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Problems Sending and Receiving - Unable to Connect to Server

Thunderbird Send and receive email
cinmazz replied 2 weeks ago
cinmazz
cinmazz

Hello - I've been using Thunderbird email for several years now. No issues until recently, and I'm trying to determine if it is a server issue (Charter/Spectrum) or my Thunderbird email program (my husband is having the same issues on his computer). We've made no changes with settings; we did take advantage of a recent Thunderbird update that we downloaded about a month ago. Anyhow, we are having problems downloading/opening email, in addition to sending. Error messages include "Login to server mobile.charter.net with username cinmazz@charter.net failed", and "Server mobile.charter.net has disconnected. The server may have gone down or there may be a network problem." I contacted Spectrum about a week ago - they initially said it was a problem with their email app, and they were working on it. It began working properly for a day, then stopped. I contacted them again, and they then indicated no problem at their end, but they would look at the issue again and resolve by 9/7. It appears it might be a server issue but want to make sure it is not with my email program. Any suggestions for this not very tech savvy person will be helpful - thank you!

Hello - I've been using Thunderbird email for several years now. No issues until recently, and I'm trying to determine if it is a server issue (Charter/Spectrum) or my Thunderbird email program (my husband is having the same issues on his computer). We've made no changes with settings; we did take advantage of a recent Thunderbird update that we downloaded about a month ago. Anyhow, we are having problems downloading/opening email, in addition to sending. Error messages include "Login to server mobile.charter.net with username cinmazz@charter.net failed", and "Server mobile.charter.net has disconnected. The server may have gone down or there may be a network problem." I contacted Spectrum about a week ago - they initially said it was a problem with their email app, and they were working on it. It began working properly for a day, then stopped. I contacted them again, and they then indicated no problem at their end, but they would look at the issue again and resolve by 9/7. It appears it might be a server issue but want to make sure it is not with my email program. Any suggestions for this not very tech savvy person will be helpful - thank you!

All Replies (3)

david
david
  • Top 10 Contributor

First, I have no solution, but I can share that the majority of problems I've seen in past 4-5 days have been from charter.net users. In most cases, the problem has just disappeared, indicating a charter server problem. A few indicated they would switch to another servier, such as gmail, outlook, or gmx. I defer to others, but my thought is to not make any changes.

cinmazz
cinmazz Question owner

David, thanks so much for your response, particularly in telling me that other Charter users have experienced the same problem. My email issues stopped as of last night, so I'm hoping that it stays that way!

cinmazz
cinmazz Question owner

Nope, I take that back, still having the same problem. Hopefully Charter will get it resolved sooner than later.

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