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Cannot access portions of credit union account using firefox.

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  • Seneste svar af dwc58921

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Cannot access portions of credit union account using Firefox.

'''Cannot access portions of credit union account using Firefox.

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If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console for relevant-looking messages about blocked content.


You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window

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All extensions disabled, no effect. Credit union site works except for the card controls, all other functions work fine and the site works OK in MS Edge.

The card controls is a new feature that was added in a system upgrade.

When card controls is opened, the page opens, but nothing happens except a blank page with what appears to be some activity behind the blank page.

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Anything in the Web Console that looks relevant?

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I am not familiar with the Web tools. Looking through the pages the only thing under the debugger is this, window.Q2_CONFIG = {"firstTimeUserVisible":false,"firstTimeUserText":"First Time User","usernameCacheable":true

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