Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lost all bookmarks, saved passwords,

  • 3 replies
  • 0 have this problem
  • 22 views
  • Last reply by pagirl
  • Open

What happened, All my important bookmarks are missing. I have had to log into every account I have, No saved passwords. Really upset. I need help to restore all this information that I need

What happened, All my important bookmarks are missing. I have had to log into every account I have, No saved passwords. Really upset. I need help to restore all this information that I need

All Replies (3)

Hello,

Here is how to restore all the info : Restore bookmarks : Click the Menu button -> Bookmarks -> Manage bookmarks (or press Ctrl+Shift+O). Click Import and Backup and select Restore. Choose a date from the automatic backups. (try to find a date before it all got lost)

Alternative bookmark backup : (more difficult) go to %APPDATA%\Mozilla\Firefox\Profiles\ (type win + r then paste this) find the bookmarkbackups folder, then find .jsonlz4 files and replace accordingly.

Restore passwords : (windows) go to %APPDATA%\Mozilla\Firefox\Profiles\ (type win + r then paste this) find logins.json and key4.db and copy and paste it into your current profile (save a copy of the broken ones somewhere else and replace it with the backup)

No, I actually tried that earlier. It does not work. But reference a bookmark folder. Not sure where to find. I really need to find a way to accomplish this. Thanks for any further info

ok, found the bookmark back ups folder. In in separate search found recovery,jsonlz4 files. But a bunch files showing up all dated 4-11 when upgrade installed including upgrade jsonlz4 file. I don't know how to proceed now & worry if I close windows won't find this stuff again.

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.