Firefox supportforum

Any ideas why I am seeing these strange rectangles on Google maps?

Confirmed not caused by an extension as I still see them in Private window and do not see them when using Brave.

They don't stay in the same geographical location when zooming in and out.

I've noticed this issue happening randomly, some of my toolbar bookmarks listed on the sidebar just up and disappear from view. As if they were never there. But I know they're still saved because when I click to Manage Bookmarks and check them there, they show up fine. The toolbar just randomly hides them for whatever reason, and I can only fix it by closing Firefox and opening it again.

I'm on the current version. I remember accessing about:support and clicking on Verify Integrity while trying troubleshoot some other issue, but don't know if that could've caused it though.

using ver 117.0.1 on LinuxMint 21.2 all website and search engines work well, only can't use DuckDuckGo, get error message: "Firefox has detected that the server is redirecting the request for this address in a way that will never complete

Please help

On a site with a menu along the top the rightmost item is missing, and only in Firefox, not Chrome or Edge. It happens on various pages with the same menu setup. I cleared cookies & cache, turned off extensions, no luck. See attached image. What could the problem be ?

hello, many years ago, I used to be able to keep my browser history for years. now it only saves about 1 year and 6 months. since it is my memory, I found it very helpful. I can't find any information on how to customize that feature so it is never deleted. I'm using firefox 115.2.1esr on windows 7. thanks a lot for your help.

In settings it use to say "open links in new tabs" now it just says "Open links in tabs instead of new windows"... what happened to "open links in NEW tab"? That would be the preferred option. When I'm in a tab and there's a link I click on I do not want to lose what I'm currently in, I want the link to open in a NEW tab. This has really gotten annoying!

When logged in to the Shopify Website (admin page) using Firefox browser, attempt to click any link on the page automatically makes the page disappear and re-loops to my Login Page. I've worked with Shopify's Tech team and their investigation suggested...1st-remove cookies and cache on Firefox (did not work), 2nd-they tested their site and came back with no problems, everything works, 3rd-Try using Google Chrome browser to see if I would experience same problem of re-looping to my Login Page, everything works...no-re-looping to my Login Page and every link on the page works. On Shopify's Tech team recommendation as well as my desire to remain with Firefox browser, I need to get this problem of "page disappearing/re-looping to Login Page" on Shopify website fixed. I don't know how to do this. Login - 0b799d.myshopify.com I have reviewed some of the voluminus content on Mozilla Firefox's site and am totally confused with all the jargon/technical nomenclature. I need help! Thank you, Ken H kehi9780@gmail.com 9/23/23

Firefox tabs keep crashing repeatedly and sporadically. I had the most recent version on my mac. I have a MacBook Pro (13-inch, Mid 2012) I restarted Firefox various times, restarted the computer, tried troublehsooting mode, uninstalled Firefox and installed 115.2.1esr . Problem continues even in troubleshooting mode.

Submitted Crash Reports Report ID Date Submitted

bp-1b452dba-30bd-4e0e-a563-dbece0230924 9/23/23, 9:00 PM View bp-d21e08ee-e773-48a2-b6f8-554e30230923 9/23/23, 5:01 PM View bp-9631549a-86e3-44c9-900f-187c90230924 9/23/23, 9:50 PM View bp-24f8084e-d645-4d97-89bb-8b3510230924 9/23/23, 9:50 PM View bp-6e2251a4-e97a-4a01-9bdc-13ed70230924 9/23/23, 9:50 PM View bp-25c98fb7-0648-4a5c-a04e-9c4b30230924 9/23/23, 9:50 PM View bp-900e5198-164c-4bce-b0f5-b17690230924 9/23/23, 9:50 PM View bp-78224948-2c5d-41ec-9e41-6e8ff0230924 9/23/23, 9:50 PM View bp-6e5050fa-5461-42c9-881b-c06f60230924 9/23/23, 9:50 PM View bp-56731ce3-9ec1-46ff-a371-19c210230924 9/23/23, 9:50 PM View bp-f188afe9-d1ea-4a4b-824e-946c00230924 9/23/23, 9:50 PM View bp-03cb21b7-574f-44b4-94f4-35ea50230924 9/23/23, 9:50 PM View bp-9174c089-5d56-4d5d-88bb-e9ee10230924 9/23/23, 9:50 PM View bp-a39e0799-8786-49de-815b-b8d5b0230924 9/23/23, 9:50 PM View bp-014d14f6-f492-4c79-8d72-ba4370230924 9/23/23, 9:50 PM View bp-3b2b7faa-f9b6-4495-b2d4-cfce30230924 9/23/23, 9:50 PM View bp-c3431f6b-6706-4afa-bebb-b0b250230924 9/23/23, 9:50 PM View

Autoplay media blocking does not work. I've tried to block autoplay on sites settings and also done this about:config fix without results.

   media.autoplay.default = 5 [0:allow;1:blockAudible;2:Prompt;5:blockAll]
   media.autoplay.blocking_policy = 2
   media.autoplay.allow-extension-background-pages = false
   media.autoplay.block-event.enabled = true '

Videos still start playing in some websites. I've noticed that when reloading the page, then autoplay blocking works.

