Firefox Community Forum

I use both Firefox and Google Chrome. My mouse works fine with Chrome but with Firefox there are frequent long delays (60-120 sec.) when moving from one web site to another. The mouse just freezes up and I have to struggle to close Firefox. No problem with the mouse with Chrome, but I prefer Firefox and its features. Any suggestions?

I am using version 88.0 and browser, both outdated and not supported. How do I update to current version and update browser? I am 80 yrs old and not computer literate, please keep it simple. Also, I am alone, not help available. Thank you

Hi,

I can't seem to retrieve all of my Firefox bookmarks or passwords on this new mac laptop. My other (mac) one fried. I thought everything was saved on Firefox.  Tried to sync from phone (android) too. Therefore, I'm having a hard time logging into certain accounts, which I depend on Firefox for my saved passwords. (evidently that is a thing of the past and I will now write all passwords down in a safe place. Also does anyone know why when I scroll on my mouse I have to scroll up, in order to scroll down, more importantly how can I change it back. This is a new glitch. and I'd rather not get used to it! Please help if you can.

Thank you, techno dummy Noel lol

Hi,

I've been using Firefox for years, and suddenly I'm having these strange issues which are forcing me to use another browser while doing schoolwork. They are as follows:

- Discord. When I have Discord open, and then I click another tab, when I go back to Discord the whole screen is black. When I refresh it it's fine, but I have to do this repeatedly each time I go to another tab.

- PDFs. I use Blackboard for my college assignments, and Firefox no longer allows me to open PDFs that teachers post- I just get a blank page when I click on one.

- Black images. Most images show fine, but with some websites (for eg. home depot) the image of the product is black.

I've cleared history, cache, cookies, disabled extensions, and still no dice. Not sure what happened/how to solve this :(

Thanks for any help! zoe

The AccuWeather part of the Firefox homepage says I'm in Portland, Oregon, USA, but I'm not even in the same country. I tried to change it according to the directions I found earlier, but the only drop-down for my city was another city in the US but none in any other countries. So now I can't change my location. How do I change my location? It wasn't like this yesterday and I have no memory as to how it became "Portland, Oregon" since last night. I don't even have a VPN so it isn't that. How do I change it back to my area without using my exact location?

I usually have a lot of pages open on Firefox and the display in the dock gets packed, if you will. I would like to see an option in the settings to turn the dock display off, just for your program, Firefox. It would be nice to toggle this option. I've searched for about an hour trying for an option and a solution. Thanks for your good works. I'm on an early Mac Mini 15.7.1

Take care. Have fun. //... Joe [edited email from public community support forum]

This issue just started recently, say within the past 2 weeks Mid September forward.

Only happens in Firefox, Chrome not having an issue. Open Facebook tab and it opens fine then after 10-30 seconds, it crashes with this error "This page isn't available right nowThis may be because of a technical error that we're working to get fixed. Try reloading this page."

Have disabled all extensions, cleared cache multiple times with no success.

Appreciate any other suggestions on fixing as I'm not a big fan of Edge. Old school. lol

Thanks - Dan

Hi Windows 10: After installing Microsoft PC Manager am losing login passwords on restart. Searches say I must solve this in Firefox but need step by step help. If I have to remove PC Manager I will. As always thanks much, Lane

Presently 142.0.1 (64-bit) installed; previous updates/downloads had no problems.

Now, however, going to https://www.firefox.com/en-US/?utm_campaign=SET_DEFAULT_BROWSER and attempt a download results in this (image).

Any solution to this?

Thank you.

Firefox 143.0.3 on Windows 11 24H2. I normally run my browser window full vertical height of the screen (but not maximized). If my PC goes into screen save due to lack of activity, each time I return and it comes out of screen save, the bottom of the Firefox window has risen vertically by about 15-20 pixels, and there is now a gap between the bottom of the FF window and the bottom of the screen. If I go in/out of screen save again, then the gap increases again as the windows shrinks further. The top of the FF window doesn't move, only the bottom.

This problem doesn't happen with the window size of any other app that I use if I size the window the full height of the screen and go in/out of screen save - eg the Thunderbird window remains the full height of the screen.

Any suggestions on a possible cause and how to fix the problem? It isn't just the latest version of FF that has the problem - it was also there with previous versions.

is there a way to prevent HTTP Basic Authentication dialog from stealing focus in about:config? It can be really annoying if a site logs me out randomly while working in another tab. Chromium browsers does not do that

unable to print. When I click on an AOL email to print, "preparing preview" appears. The email I'm trying to print usually just shows up and I click on number of copies, pages, etc. I need to print. Now, the preparing preview page does not load the email I'm trying to print, and then I get the "firefox has crashed" dialogue box appears.

when we add any website to shortcut , the image of shotcuts appear properly but when we visit 2nd or 3rd time same website the shortcut website image disappear.

this happened with all websites. 

there are tow types of images. 1 - we visit first time to any website and shortcut images looks properly. 2- shortcut images disapear permanently.

please fix this issue as soon as possible.

Hello, recently started using group tabs v143 - very cool!

One thing I noticed is that when I close all the ungrouped tabs I was just using, FF will then open one of the grouped tabs. I assume this was the last grouped tab I used, which may not be today, and not what I want to do right now. Is there a way to have FF not go into a group after that last ungrouped tab was closed - maybe just open a new blank tab or homepage? If not possible now, where do I add this to a feature/setting wishlist? Cheers!

I opened Firefox on one of my computers as usual today but the whole performance changed. Used to go to my home tab and select various news sites to see what was happening. First, when I scroll down the bookmarks, I would hit the "news" and click on it so all the sub items would stay in the scroll, but instead of that, it wanted to open every item as a new tab. When I finally started opening the various news outlets, it opened them in new tabs, it had always opened in the same tab. Then, I couldn't close the various tabs it had opened. I would go to the tab and hit the "X" but it didn't close the tab. I had to use a drop down menu to close a tab. And when in a site, I used the scroll button on the mouse, instead of scrolling, it made the page larger or smaller instead of going up or down. What could make such a change in behavior? I opened up the 'settings' on it and looked at 'tabs' and they were the same as the ones that are on this computer that works as expected. Both computers have it set to open all previous windows and tabs. Both have the same settings for 'tabs' and 'browsing'. I don't get it. Both are version 143.0.3 (64-bit) I have Ubuntu OS.

I had renewed my subscription for MS365 on Tuesday the 30th when I got a popup inviting me to update Firefox to the latest release. I agreed and the download appeared to have worked. However, I soon found I could not access any of the MS365 apps. I restarted and found Firefox had also disappeared. The icons are present in the list of apps but clicking on them gets no response.

I have deleted and reinstalled Firefox and downloaded a new MS365 with no change.

I have Norton online antivirus and the MS365 comes with continuous Defender using Malwarebytes. (I am running down the remaining Norton subscription). I have also used both to do a sweep on each but no problems were found.

I have Outlook which has not been affected.

I am coming to the conclusion that I may need to do a full deletion of both. Can anyone suggest any other way to deal with this?