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I can’t find the security code. Where do I find it?

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I changed my password and did not receive a security code.

I changed my password and did not receive a security code.
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  • User Agent: Mozilla/5.0 (iPhone; CPU iPhone OS 12_2 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/12.1 Mobile/15E148 Safari/604.1

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FredMcD
  • Top 10 Contributor
4193 løsninger 58535 svar
[https://support.mozilla.org/en-US/kb/forum-response-firefox-sync-verification-email-faq Forum response - Firefox Sync Verification Email FAQs | Contributors Help] https://support.mozilla.org/en-US/kb/change-primary-email-address-firefox-accounts
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cor-el
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  • Moderator
17346 løsninger 156811 svar

What security code is this about and what password did you reset?

Is this about the Firefox account?

What ''security code'' is this about and what password did you reset? Is this about the Firefox account?
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Andrew S Hatton 0 løsninger 25 svar

Sorry to post here but I no longer seem able to post a new question.

I keep being prompted to enter a security code but I have no idea how to generat such a code - please advise - see image here?

I am not very competent with technical IT issues.

Sorry to post here but I no longer seem able to post a new question. I keep being prompted to enter a security code but I have no idea how to generat such a code - please advise - see image here? I am not very competent with technical IT issues.
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cor-el
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  • Moderator
17346 løsninger 156811 svar

You appear to have enabled two factor authentication (2FA) on this account. You normally install an app like Google Authenticator on a mobile device and use this app to generate a 6 digit security code. You need to enter this code on the page that shows in the screenshot to get access to this Firefox Account.

If you do no longer have access to the GA app on the mobile device and do not have recovery codes then you will have to set up a new Firefox account with a different email address.

You appear to have enabled two factor authentication (2FA) on this account. You normally install an app like Google Authenticator on a mobile device and use this app to generate a 6 digit security code. You need to enter this code on the page that shows in the screenshot to get access to this Firefox Account. *https://support.mozilla.org/en-US/kb/secure-firefox-account-two-step-authentication *https://support.mozilla.org/en-US/kb/what-if-im-locked-out-two-step-authentication If you do no longer have access to the GA app on the mobile device and do not have recovery codes then you will have to set up a new Firefox account with a different email address. *https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information
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