Firefox Community Forum

I have various shortcuts saved on the shortcut page comes up after logging in. Its set to 2 rows.. I use it every day. Used it this morning and working perfectly. Been out and when I came back the page is totally blank. I've tried sytem restore to 5th October but makes no difference. I use Windows 10 and read that Firefox are continuing to support Windows 10 I'm visually impaired and use a desktop PC with a large screen. I'm not PC techically knowledgeable. How do I restore my shortcuts or how do I re create them?

I opened Firefox this morning and all of my pinned shortcuts have disappeared. Shortcuts are enabled in the settings. I checked the browser.newtabpage.pinned pref on the about:config and all of my pinned shortcuts are still there, but they're not appearing on the actual page itself. Are there any other settings that I'm not aware of?

Please let me know how to get my favorite sites back on my home screen. I use them a lot as they are real time savers. When I signed on this morning, it asked if I wanted Firefox to access my computer. I've always said yes and the updates have never caused a problem - until today.

I would appreciate an email ([edited email from community support forum]) letting me know how to get this to work.

Hi, Since the last update for Mozilla on the laptop (updated on 6/Oct/2025 - version 143.0.4 (64-bit)), all the shortcuts to websites in Firefox homepage I had pinned have disappeared. Also I can't add new shortcuts. I already have shortcuts enabled in Settings>Home>Firefox Home Content>Shortcuts.

Does anyone know how to solve this?

Kind regards.

Bárbara O.

Hello, Firefox won't save my download history between sessions, history is set to remember. I tried doing the refresh on the installer and even reinstalling firefox and deleting all mozilla folders in %localappdata% and %appdata% before reinstalling. it just forgets all downloads once I close firefox.

Video Link

I PAID for "dark reader" I got the activation key but I cannot activate it because the instructions says go to "MORE" and there is NO "MORE"! I hunted all over the settings & extension & themes, but I cannot find anyplace to activate this extension. Did I just waste my money? I have poor vision, I NEED a dark page with white letters. Thanks to being a touch typist, I don't need to see the keybord or page to type but i can't see what I am typing on a dam w hite page! I now cannot click on "Email me when someone answers the threadil"

Out of a sudden all of my bookmarks were lost. I tried importing bookmarks i had previously saved in an HTML. Did NOT work. I tried "revert to older date bookmarks." Did NOT work. I tried "import from another browser."Did NOT work. Funny thing is that with the same HTML file i extracted from mozilla when i made a copy a couple of weeks before, i was able to upload all bookmarks to Opera but not to Mozilla!!!! The image below for the non Greeks reads "Failure to process copy document".

Keep getting pop-ups on the right side, three at a time, mostly McAfee, but some others. I've shut off pop-ups in "Settings," but they keep happening. I hit dismiss, but they immediately return.

I wanted to synch my current settings in my browser to import them on my new laptop. When I tried to login to my account, I the message from the attached screenshot appeared. So I created a new profile, got my stuff back to what it should be and then deleted the "new" profile. But now every time I try to get into the correct profile and login into my account, I still get the message from the screenshot. I never ever synched with another profile before and never had an issue in the past. Right now I am rather pissed off, because I lost atleast some of my bookmarks during this whole ordeal.

In your previous version of Firefox, I could click on "Bookmarks" above the search bar to see all of my bookmarks listed. Is that capability still available? I don't want my bookmarks showing in a toolbar. Thank you.

Rob

I posted this and was told it was ;posted, but then I got a not found error when I tried to view it, so I'm trying again.

I set a site to use firefox as the default app for ftp not realizing ftp support was removed from the browser. I have been trying to get the dialog back that will allow me to change it. I downloaded filezilla to use for ftp. However, I am unable to get the dialog back that will allow me to change apps.

Can someone help me get the dialog back? And, before anyone suggests it, resetting firerfox to the default settings is not an option.

