I have a bug that appears in LinkedIn. LI is adamant that this is a browser problem even though it also appears in "edge" browser. I have found this problem in Firefox … (læs mere)
I have a bug that appears in LinkedIn. LI is adamant that this is a browser problem even though it also appears in "edge" browser. I have found this problem in Firefox even though my version is up to date. In one frame when I link to it the frame is squashed an parts of the frame appear on the left of the window.
Image bad bad is the first attachment.
image bad bad good is my status from Firefox. Even though they claim the problem is in the browser they provide no proof.
Here is history of LI messages:
Reference # 241002-031396
Status: Waiting For Information
View your case(s) on our Help Center
You may reply to this case for up to 14 days
Response (10/22/2024 13:41 CST)
Hi Larry,
I hope this message finds you well. My name is Yla, and I am writing to provide you with an update regarding the issue you reported.
I have communicated with our technical team regarding the attached file you sent earlier. According to their assessment, the problem appears to be related to the browser you are currently using. To address this, I recommend trying the following steps:
Restart Firefox: This may resolve any temporary glitches you are experiencing.
Use an Alternative Browser: If the issue persists, consider using one of the following supported browsers: Firefox, Safari, Chrome, or Microsoft Edge.
In addition, since this matter is specifically related to your browser, you may wish to contact the support team of the browser you are currently utilizing for further assistance. They may have additional insights or solutions that can help resolve your issue more effectively.
I appreciate your patience and understanding as we work to resolve this matter. Should you have any further questions or require additional assistance, please do not hesitate to reach out.
Thank you for your patience and cooperation with us.
Regards,
Yla
Member Support Consultant
Member (10/21/2024 22:48 CST)
Hamed S. states that my browser is out of date. But I just checked and it said it was up to date. So which story is true? Check out the attachment.
============== image File Attachment ==============
bad bad good.JPG, 82848 bytes, added to ticket
Response (10/21/2024 21:29 CST)
Hello Larry,
This is Hamed with Technical Escalations team. We have found the root cause to the issue you reported. This is caused due to the browser not being updated to the latest version. Once you have updated Firefox to the most current version, the page will show correctly. You can use different browsers as well as long as they are up to date. Let us know if you have any questions.
Technical Escalations,
Hamed S
Response (10/21/2024 20:43 CST)
Hi Larry,
I wish I had an immediate resolution for you. This particular issue will need to be escalated to our internal research team. I understand this may be frustrating but as soon as I get an update, I'll let you know.
Thanks for your patience in this matter.
Regards,
Yla
Member Support Consultant
Member (10/21/2024 17:55 CST)
you have my permission to access my LinkedIn account for the purpose of debugging my issue.
Response (10/21/2024 16:48 CST)
Hi Larry,
Thank you for your prompt response and for offering your assistance.
I would like to inform you that this issue will be forwarded to our Technical Escalations team for a thorough investigation. To facilitate this process, I kindly request your permission to access your account; please rest assured that we will not require your password. Our technical team will handle the assessment to identify any potential bugs related to your issue. Once the case has been escalated and the team has provided an update, I will ensure that you are informed as soon as possible.
I hope this explanation clarifies the next steps. I look forward to your response regarding your consent for account access, which will enable us to assist you further. Thank you for your understanding and cooperation in this matter.
Regards,
Yla
Member Support Consultant
Member (10/21/2024 15:49 CST)
I just sent you an inquiry today. Same problem. Shows up every day. Are you actually trying to debug this? Perhaps I am running on same server each time and there is a (god forbid) hardware problem? Can you replicate problem?4
Larry
P.S. Don't be shy about asking for assistance. I am a computer architect (primarily hardware these days).
Response (10/21/2024 13:59 CST)
Hi Larry,
Thank you for getting back to me and providing me an update regarding your issue.
In order to answer your question or troubleshoot a problem, we need to access your account; including, as needed, your messages and settings. Do you consent to us accessing your account? Please note, we don't require your password.
I look forward to your response to further assist you. Thank you for your patience and cooperation!
Regards,
Yla
Member Support Consultant
Member (10/21/2024 11:15 CST)
Problem still remaining even after reboot. Status?
Response (10/14/2024 10:34 CST)
Hi Larry,
I hope this email finds you in good spirits. I am reaching out regarding the issue you reported with your "My Network" tab, and I would like to assist you further.
Could you please provide me with an update on whether you are still experiencing the same issue? Understanding the current status will greatly help us in conducting a thorough investigation and addressing the problem effectively.
Your feedback is essential for us to pinpoint the root cause and work towards a resolution.
