Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

firefox two-step authentication always fail because of wrong recovery code

  • 6 svar
  • 1 har dette problem
  • 532 visninger
  • Seneste svar af locallearner

more options

I am keeping trying to set up a two-step verify on my firefox account, but stuck on the last step of input the recovery code, even if I input the right recovery code, it still tells me I entered wrong code.

I am keeping trying to set up a two-step verify on my firefox account, but stuck on the last step of input the recovery code, even if I input the right recovery code, it still tells me I entered wrong code.

Valgt løsning

You entered the full set of recovery codes at once. You only need to use one, first unused, of the 10-digit recovery codes. Each code can only be used once, so you can generate a new set if necessary if you run out of codes.

Læs dette svar i sammenhæng 👍 1

Alle svar (6)

more options

Valgt løsning

You entered the full set of recovery codes at once. You only need to use one, first unused, of the 10-digit recovery codes. Each code can only be used once, so you can generate a new set if necessary if you run out of codes.

more options

I've removed the screenshot as it is not safe to post them on a public forum.

more options

This is not the point, after scanning the QR code, the 6-digit code does not work and when you try to enter addons, it asks to connect it again and again, if you click to refuse, it does not let you into the office

Ændret af user2489232 den

more options

After scanning the QR code to setup 2FA you need to enter a 6-digit code provided by an authenticator app on a mobile device to confirm that the app is working properly. If that code isn't working then it is possible that the app isn't compatible with Firefox. You can possibly scan the QR with your barcode scanner and open the authenticator app that way to see if that makes the app generate a working code.

You can try a different app or an extension in Firefox and compare the generated TOTP code.

more options

I am using microsoft authenticator, which works

Ændret af locallearner den

more options

cor-el said

You entered the full set of recovery codes at once. You only need to use one, first unused, of the 10-digit recovery codes. Each code can only be used once, so you can generate a new set if necessary if you run out of codes.

Thanks a lot, It really helped, and for security reason, I have updated my 2FA code.