please use Google Chrome, Safari, or Microsoft edge -- Not Firefox
Hi, On many financial sites I get comments like "We understand the importance of viewing your statements through online banking, we will be glad to assist. Upon reviewing your account, the reason why you are getting an error message is due to using Firefox web browser. Firefox is not compatible with our system, please use Google Chrome, Safari, or Microsoft edge. If you have any further questions please contact us."
We, you and I, know that Firefox is an excellent browser. We want to continue using it.
Who at Firefox has the authority to ask these sites, I could provide an example, how Firefox can rectify this so that we don't have to change browsers?
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Chosen Solution
Ideally users themselves request from the institution they're a customer of to allow their access to the services with their current devices — and have someone from the bank IT reach out to Mozilla what their issue is (ideally filing a compatibility bug if they think they're limited in the technology), if any.
Mostly it's just bad coding or a clumsy vendor, or they simply don't care.
Ideally if you encounter any broken state or unsupported browser messaging, file How do I report a broken site in Firefox desktop? right from the menu for such page, so that it gets tracked.
In general you can read more about that on: https://webcompat.com/ https://webcompat.com/contributors/report-bug
Thank you for your response. I agree.
OK, all you fellow users, here is your chance to ask the institution of which you are a customer to have their IT contact Mozilla to clarify the situation.
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