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Sorry. We’ve locked your account. A comedy of errors.

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  • Seneste svar af Chris Ilias

jaak0226
jaak0226
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Hi Firefox, thanks for a great browser.

Could you please help unlocking the account for [REDACTED BY MODERATOR]

I was busy logging in to Firefox (today's update) using my account and wished to store my login info, but the link upon login was a long useless address specific to the post-login screen and related to adding more devices. I opened a new tab but this was, apparently, a sticky login and the new tab was logged in as well. I logged out of that tab with the obvious (hindsight) effect of interrupting the previous tab/s.

Long story short, the immediate effect was the message in the subject line of this mail. Firefox locked my account and I need it unlocked.

Thanks for your trouble. Kind regards Jacques


[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Hi Firefox, thanks for a great browser. Could you please help unlocking the account for ''[REDACTED BY MODERATOR]'' I was busy logging in to Firefox (today's update) using my account and wished to store my login info, but the link upon login was a long useless address specific to the post-login screen and related to adding more devices. I opened a new tab but this was, apparently, a sticky login and the new tab was logged in as well. I logged out of that tab with the obvious (hindsight) effect of interrupting the previous tab/s. Long story short, the immediate effect was the message in the subject line of this mail. Firefox locked my account and I need it unlocked. Thanks for your trouble. Kind regards Jacques ''[Personal information removed by moderator. Please read [[Mozilla Support rules and guidelines]], thanks.]''

Ændret af Chris Ilias den

Alle svar (1)

Chris Ilias
Chris Ilias
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Hi Jacques, From your wording, I get the impression that you think you are directly contacting developers or Mozilla employees. You are not. This is a community support forum. The people that answer questions here are users just like you, volunteering their time. For privacy reasons, I've removed the email address from your forum post.

I also want to clarify what you said..."logging in to Firefox (today's update)". You don't need an account to use the Firefox web browser. An account is only required for using the sync feature and other services

Could you please clarify what account was locked? Was it a Firefox account or a Gmail account?