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My passwords are all gone and now I can't save any new ones either?

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Please help me!! I’m desperate!! I have 15 years of saved passwords that no longer work!!!!!!! After I updated to 73.0 I have zero saved logins!!! My logins.json file is still there and I can open it in Notepad but everything is encrypted!!! Also, it says I don’t have a Master Password anymore, but I never cleared it! And when I go to change it I get a “unable to change” error!!! I also can’t save any new logins, no logins can be saved now!! I’ve searched google for hours and tried everything but nothing works!! And no, I don’t have the “logins.json.corrupted” file everyone mentions on other threads for this issue, my file is still logins.json!

Please help me!!!!!!

Please help me!! I’m desperate!! I have 15 years of saved passwords that no longer work!!!!!!! After I updated to 73.0 I have zero saved logins!!! My logins.json file is still there and I can open it in Notepad but everything is encrypted!!! Also, it says I don’t have a Master Password anymore, but I never cleared it! And when I go to change it I get a “unable to change” error!!! I also can’t save any new logins, no logins can be saved now!! I’ve searched google for hours and tried everything but nothing works!! And no, I don’t have the “logins.json.corrupted” file everyone mentions on other threads for this issue, my file is still logins.json! Please help me!!!!!!

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Updating this just in case anyone else having this issue finds this!

So downgrading to the Firefox 68.5.0 ESR brought my passwords back, and then I did this to allow my profile to be viewed in the ESR version of Firefox:

!~* B a B y D o LL *~! said
cor-el said
Can you try to go back to Firefox 68.5.0 ESR and start this version once ? Firefox 68.5.0 ESR: You can start Firefox with the "-allow-downgrade" command line switch to make it possible to access the profile folder and bypass the warning. You can rename key4.db to key4OLD.db to make Firefox create a new key4.db file form key3.db.


I figured out how to run the command line thingy....AND IT WORKED! OMG IT WORKED!

However, i can't use the browser. Like it won't connect to the internet even though the internet is connected......weird.

Now to figure out how to copy them all and transfer them to 73.0 firefox?!!? D:


AFTER THAT, none of the backup options worked, so I had to search and search and search, for a solution to the "corrupted data" page refusing to let me connect to the internet using my old profile. Apparently, doing a hard reset from the server by pressing ctrl+Shift+R vs. just refreshing with a normal ctrl+R, did the trick to allow me back online in the ESR with my downgraded profile and passwords showing back up!


FINALLY, i set up sync in ESR and then upgraded back to the current version of Firefox and I was signed in and thanks to sync I could finally see all my passwords again in the current version of Firefox!!

YAY


Very frustrating to have to go through all of this tho.

TY to those who helped me.

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FredMcD
  • Top 10 Contributor
4385 løsninger 61561 svar

In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.

In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.
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FredMcD
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4385 løsninger 61561 svar

Are you using a password program/add-on other than Firefox?


Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Are you using a password program/add-on other than Firefox? [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?
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FredMcD
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!~* B a B y D o LL *~! said

My logins.json file is still there

logins.json and key3.db [v58+]key4.db : These are the password files

Both are required.

''!~* B a B y D o LL *~! [[#question-1280518|said]]'' <blockquote> My logins.json file is still there </blockquote> '''logins.json''' and '''key3.db''' [v58+]'''key4.db''' : These are the password files Both are required.
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cor-el
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From what Firefox version did you update ?

There have been changes to the way the master password works (more iterations to make the MP more secure) that can cause issues with Firefox not being able to decrypt the logins.

Do you still have a key3.db file in the profile folder ?

You can try to use the profile once with Firefox 68 esr to run some migration code, see:

From what Firefox version did you update ? There have been changes to the way the master password works (more iterations to make the MP more secure) that can cause issues with Firefox not being able to decrypt the logins. Do you still have a key3.db file in the profile folder ? You can try to use the profile once with Firefox 68 esr to run some migration code, see: *[/questions/1279915#answer-1291776] Firefox73.0 Lockwise not listing saved passwords and logins
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FredMcD said

Are you using a password program/add-on other than Firefox? Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

No I'm not using another password program/add-on and ye the problem is still there in Safe Mode.

