Google Play. Your subscription will automatically renew on 26 Apr 2027 unless cancelled before then. You can cancel at any time. Manage your subscriptions

Order number: GPA.3335-7898-1888-79559 Order date: 26 Apr 2026 11:43:52 GMT+3 Your account: [redacted] @gmail.com

I'm suddenly being asked for "primary password." I put in what I thought it was (from many years ago). Did not work. Unsuccessful at trying to change to a new one because Firefox keeps demanding my "primary" password. This started suddenly yesterday, 10/12/26. What is going on and how can I set a new primary password, or bypass that requirement. I never needed to enter any password before, and this is driving me crazy. Please reply email [redacted email from community support forum], or fix the program so it stops asking for a password and reverts to how it was before . I saw and installed the latest update, but it is still a problem. Thank you. Rich Palmer

I do not need to write much. My passwords in Google, Microsoft, etc are all in Ibo language (NIGERIA) and no one can decipher it. I have been using them for 15 years, now Mozilla wants me to change it. No, It will never happen. That language is another level of protection. Bye for now.

how can I access my aol mail with norton password manager in firefox, does it have something to do with 2 step verification and if so how do I enable that. Thank You Cheri.

when try to sign in to Mozilla VPN it takes me to spin wheel or sales and I'm wondering if my subscription lapsed or card needs updated? how do i find out. [redacted email from public]

I can't log into an email from my health site called MyMercy to get lab reports, etc., using Firefox; Have to switch to Google Chrome to do it. Is Firefox aware of this issue? Please respond [edited email from community support forum]

trying to set up a second email address, when asked to summit a code to verify to the new address, cannot comply because i have no password for the new address. how can i verify the code to set up the new address? the new email address