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Opening docx and xlsx files don't open

  • 2 odpovědi
  • 1 má tento problém
  • 201 zobrazení
  • Poslední odpověď od phampton1

phampton1
phampton1

docx and xlsx attached files don't open with I click on them. I want them to open in Word and Excel. Nothing happens. I have to save them to my Desktop and then I can open them.

doc and xls attached files open when I click on them. 

I can't find any associations in "files and attachments".

I'm using version 140.7.0esr (64-bit)

docx and xlsx attached files don't open with I click on them. I want them to open in Word and Excel. Nothing happens. I have to save them to my Desktop and then I can open them. doc and xls attached files open when I click on them. I can't find any associations in "files and attachments". I'm using version 140.7.0esr (64-bit)

Zvolené řešení

Try this:

Open the TB profile:

- TB menu > Help > Troubleshooting information

- under the Application Basics section next to Profile Folder, click 'Open folder'

- close TB > rename the handlers.json file in your profile folder

- restart TB > go to TB menu > Help > Troubleshooting Information > click the 'Clear startup cache' button

After restarting, when you try to open one of those attachments, you should be presented with a screen where you can choose which app to use.


If that didn't work, try this:

Open the config editor:

- TB menu > Settings > General > scroll all the way down > click the 'Config editor' button

Search for and set these to true:

- network.protocol-handler.warn-external.http

- network.protocol-handler.warn-external.https

Then try to open one of those attachments. If it works, set the two options back to false.

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Všechny odpovědi (2)

Ed
Ed
  • Top 25 Contributor
  • Moderator

Zvolené řešení

Try this:

Open the TB profile:

- TB menu > Help > Troubleshooting information

- under the Application Basics section next to Profile Folder, click 'Open folder'

- close TB > rename the handlers.json file in your profile folder

- restart TB > go to TB menu > Help > Troubleshooting Information > click the 'Clear startup cache' button

After restarting, when you try to open one of those attachments, you should be presented with a screen where you can choose which app to use.


If that didn't work, try this:

Open the config editor:

- TB menu > Settings > General > scroll all the way down > click the 'Config editor' button

Search for and set these to true:

- network.protocol-handler.warn-external.http

- network.protocol-handler.warn-external.https

Then try to open one of those attachments. If it works, set the two options back to false.

phampton1
phampton1 Autor dotazu

The first suggestion worked. Thanks for your help.

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