FredMcD said

!~* B a B y D o LL *~! said
My logins.json file is still there

logins.json and key3.db [v58+]key4.db : These are the password files

Both are required.


I have logins.json, key3.db AND key 4db.



cor-el said

From what Firefox version did you update ? There have been changes to the way the master password works (more iterations to make the MP more secure) that can cause issues with Firefox not being able to decrypt the logins. Do you still have a key3.db file in the profile folder ? You can try to use the profile once with Firefox 68 esr to run some migration code, see:


I don't remember but it was a few versions back, it took me a while to update. So I'll try downgrading!

''FredMcD [[#answer-1292740|said]]'' <blockquote> Are you using a password program/add-on other than Firefox? [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? </blockquote> No I'm not using another password program/add-on and ye the problem is still there in Safe Mode. ''FredMcD [[#answer-1292741|said]]'' <blockquote> ''!~* B a B y D o LL *~! [[#question-1280518|said]]'' <blockquote> My logins.json file is still there </blockquote> '''logins.json''' and '''key3.db''' [v58+]'''key4.db''' : These are the password files Both are required. </blockquote> I have logins.json, key3.db AND key 4db. ''cor-el [[#answer-1292742|said]]'' <blockquote> From what Firefox version did you update ? There have been changes to the way the master password works (more iterations to make the MP more secure) that can cause issues with Firefox not being able to decrypt the logins. Do you still have a key3.db file in the profile folder ? You can try to use the profile once with Firefox 68 esr to run some migration code, see: *[/questions/1279915#answer-1291776] Firefox73.0 Lockwise not listing saved passwords and logins </blockquote> I don't remember but it was a few versions back, it took me a while to update. So I'll try downgrading!
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cor-el said

From what Firefox version did you update ? There have been changes to the way the master password works (more iterations to make the MP more secure) that can cause issues with Firefox not being able to decrypt the logins. Do you still have a key3.db file in the profile folder ? You can try to use the profile once with Firefox 68 esr to run some migration code, see:

Okay so i went back to 72.0.2, disconnected from the internet to prevent auto-updating, and then I'd copy my old profile, but every time I copied my old profile it would say I had to create a new profile because my old one was from a new version of firefox and something about it could be corrupted in an older version blah blah blah.

So i just copied logins.json and the key file, it didn't work.

I'm so heartbroken right now, this is so unfair!!!

''cor-el [[#answer-1292742|said]]'' <blockquote> From what Firefox version did you update ? There have been changes to the way the master password works (more iterations to make the MP more secure) that can cause issues with Firefox not being able to decrypt the logins. Do you still have a key3.db file in the profile folder ? You can try to use the profile once with Firefox 68 esr to run some migration code, see: *[/questions/1279915#answer-1291776] Firefox73.0 Lockwise not listing saved passwords and logins </blockquote> Okay so i went back to 72.0.2, disconnected from the internet to prevent auto-updating, and then I'd copy my old profile, but every time I copied my old profile it would say I had to create a new profile because my old one was from a new version of firefox and something about it could be corrupted in an older version blah blah blah. So i just copied logins.json and the key file, it didn't work. I'm so heartbroken right now, this is so unfair!!!
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FredMcD
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Okay, let's try this: Password:Recovery:Restore:Export https://www.ghacks.net/2018/07/18/how-to-export-firefox-passwords-in-firefox-57/ ++++++++++++++++++++++++++++++++++++ http://www.nirsoft.net/utils/passwordfox.html (Win) PasswordFox v1.58 - Extract the usernames/passwords stored in Firefox Copyright (c) 2008 - 2017 Nir Sofer