My homepage saved sites are just not showing anymore when I start Mozilla or open a new tab. They are still saved but they are not showing up at all, I have checked about:config and everything is still there. I have tried following things: 1. restart Mozilla 2. restart PC 3. refresh Mozilla (this worked... for 1 day, I had to manually put all the saved sites again but they again disappeared when I turned on PC the next day)

However, if I enter troubleshoot mode, everything is still there and working. So I assumed it is an extension or a theme problem, which would be a great solve if I had any really. I have no extensions and I use the same basic theme that I start with. So I tried disabling hardware acceleration, didn't work. I am running out of ideas really other than switching to Chrome at this point.

Attaching files to show the issue. Not shown is the regular mode, the shown one is the troubleshoot mode

The AI chatbot is back in my sidebar. I did not opt in to this. I would prefer not to roll back to whichever version of Firefox is before the AI it's-a-feature-not-a-bug got wedged in; what other options do I have for permanently disabling AI?

Going to sidebar settings to hide the AI chatbot does not suffice. Evidence: I did that already, it has been undone, and I cannot now find the toggle in question.

Personally I vote for yanking it out of the main browser altogether, so people have to actively choose to install the AI chatbot add-on. But my question is about actions I can take myself.

Hello- Wondering how to turn off the "skip to main content" that continually pops-up on some web sites. This is a problem on a single Firefox installation and I cannot figure out which setting this could be.

Thanks in advance! -BD

When v143 was released something happened to the shortcuts row(s). Regardless of refreshing efforts, rolling back versions, and searching the forums, there's no way to consistently get the shortcuts back. Sometimes they appear with a new browser instance, sometimes they don't. They don't appear with new tabs, and they don't stay when they do appear with a new browser. Grrrr. Please restore the shortcuts!

As has been mentioned many times before I am sure, it would be really helpful to be able to have a less laborious way to add exceptions but as I have been through the ridiculous process of typing in site addresses manually one by one without having any sensible way to record these addresses already I guess it won't help me now. The ridiculous aspect came from having to take screen shots of the list of sites from the manage data list after deleting everything not wanted, scrolling down a windows worth at a time, copying that screen shot into multiple copies of a graphics program then shrinking each copy of the graphics program and Firefox so each can be seen so I can manually type each address across.

I know I am supposed to be nice but this is just insane. It is 2025. There is a thing called copy and paste. Apparently some people at Mozilla are not aware of this.

Having got that off my chest the next issue is that the deletion of cookies and data only occurs when Firefox is closed. Who closes Firefox? Why would you close Firefox? I currently have 24 tabs open. Why on earth would I want to close them down just so they have to be selected one at a time and reloaded? What is the thinking behind this stupidity?

The only time I close Firefox down is when Windows is restarted for updates (every application) or when IDM needs to update as I found this negates the need to restart Windows (Firefox only).

Other than those situations I am trying to work out how to fit this cookies/data deletion into the normal operation of my computer. There appears to be a lack of a suitable way to deal with this situation. Would it be considered acceptable to just wait for those times Firefox has to be closed? This would be far better than what I have been doing up to now but why wouldn't Firefox delete this data when the last tab for a site is closed? There are a huge number of sites I bring up due to searching for something and close them immediately or after reading what they have to say.

I have been using computers for about 30 years and have long lost the inclination and to be honest the ability to delve deep into them. Today I just want to have them do what I want/need without unnecessary complications.

Have I got this situation right or is there something I have missed? At the moment IDM has been having a lot of updates thanks to YouTube's greed but before that I found I generally only had to restart my computer for MS updates and when strange things started to happen.

I've noticed that I've got both the 32 bit (../Program Files (86)/..) and 64 bit versions (../Program Files/..) of Firefox installed on my pc. I didn't install both and both appear to be the current version. Is this normal behaviour? Only one instance appears in add/remove programs, but if I go to default apps, Firefox appears twice (presumably the 32 & 64 bit versions). If this is not normal, does anyone have a suggestion as to how to remove the 32 bit version without damaging the 64 bit one?