I appreciate your cooperation and look forward to hearing from you soon. Your timely response will enable us to assist you more effectively. Thank you for your patience as we work through this matter together!
Regards,
Yla
Member Support Consultant
Response (10/03/2024 22:56 CST)
Hi Larry,
Thanks for contacting us about this issue. I apologize for any inconvenience this may have caused. We have confirmed the issue and have escalated it to our Technical Escalations and Engineering teams for investigation. At this time, there's no estimate as to how long it might take to resolve. We'll do our best to provide progress updates as they become available. For near real-time information about the availability of LinkedIn's products and services, please visit: http://www.linkedin-status.com
In the meantime, I'll gladly help if you have any other questions.
You may receive a two-minute survey in the next two days on the service I've provided so far. I'd appreciate your feedback so I can continue to learn how to better serve customers like yourself.
Regards,
Yla
Member Support Consultant
Member (10/03/2024 19:32 CST)
Tried latest FireFox and MS Edge. Bad display persists when go to MyNetwork from Feed (Grow tab). Can click on text and display will go to OK page, but unable to identify what text was selected.
https://www.linkedin.com/feed/ -------> https://www.linkedin.com/mynetwork/grow/?skipRedirect=true
Attaching result of going to MyNetwork as file bad bad
============== image File Attachment ==============
bad bad.JPG, 122234 bytes, added to ticket
Response (10/03/2024 06:32 CST)
Hi Larry,
Thank you for reaching out to us. I'm here to help you with the issues you're experiencing.
Before we investigate, please try the following steps:
Clear cache and cookies of your browsers. Here's a helpful guide - https://www.linkedin.com/help/linkedin/answer/a517600
Try another browser. You can find a list of supported internet browsers for LinkedIn here - https://www.linkedin.com/help/linkedin/answer/a515767
Test using your browser's incognito or private mode. If you're using the latest version of your browser and still experiencing difficulties while using LinkedIn, it may be due to your browser's pop-up blocker. Disabling your browser's pop-up blocker may resolve your issue.
If the issue persists, please provide the following details:
Confirmation if the issue occurs on all browsers you've tried, along with their names and versions.
A screen recording can help us understand the issue better. You can use Vimeo Record. Simply download the free Chrome extension, and then click the Vimeo icon in your Chrome toolbar. You'll have the option to record your webcam, screen, or both at the same time. Then, simply click Start recording.
A screenshot of the issue you are experiencing.
I look forward to your response to further assist you.
Regards,
Yla
Member Support Consultant
Auto-Response (10/02/2024 17:37 CST)
Thanks for contacting us. Someone from our support team will get back to you as soon as possible.
Regards,
Your LinkedIn Customer Experience Team
- This message is automatically generated by our system to show we've received your case. In order to answer your question or troubleshoot a problem, a LinkedIn representative may need to access your account, including, as needed, your messages and settings. ***
Member (10/02/2024 17:37 CST)
Your Question: "my network" tab does not open properly. There are 2 narrow vertical window segments to left of my screen witht e rest of the screen being blank (no tab control for LI) although the messages box appears lin lower right corner. The 2 vertical windows can be moved up and down slightly. The rest of the time this tab is stuck in a "not ready" state and refreshing the window does nogood. This happens after rebooting my laptop. I am going to rescan my laptop now using Webroot CD 24.4 HELP here are 2 URLs to the desired page: https://www.linkedin.com/mynetwork/grow/?skipRedirect=true https://www.linkedin.com/mynetwork/grow/?lipi=urn%3Ali%3Apage%3Ad_flagship3_messaging_conversation_detail%3Blx63MsvsTXS2B3tTx6PR%2Fw%3D%3D
Email: cpudesigner@yahoo.com
Issue Type: Technical Support
On What Device?: Windows Laptop/Desktop
In Which App or Site?: LinkedIn (Windows desktop app)
Privacy Policy | User Agreement | Copyright Policy
This is a support email in response to your request submitted on LinkedIn.
This email was intended for Larry Widigen. Learn why we include this.
LinkedIn
© 2024 LinkedIn Corporation, 1000 West Maude Avenue, Sunnyvale, CA 94085.
LinkedIn and the LinkedIn logo are registered trademarks of LinkedIn.
[---002:008031:29517---]
Larry Widigen
From:cpudesigner@yahoo.com
To:LinkedIn Customer Support
Tue, Oct 22 at 2:14 PM
When I initially sent my problem in I tried those things you now suggest. I indicated that I had rebooted, tried Edge in addition to Firefox, etc. with the error still persisting. I have now sent this information to Firefox people for analysis. In other words I tried all of those remedies you suggest before I submitted my problem. I have been proactive in trying to solve this problem.