Note: Some anti-virus show false positive. ++++++++++++++++++++++++++++++++++ Easily export your passwords from Firefox. https://github.com/kspearrin/ff-password-exporter

Export your passwords from Firefox in a portable CSV or JSON format. It works on Windows, macOS, and Linux. +++++++++++++++++++++++++++++++++++ 3 Tools to Decrypt and Recover Passwords Saved in Firefox • Raymond CC https://www.raymond.cc/blog/how-to-find-hidden-passwords-in-firefox/ +++++++++++++++++++++++++++++++++++ https://www.ghacks.net/2018/07/18/how-to-export-firefox-passwords-in-firefox-57/ ++++++++++++++++++++++++++++++++++++ https://github.com/kspearrin/ff-password-exporter ++++++++++++++++++++++++++++++++++++ If you don't find a third party script or program you can trust, you can run a script in Firefox's Browser Console to spit out the list in CSV or JSON format. For example:

JSON file: https://support.mozilla.org/questions/1258644

CSV: https://support.mozilla.org/questions/1253828 (copy/paste from console)

Okay, let's try this: Password:Recovery:Restore:Export https://www.ghacks.net/2018/07/18/how-to-export-firefox-passwords-in-firefox-57/ ++++++++++++++++++++++++++++++++++++ http://www.nirsoft.net/utils/passwordfox.html (Win) PasswordFox v1.58 - Extract the usernames/passwords stored in Firefox Copyright (c) 2008 - 2017 Nir Sofer Note: Some anti-virus show false positive. ++++++++++++++++++++++++++++++++++ Easily export your passwords from Firefox. https://github.com/kspearrin/ff-password-exporter Export your passwords from Firefox in a portable CSV or JSON format. It works on Windows, macOS, and Linux. +++++++++++++++++++++++++++++++++++ 3 Tools to Decrypt and Recover Passwords Saved in Firefox • Raymond CC https://www.raymond.cc/blog/how-to-find-hidden-passwords-in-firefox/ +++++++++++++++++++++++++++++++++++ https://www.ghacks.net/2018/07/18/how-to-export-firefox-passwords-in-firefox-57/ ++++++++++++++++++++++++++++++++++++ https://github.com/kspearrin/ff-password-exporter ++++++++++++++++++++++++++++++++++++ If you don't find a third party script or program you can trust, you can run a script in Firefox's Browser Console to spit out the list in CSV or JSON format. For example: JSON file: https://support.mozilla.org/questions/1258644 CSV: https://support.mozilla.org/questions/1253828 (copy/paste from console)
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FredMcD said

Okay, let's try this: Password:Recovery:Restore:Export https://www.ghacks.net/2018/07/18/how-to-export-firefox-passwords-in-firefox-57/ ++++++++++++++++++++++++++++++++++++ http://www.nirsoft.net/utils/passwordfox.html (Win) PasswordFox v1.58 - Extract the usernames/passwords stored in Firefox Copyright (c) 2008 - 2017 Nir Sofer Note: Some anti-virus show false positive. ++++++++++++++++++++++++++++++++++ Easily export your passwords from Firefox. https://github.com/kspearrin/ff-password-exporter Export your passwords from Firefox in a portable CSV or JSON format. It works on Windows, macOS, and Linux. +++++++++++++++++++++++++++++++++++ 3 Tools to Decrypt and Recover Passwords Saved in Firefox • Raymond CC https://www.raymond.cc/blog/how-to-find-hidden-passwords-in-firefox/ +++++++++++++++++++++++++++++++++++ https://www.ghacks.net/2018/07/18/how-to-export-firefox-passwords-in-firefox-57/ ++++++++++++++++++++++++++++++++++++ https://github.com/kspearrin/ff-password-exporter ++++++++++++++++++++++++++++++++++++ If you don't find a third party script or program you can trust, you can run a script in Firefox's Browser Console to spit out the list in CSV or JSON format. For example: JSON file: https://support.mozilla.org/questions/1258644 CSV: https://support.mozilla.org/questions/1253828 (copy/paste from console)