Example: https://www.iltalehti.fi/formulat/a/35242327-7699-45a2-a1b5-75ff330a9d13 When i go to page first time, it shows on the left of address bar, that autoplay function is not even enabled (no autoplay block icon). When i reload/refresh the page, then it shows that autoplay is disabled and autoplay block is working properly (icon appears).

So it's only issue when visiting the page first time, if page is refreshed, no issues.

TL;DR: Moved firefox browsers, didnt properly export passwords, uninstalled other browser, had logins.json from profile folder, needed to know how to import manually.

Fixed. I just installed the older browser, and properly exported the passwords this time.

I'm using version 117.0.1 (64-bit) just installed Firefox Notes and now that is the only sidebar that appears, my bookmarked favourites sidebar has disappeared. All the help says go to 'View' check the sidebar for favourites if checked always on, fine but where is 'View' I have been through every dropdown i can find and there is no 'View'

Firefox Notes looks useful but not at the expense of losing my favourites sidebar.

Help please.

I Closed the browser and forgot that I had a private one open too. When I went to open the main Firefox window up, my previous session was wiped! I already tried the right clicking plus sign method to no avail. It just brings up the one I had after searching how to bring back the session and then accidentally closed the browser after. Any tips on how to get it back? Why does this happen just because you have a private window open??? Change that ASAP!

If I want to read a Pocket article, it asks me to sign in to Firefox. When I put in my user name, it does not advance beyond this page: https://accounts.firefox.com/oauth/signin?client_id= . . . I'm guessing that it may be allowing cookies, but it looks like cookies for Firefox and Mozilla are being allowed. Can you assist so I can save a Pocket story?

Hello, I have an account with you and thought you would save all my data, bookmarks, etc... I had to RESET my computer, and when I signed back into my FF account, all my bookmarks were deleted. Help please.

Many bugs and crashes with Firefox

1. 1 Not able to install an automatic update, via the Menu Help --> About Firefox (or Thunderbird). This bug / problems sits already inside the earlier versions of Firefox and Thunderbird.

• A No new version is shown.
• B Firefox (or Thunderbird) tries to download / install this update, bug become someway corrupted and also stuck in this process.
• C Firefox (or Thunderbird) says to apply the update you must restart the program. After Firefox (or Thunderbird) was restarted, the program keeps trying installing or downloading this same or another update. I see a spinning circle only, no progress bar. Waiting, trying again later or another restart from Firefox (or Thunderbird) does nothing.

Only way to update Firefox is via https://www.mozilla.org/en-US/firefox/all/#product-desktop-release Which always shows the wrong language. Only way to update Thunderbird is via https://www.thunderbird.net/en-US/thunderbird/all/#product-desktop-release Here, I can click on letter from my language and download the setup package. After this update installation was done, the Help --> About (program name) window show the program is last version. But not seems not always the last version, like version x.x.01 to x.x.02, then tries to install this newer small version and gets stuck in the same loop or corruption.

• D You must use the setup package, because the installer doesn't work, likes to abort the installation and shows error messages about something gone wrong. Installer package is incomplete or damaged, not for current version and Windows.
• E For last newer versions, they seems not working anymore directly. The program can be restarted once or few times before it seems working. Until other bugs appear.
• F Always adding a new and faulty shortcut, but I have already a working shortcut on my Desktop. Icon hasn't logo from Firefox or Thunderbird, but the setup icon.
• G Sometimes you cannot start Firefox or Thunderbird, due the update did something wrong.

Missing file(s) and/or some strange error message after I clicked on the shortcut from the program. Another run from this "update" setup is needed. Remove a or all "Firefox.exe" from the Taskmanager list.

• H Bug that stops add-ones working. This can be happen due the general function / thing for add-ones inside Firefox crashes, become bugged or corrupted. 1 add-one or more add-ones take the others and stop working, become bugged or corrupted. Add-ones will forget things, their work / functions or do it halfway. Has something to do with the installation and/or data from add-ones. They seems to not having support or do anything about their problems.

1. 2 Random many crashes without any useful (error) messages, can be with closing the program itself.

Already from earlier versions of Firefox. And also Thunderbird too. This bug seems to sit deep inside the programs. I should be to use Firefox, Thunderbird, Notepad together, with having a some folders open. Switching between them can be annoying slow. Takes longer time be before responding. I'm seeing empty white or black windows. Only last selected section is visible, has the text and smaller pictures. I can have Firefox and Thunderbird left open for hours and later finding one or both programs are closed by itself. No reason, no permission given to do that. Add a new tab or click on a current site, there is no (fast) respond. Same for buttons, filters and filling in forms on a site. One program can pull the other program in closing to when the one is crashing. Also Windows will show several error messages about programs are using to much memory and must be closed. If this has programs listed, then Firefox seems to appear most here of the programs I'm using.

Updating doesn't fix anything Using the safe mode and new profiles are no long time solutions, every time anything is gone or nog working better.

It seems you must have 2 profiles running at same time when you want read something and not switching back between every minute or so. If 1 is near crashing, you have still the other one running.

