Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox refresh deleted all my passwords and cookies...how do I get them back?

  • 3 svar
  • 7 har dette problem
  • 795 visninger
  • Seneste svar af Barrys6544

more options

When I did the Firefox Refresh it cleared my entire browser history, bookmarks, logins, passwords, etc...how do I get these back and why would Mozilla create such an insidious button?

When I did the Firefox Refresh it cleared my entire browser history, bookmarks, logins, passwords, etc...how do I get these back and why would Mozilla create such an insidious button?

Valgt løsning

To restore this data:

On the desktop you should see a folder called 'Old Firefox Data' open it and copy all the data by highlighting and selecting everything in that folder, then right click and select copy. Now open FIrefox. Head on over to about:profiles by typing it in your URL bar. Click on the Open Folder button under the Local Directory, not root. Then right click when inside the new profile folder and select paste. Then restart Firefox. You should now have all your previous bookmarks, and data back.

If this solved your problem, mark as solution.

Læs dette svar i sammenhæng 👍 5

Alle svar (3)

more options

Valgt løsning

To restore this data:

On the desktop you should see a folder called 'Old Firefox Data' open it and copy all the data by highlighting and selecting everything in that folder, then right click and select copy. Now open FIrefox. Head on over to about:profiles by typing it in your URL bar. Click on the Open Folder button under the Local Directory, not root. Then right click when inside the new profile folder and select paste. Then restart Firefox. You should now have all your previous bookmarks, and data back.

If this solved your problem, mark as solution.

Ændret af Mkll den

more options

Thank You...perfect...now why would Mozilla/Firefox do that?

Thanks again

more options

Why does your refresh instructions say that it will save the passwords when people have to go through these gyrations to get them back? In the future, please be upfront so us users know what's going on.