None of that worked. None of the programs worked, and the script at the bottom didn't work. =(

''FredMcD [[#answer-1292807|said]]'' <blockquote> Okay, let's try this: Password:Recovery:Restore:Export https://www.ghacks.net/2018/07/18/how-to-export-firefox-passwords-in-firefox-57/ ++++++++++++++++++++++++++++++++++++ http://www.nirsoft.net/utils/passwordfox.html (Win) PasswordFox v1.58 - Extract the usernames/passwords stored in Firefox Copyright (c) 2008 - 2017 Nir Sofer Note: Some anti-virus show false positive. ++++++++++++++++++++++++++++++++++ Easily export your passwords from Firefox. https://github.com/kspearrin/ff-password-exporter Export your passwords from Firefox in a portable CSV or JSON format. It works on Windows, macOS, and Linux. +++++++++++++++++++++++++++++++++++ 3 Tools to Decrypt and Recover Passwords Saved in Firefox • Raymond CC https://www.raymond.cc/blog/how-to-find-hidden-passwords-in-firefox/ +++++++++++++++++++++++++++++++++++ https://www.ghacks.net/2018/07/18/how-to-export-firefox-passwords-in-firefox-57/ ++++++++++++++++++++++++++++++++++++ https://github.com/kspearrin/ff-password-exporter ++++++++++++++++++++++++++++++++++++ If you don't find a third party script or program you can trust, you can run a script in Firefox's Browser Console to spit out the list in CSV or JSON format. For example: JSON file: https://support.mozilla.org/questions/1258644 CSV: https://support.mozilla.org/questions/1253828 (copy/paste from console) </blockquote> None of that worked. None of the programs worked, and the script at the bottom didn't work. =(
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cor-el
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Can you try to go back to Firefox 68.5.0 ESR and start this version once ?

Firefox 68.5.0 ESR:

You can start Firefox with the "-allow-downgrade" command line switch to make it possible to access the profile folder and bypass the warning.

You can rename key4.db to key4OLD.db to make Firefox create a new key4.db file form key3.db.

Can you try to go back to Firefox 68.5.0 ESR and start this version once ? Firefox 68.5.0 ESR: *https://www.mozilla.org/en-US/firefox/all/#product-desktop-esr/ You can start Firefox with the "-allow-downgrade" command line switch to make it possible to access the profile folder and bypass the warning. You can rename key4.db to key4OLD.db to make Firefox create a new key4.db file form key3.db.
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cor-el said

Can you try to go back to Firefox 68.5.0 ESR and start this version once ? Firefox 68.5.0 ESR: You can start Firefox with the "-allow-downgrade" command line switch to make it possible to access the profile folder and bypass the warning. You can rename key4.db to key4OLD.db to make Firefox create a new key4.db file form key3.db.

How do you start firefox with that command line switch?

''cor-el [[#answer-1293109|said]]'' <blockquote> Can you try to go back to Firefox 68.5.0 ESR and start this version once ? Firefox 68.5.0 ESR: *https://www.mozilla.org/en-US/firefox/all/#product-desktop-esr/ You can start Firefox with the "-allow-downgrade" command line switch to make it possible to access the profile folder and bypass the warning. You can rename key4.db to key4OLD.db to make Firefox create a new key4.db file form key3.db. </blockquote> How do you start firefox with that command line switch?
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cor-el said

Can you try to go back to Firefox 68.5.0 ESR and start this version once ? Firefox 68.5.0 ESR: You can start Firefox with the "-allow-downgrade" command line switch to make it possible to access the profile folder and bypass the warning. You can rename key4.db to key4OLD.db to make Firefox create a new key4.db file form key3.db.


I figured out how to run the command line thingy....AND IT WORKED! OMG IT WORKED!