I will now rely upon Mozilla to resolve it. They may wish to contact you to replicate the problem and isolate it. Thank you for all of your support.
Larry
On Tuesday, October 22, 2024 at 11:41:27 AM MST, LinkedIn Customer Support <linkedin_support@cs.linkedin.com> wrote:
LinkedIn Larry Widigen
Reference # 241002-031396
Status: Waiting For Information
View your case(s) on our Help Center
You may reply to this case for up to 14 days
Response (10/22/2024 13:41 CST)
Hi Larry,
I hope this message finds you well. My name is Yla, and I am writing to provide you with an update regarding the issue you reported.
I have communicated with our technical team regarding the attached file you sent earlier. According to their assessment, the problem appears to be related to the browser you are currently using. To address this, I recommend trying the following steps:
Restart Firefox: This may resolve any temporary glitches you are experiencing.
Use an Alternative Browser: If the issue persists, consider using one of the following supported browsers: Firefox, Safari, Chrome, or Microsoft Edge.
In addition, since this matter is specifically related to your browser, you may wish to contact the support team of the browser you are currently utilizing for further assistance. They may have additional insights or solutions that can help resolve your issue more effectively.
I appreciate your patience and understanding as we work to resolve this matter. Should you have any further questions or require additional assistance, please do not hesitate to reach out.
Thank you for your patience and cooperation with us.
Regards,
Yla
Member Support Consultant
Member (10/21/2024 22:48 CST)
Hamed S. states that my browser is out of date. But I just checked and it said it was up to date. So which story is true? Check out the attachment.
============== image File Attachment ==============
bad bad good.JPG, 82848 bytes, added to ticket
Response (10/21/2024 21:29 CST)
Hello Larry,
This is Hamed with Technical Escalations team. We have found the root cause to the issue you reported. This is caused due to the browser not being updated to the latest version. Once you have updated Firefox to the most current version, the page will show correctly. You can use different browsers as well as long as they are up to date. Let us know if you have any questions.
Technical Escalations,
Hamed S
Response (10/21/2024 20:43 CST)
Hi Larry,
I wish I had an immediate resolution for you. This particular issue will need to be escalated to our internal research team. I understand this may be frustrating but as soon as I get an update, I'll let you know.
Thanks for your patience in this matter.
Regards,
Yla
Member Support Consultant
Member (10/21/2024 17:55 CST)
you have my permission to access my LinkedIn account for the purpose of debugging my issue.
Response (10/21/2024 16:48 CST)
Hi Larry,
Thank you for your prompt response and for offering your assistance.
I would like to inform you that this issue will be forwarded to our Technical Escalations team for a thorough investigation. To facilitate this process, I kindly request your permission to access your account; please rest assured that we will not require your password. Our technical team will handle the assessment to identify any potential bugs related to your issue. Once the case has been escalated and the team has provided an update, I will ensure that you are informed as soon as possible.
I hope this explanation clarifies the next steps. I look forward to your response regarding your consent for account access, which will enable us to assist you further. Thank you for your understanding and cooperation in this matter.
Regards,
Yla
Member Support Consultant
Member (10/21/2024 15:49 CST)
I just sent you an inquiry today. Same problem. Shows up every day. Are you actually trying to debug this? Perhaps I am running on same server each time and there is a (god forbid) hardware problem? Can you replicate problem?4
Larry
P.S. Don't be shy about asking for assistance. I am a computer architect (primarily hardware these days).
Response (10/21/2024 13:59 CST)
Hi Larry,
Thank you for getting back to me and providing me an update regarding your issue.
In order to answer your question or troubleshoot a problem, we need to access your account; including, as needed, your messages and settings. Do you consent to us accessing your account? Please note, we don't require your password.
I look forward to your response to further assist you. Thank you for your patience and cooperation!
Regards,
Yla
Member Support Consultant
Member (10/21/2024 11:15 CST)
Problem still remaining even after reboot. Status?
Response (10/14/2024 10:34 CST)
Hi Larry,
I hope this email finds you in good spirits. I am reaching out regarding the issue you reported with your "My Network" tab, and I would like to assist you further.
Could you please provide me with an update on whether you are still experiencing the same issue? Understanding the current status will greatly help us in conducting a thorough investigation and addressing the problem effectively.
Your feedback is essential for us to pinpoint the root cause and work towards a resolution.