1. 3 Why I'm seeing 20x to 72x a Firefox.exe in my Taskmanager? They takes a lot of memory, showing different sizes. I started Firefox once. This is not needed.

1. 4 Some sites seems to not work in Firefox or takes longer time.

Same for responding on clicking, using filters, buttons and sending forms. Clicking on those (annoying) accept (popup) windows. Unable to login or confirm an (security) action like this with a word or number given via e-mail. Might be something for the site. When you need to use Private Browsing for this.

1. 5 Icons from installed add-ones don't appear in main bar, at right side. How to use them? Before they did.

1. 6 Site using third party host sites are slow and mostly don't work. Connection errors.

"Seems fine here, but something with you". Refresh page doesn't fix it. Wait and try again later, how long? Firefox should block these sites.

1. 7 After updating to Firefox version 115.0.2 and continue my last session, there are appear several new bugs.

• A I cannot longer visit sites. Even earlier visited sites don't load. Firefox keeps stuck in loading or receiving site info data. Sites don't appear, just an empty (white) page. Also about:support doesn't work. Strangely, I can visit Google.com but not open any site from there. I tried Private Browsing, so no add-one can do something with this.

I had Firefox running for some hours, these sites are still stuck in "loading" or something else.

• B Right click to open a site or page in a new tab doesn't longer work. Right click menu appears, but action will not be done. Which can be strange at top, missing or changed items.

• C Same to copy line of text or picture, action isn't longer "remembered".

Now, I created again a new profile and again this doesn't fix them. Even more bugs and stranger. Again lost everything, settings, sites, installing dictionaries and add-ones. Stupid.

• C1 I can visit websites, but with some strange things, not always working fine.

That makes it to post my problems here.

• C2 Cannot longer type keywords in the addressbar and after pressing Enter, you should visit Google with search results. Firefox thinks the given keyword is a not existing website.

In Settings (via about:preferences#search), there are no search engines (Google, Wikipedia, ect) in the list, who should be there by default. Also there's no default search engine selected, the list therefor is small and empty.

• C3 Yet visited near 10 sites, who I cannot visit any of the sites with my other long time using profile. Then Firefox crashed by random, white empty window. Windows adds not responding at end of the program's title bar. I could restart Firefox after that, get the "continue after a crash" tab and revisit any of these sites in their opened tabs.

• C4 A site keeps saying cookies are disabled / denied, while minimal are accepted when some of that stupid (popup) windows did show. This means: Some stupid messages don't disappear after clicking "OK", the "X" or close buttons / links. Site might not work fine or on some parts. Something can follow you browsing through the site. Not able to visit that site or part.

• C5 A site keeps saying there is an ad-blocker installed, but there is no add-one like that installed. This means: Stupid messages like these keep appearing; site cannot work fine; you cannot visit the site due some invisible wall or blocking thing. Some can follow you browsing through the site. This is very annoying.

• C6 With one profile I cannot longer open sites who worked before. Keeps loading, shows URL in addressbar and on the tab.

And the about: .... pages. While with a new profile I can visit those sites, but right click menu is bugged.

• Cannot open site or page in new tab. Only on Google based sites are working for unknown reasons, but not YouTube.
• Missing items or I can see more gray things and lines.
• Cannot copy selected text. Stil having old or wrong text.
• Cannot Search with Google, this option is missing.
• Cannot see the source code from the page, due action is not happen.
• On sites that are working you can only read that current content. Can open links in new tabs, but their pages are empty / white, keep loading forever.
• A few sites don't load and still giving a empty page. Loading takes longer then needed. For same site.
• Use Google by typing the keyword in the addressbar doesn't visit Google site, but Firefox thinks the site doesn't exist, is wrong typed. You must go to Google.com and typing the keyword in the textbox here.
• If a site worked first, then later it cannot working longer, keeps stuck in loading and showing a empty white page / tab.
• Login for some sites is not longer possible, email send with security word or number doesn't appear. I can send myself a test e-mail to this e-mail address. Waited the time enough and made a new attempt, still the same.

Windows PC. Firefox version 117.0 x64. Via Help --> About Firefox, because about:support doesn't show the version and build.

Hello, every since I've signed up with an account in Firefox, I've gotten marketing emails and other spam from Mozzila. I've opted out via the unsubscribe link several times, Ive tried checking "Unsubscribe from all emails" I've tried just leaving them all blank. But the emails persist.

Yes they are from Mozillas actual email, and the certificate checks out. Yes I've given it a few days. Yes, I've done the unsubscribe through my account settings as well. Please, I'm begging, someone at Mozilla look into this. I'd hate to black list your email and report Mozilla for violating the CAN-SPAM act.

I tried to log onto Youtube so I could make a few comments on a football game. They had to send me a code to my email (HOTMAIL) BTW I never received a code to LOG into YouTube. I used "Snip & Sketch" as I have many many times before but now I open a photo to edit it and Microsoft has taken over my photos. I mean as far as my editing capabilities. I've tried all the "OPEN WITH" options but can not get to the basic photo editor. Need some help here... Thanks in advance Steve