However, i can't use the browser. Like it won't connect to the internet even though the internet is connected......weird.

Now to figure out how to copy them all and transfer them to 73.0 firefox?!!? D:

''cor-el [[#answer-1293109|said]]'' <blockquote> Can you try to go back to Firefox 68.5.0 ESR and start this version once ? Firefox 68.5.0 ESR: *https://www.mozilla.org/en-US/firefox/all/#product-desktop-esr/ You can start Firefox with the "-allow-downgrade" command line switch to make it possible to access the profile folder and bypass the warning. You can rename key4.db to key4OLD.db to make Firefox create a new key4.db file form key3.db. </blockquote> I figured out how to run the command line thingy....AND IT WORKED! OMG IT WORKED! However, i can't use the browser. Like it won't connect to the internet even though the internet is connected......weird. Now to figure out how to copy them all and transfer them to 73.0 firefox?!!? D:
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FredMcD
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In the Windows search box on the taskbar, enter CMD Select Command Prompt.

When the window opens, enter: =(path)=firefox -allow-downgrade

In the Windows search box on the taskbar, enter '''CMD''' Select '''Command Prompt.''' When the window opens, enter: =(path)=firefox -allow-downgrade
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FredMcD
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!~* B a B y D o LL *~! said

Now to figure out how to copy them all and transfer them to 73.0 firefox?!!? D:

See: https://support.mozilla.org/en-US/questions/1280518#answer-1292807


Like it won't connect to the internet even though the internet is connected......weird.

Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}

''!~* B a B y D o LL *~! [[#answer-1293123|said]]'' <blockquote> Now to figure out how to copy them all and transfer them to 73.0 firefox?!!? D: </blockquote> See: https://support.mozilla.org/en-US/questions/1280518#answer-1292807 <blockquote> Like it won't connect to the internet even though the internet is connected......weird. </blockquote> Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again; * Make sure your Internet security software is up-to-date (i.e. you are running the latest version). * Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see '''[https://support.mozilla.org/en-US/kb/configure-firewalls-so-firefox-can-access-internet Configure firewalls so that Firefox can access the Internet.]''' {web link}
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FredMcD said

!~* B a B y D o LL *~! said
Now to figure out how to copy them all and transfer them to 73.0 firefox?!!? D:

See: https://support.mozilla.org/en-US/questions/1280518#answer-1292807


Like it won't connect to the internet even though the internet is connected......weird.


That script method found via the CSV link won't work for the CSV file. And i don't understand what to do in that Json link you provided.

''FredMcD [[#answer-1293125|said]]'' <blockquote> ''!~* B a B y D o LL *~! [[#answer-1293123|said]]'' <blockquote> Now to figure out how to copy them all and transfer them to 73.0 firefox?!!? D: </blockquote> See: https://support.mozilla.org/en-US/questions/1280518#answer-1292807 <blockquote> Like it won't connect to the internet even though the internet is connected......weird. </blockquote> </blockquote> That script method found via the CSV link won't work for the CSV file. And i don't understand what to do in that Json link you provided.
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FredMcD
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Check out the other links I posted.

Check out the other links I posted.
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Also what you said to get my net to work didn't work.

Also what you said to get my net to work didn't work.
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NONE of those links worked either btw. None of the programs. None of the scripts.

NONE of those links worked either btw. None of the programs. None of the scripts.
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Any more help on getting my internet to work in the downgraded version?? Atm I'm having to use Chrome, and I hate chrome!!

Thank you!

Any more help on getting my internet to work in the downgraded version?? Atm I'm having to use Chrome, and I hate chrome!! Thank you!

Ændret af !~* B a B y D o LL *~! den

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Updating this just in case anyone else having this issue finds this!