I appreciate your cooperation and look forward to hearing from you soon. Your timely response will enable us to assist you more effectively. Thank you for your patience as we work through this matter together!
Regards,
Yla
Member Support Consultant
Response (10/03/2024 22:56 CST)
Hi Larry,
Thanks for contacting us about this issue. I apologize for any inconvenience this may have caused. We have confirmed the issue and have escalated it to our Technical Escalations and Engineering teams for investigation. At this time, there's no estimate as to how long it might take to resolve. We'll do our best to provide progress updates as they become available. For near real-time information about the availability of LinkedIn's products and services, please visit: http://www.linkedin-status.com
In the meantime, I'll gladly help if you have any other questions.
You may receive a two-minute survey in the next two days on the service I've provided so far. I'd appreciate your feedback so I can continue to learn how to better serve customers like yourself.
Regards,
Yla
Member Support Consultant
Member (10/03/2024 19:32 CST)
Tried latest FireFox and MS Edge. Bad display persists when go to MyNetwork from Feed (Grow tab). Can click on text and display will go to OK page, but unable to identify what text was selected.
https://www.linkedin.com/feed/ -------> https://www.linkedin.com/mynetwork/grow/?skipRedirect=true
Attaching result of going to MyNetwork as file bad bad
============== image File Attachment ==============
bad bad.JPG, 122234 bytes, added to ticket
Response (10/03/2024 06:32 CST)
Hi Larry,
Thank you for reaching out to us. I'm here to help you with the issues you're experiencing.
Before we investigate, please try the following steps:
Clear cache and cookies of your browsers. Here's a helpful guide - https://www.linkedin.com/help/linkedin/answer/a517600
Try another browser. You can find a list of supported internet browsers for LinkedIn here - https://www.linkedin.com/help/linkedin/answer/a515767
Test using your browser's incognito or private mode. If you're using the latest version of your browser and still experiencing difficulties while using LinkedIn, it may be due to your browser's pop-up blocker. Disabling your browser's pop-up blocker may resolve your issue.
If the issue persists, please provide the following details:
Confirmation if the issue occurs on all browsers you've tried, along with their names and versions.
A screen recording can help us understand the issue better. You can use Vimeo Record. Simply download the free Chrome extension, and then click the Vimeo icon in your Chrome toolbar. You'll have the option to record your webcam, screen, or both at the same time. Then, simply click Start recording.
A screenshot of the issue you are experiencing.
I look forward to your response to further assist you.
Regards,
Yla
Member Support Consultant
Auto-Response (10/02/2024 17:37 CST)
Thanks for contacting us. Someone from our support team will get back to you as soon as possible.
Regards,
Your LinkedIn Customer Experience Team
- This message is automatically generated by our system to show we've received your case. In order to answer your question or troubleshoot a problem, a LinkedIn representative may need to access your account, including, as needed, your messages and settings. ***
Member (10/02/2024 17:37 CST)
Your Question: "my network" tab does not open properly. There are 2 narrow vertical window segments to left of my screen witht e rest of the screen being blank (no tab control for LI) although the messages box appears lin lower right corner. The 2 vertical windows can be moved up and down slightly. The rest of the time this tab is stuck in a "not ready" state and refreshing the window does nogood. This happens after rebooting my laptop. I am going to rescan my laptop now using Webroot CD 24.4 HELP here are 2 URLs to the desired page: https://www.linkedin.com/mynetwork/grow/?skipRedirect=true https://www.linkedin.com/mynetwork/grow/?lipi=urn%3Ali%3Apage%3Ad_flagship3_messaging_conversation_detail%3Blx63MsvsTXS2B3tTx6PR%2Fw%3D%3D
Email: cpudesigner@yahoo.com
Issue Type: Technical Support
On What Device?: Windows Laptop/Desktop
In Which App or Site?: LinkedIn (Windows desktop app)
Privacy Policy | User Agreement | Copyright Policy
This is a support email in response to your request submitted on LinkedIn.
This email was intended for Larry Widigen. Learn why we include this.
LinkedIn
© 2024 LinkedIn Corporation, 1000 West Maude Avenue, Sunnyvale, CA 94085.
LinkedIn and the LinkedIn logo are registered trademarks of LinkedIn.
[---002:008031:29517---]
Re: Submit Your Question [Case: 241002-031396]
From
Larry Widigen <cpudesigner@yahoo.com>
LinkedIn Customer Support
I hope this is enough information to debug with.
Larry Widigen
83 year old Computer Architect (primarily hardware now days. I did the first clone of the Pentium in the 1990's.
cpudesigner@yahoo.com