Firefox Community Forum

I asked about troubles with passkeys in Microsoft password manager, not Windows Hello. The question was denied. https://support.mozilla.org/en-US/questions/1585824

I am only a home PC customer and have Windows OEM vendor's support only. It supports operation mises about Windows OS and preinstalled applications, but doesn't support Windows's bug trouble shootings. I was denied supporting from FUJITSU CLIENT COMPUTING LIMITED (known as a Japanese company, but a subsidiary of Lenovo now). I copied the raw Japanese text to avoid my failure of translating.

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パスキーのご利用について、お問い合わせをいただいております。

はじめに、恐れながら弊社では、出荷時に搭載されている OSおよび、一部のアプリについてのみ、動作確認をしております。

そのため、[Firefox]については情報を有しておらず、具体的な ご案内を差し上げることが困難です。

[Microsoft Edge]でご希望の操作が可能な場合は、こちらで ご利用いただくことをご検討ください。

なお、[Microsoft Edge]でも同様に問題が生じている場合は、 お手数ですが、[Microsoft Edge]で発生している状況や、 実施されたい作業の内容についてお書き添えいただき、再度 FMVテクニカルセンター(メールサポート)へご連絡くださいますよう お願いいたします。

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By the answer, I lost any support about trouble shooting.

I ask questions. Have Firefox development team previously confirmed that it works? Does you have Bugzilla ID about functionality check with passkeys in Microsoft password manager or something like it?

Hi! A few minutes ago I was in the process of signing up for a website- creating an account log-in and password. Firefox asked if I would like to use an automatically generated password- which was displayed. Of course this is nothing new and I always say yes. The password automatically saves (or I guess it asks me first and I say yes) to the password section in the browser settings. Always easy! But this time it did not save it- I tried it twice and neither time it saved. I read some of the support posts and someone advised to make sure it was checked in my iOS settings. It was NOT so I checked it. But strange because it’s always saved all the others? Anyway I was wondering if there’s a way to see recently generated passwords similar to what the iOS password generating and saving tool has been doing for a little while now (not implying anything here!). That’s all I guess, thank you so much!!

it would be very helpful if you could add a box in passwords for notations, this way I could comment exactly what this password is for if I need to remember additional information or to add comments for myself regarding that particular site. would be very handy

My used name and password for Well Fargo online is saved on fire fox and I can not change it on the Wells Fargo system. They have tried to help me in there system but when I put in the new user name and password it goes back to ORIGINAL user name and password.

hello i just opened my pc today and opened fire fox and i saw an update that makes the browser look better and suddnlly i lost all my passwords and i'm log out of my account

bold text I removed the old password, and updated with new one, but I need old one for facebook.com

AGAIN, IT SEEMS I LOST MY PASSWORDS AND CONSTANTLY HAVING TO CALL THE COMPANIES TO VERIFY IT'S ME? EVERYTIME I TRY TO DO THIS NOW IT SAYS "DOESN'T RECOGNIZED EMAIL?

May 2026 Firefox app update has been a disaster for me. Nothing loads, and many log ins, like microsoft or facebook no longer possible. Too many new features take too much data and just never load anymore. Eventhough I set it to delete history on exit, because it saves long lists of history anyway, slowing or stopping all. Password manager suddenly has bern giving the wrong passwords, (suggested ones instead of my registered ones?), so I got logged out of my microsoft and meta accounts on all devices. Does anyone know why? I would appreciate all ideas and remedies. Thank you, cb

Aloha, I accidentally clicked the "use identification hardware always" box when creating my passkey for a website and i want to stop the popup every time I go to sign into that site. It says it is from Mozilla.

Thank you!

On last Firefox update my Password manager was blanked out. I had no username/passwords in my Password Manager although I had previously had over 100. I managed to recover it by logging in to my Mozilla account but now have access to over 7000 of other peoples usernames and passwords on my password manager. You seem to have a major data breech or is this a quirk I don't understand? These other names/passwords show up when I try to log into certain sites, such as Schwab for example, and I have to pick mine out of a host of others to fill in the login info. What is going on?

Recently passkey function stopped working for Roboform which requires entering password for each login event. Roboform support indicates the issue is being caused be Firefox function. Please advise on this issue. Thanks,