So downgrading to the Firefox 68.5.0 ESR brought my passwords back, and then I did this to allow my profile to be viewed in the ESR version of Firefox:

!~* B a B y D o LL *~! said
cor-el said
Can you try to go back to Firefox 68.5.0 ESR and start this version once ? Firefox 68.5.0 ESR: You can start Firefox with the "-allow-downgrade" command line switch to make it possible to access the profile folder and bypass the warning. You can rename key4.db to key4OLD.db to make Firefox create a new key4.db file form key3.db.


I figured out how to run the command line thingy....AND IT WORKED! OMG IT WORKED!

However, i can't use the browser. Like it won't connect to the internet even though the internet is connected......weird.

Now to figure out how to copy them all and transfer them to 73.0 firefox?!!? D:


AFTER THAT, none of the backup options worked, so I had to search and search and search, for a solution to the "corrupted data" page refusing to let me connect to the internet using my old profile. Apparently, doing a hard reset from the server by pressing ctrl+Shift+R vs. just refreshing with a normal ctrl+R, did the trick to allow me back online in the ESR with my downgraded profile and passwords showing back up!


FINALLY, i set up sync in ESR and then upgraded back to the current version of Firefox and I was signed in and thanks to sync I could finally see all my passwords again in the current version of Firefox!!

YAY


Very frustrating to have to go through all of this tho.

TY to those who helped me.

Updating this just in case anyone else having this issue finds this! So downgrading to the Firefox 68.5.0 ESR brought my passwords back, and then I did this to allow my profile to be viewed in the ESR version of Firefox: ''!~* B a B y D o LL *~! [[#answer-1293123|said]]'' <blockquote> ''cor-el [[#answer-1293109|said]]'' <blockquote> Can you try to go back to Firefox 68.5.0 ESR and start this version once ? Firefox 68.5.0 ESR: *https://www.mozilla.org/en-US/firefox/all/#product-desktop-esr/ You can start Firefox with the "-allow-downgrade" command line switch to make it possible to access the profile folder and bypass the warning. You can rename key4.db to key4OLD.db to make Firefox create a new key4.db file form key3.db. </blockquote> I figured out how to run the command line thingy....AND IT WORKED! OMG IT WORKED! However, i can't use the browser. Like it won't connect to the internet even though the internet is connected......weird. Now to figure out how to copy them all and transfer them to 73.0 firefox?!!? D: </blockquote> ''' AFTER THAT''', none of the backup options worked, so I had to search and search and search, for a solution to the "corrupted data" page refusing to let me connect to the internet using my old profile. Apparently, doing a hard reset from the server by pressing ctrl+Shift+R vs. just refreshing with a normal ctrl+R, did the trick to allow me back online in the ESR with my downgraded profile and passwords showing back up! FINALLY, i set up sync in ESR and then upgraded back to the current version of Firefox and I was signed in and thanks to sync I could finally see all my passwords again in the current version of Firefox!! YAY Very frustrating to have to go through all of this tho. TY to those who helped me.

Ændret af !~* B a B y D o LL *~! den

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FredMcD
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That was very good work. Well Done.


In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.


Back up and restore information in Firefox profiles.{web link} I use an add-on that makes backups of my user profile, Just In Case. Unfortunately, it is not compatible with the current Firefox.

Every now and then, open the profile folder and create a copy of the current profile as is to another location on your hard drive. This way you will have a backup.

If you do this each day, you will not lose much data. This should be done with Firefox Closed.

Note: In case you need to restore from these backups, you may need to overwrite old or corrupted files.

That was very good work. Well Done. In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password. [[Back up and restore information in Firefox profiles]].{web link} I use an add-on that makes backups of my user profile, Just In Case. Unfortunately, it is not compatible with the current Firefox. Every now and then, open the profile folder and create a '''copy''' of the current profile '''as is''' to another location on your hard drive. This way you will have a backup. If you do this each day, you will not lose much data. This should be done with '''Firefox Closed. ''' Note: In case you need to restore from these backups, you may need to overwrite old or corrupted files.
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