Firefox Community Forum

Firefox recently started asking for a profile when I tried opening a link from email but, not having a profile, I ignored it. If I copied the link into my firefox browser (already open) I could see the link contents, i.e. page(s) opened. Since then I have closed Firefox and now get asked about a profile and have tried using original and creating a new one. We have, unfortunately, reinstalled firefox so this is now more complex. At present, whether I login to Mozilla account or not, my passwords, history etc are no longer on my laptop, despite supposedly being connected. Firefox on my phone is currently the only source of my passwords etc, which is not good as I cannot export from there!

Can I restore this info somehow? We've tried a few suggestions found on the web, but no good yet.

Has something changed recently? My husband got the same profile request on opening Firefox but it worked when he selected use original/default profile.

The update alert had a "download" option which I clicked - no warning or info... Later, after probably (?) applying the current update, I remembered the saved download file and executed it, as I thought I was supposed too (why else suggest I download it?) It seems to have guided me thru an initial installation, with no warning that I might be wiping out my finely working 10-year working version of Mozilla. I could have stopped along the way (maybe?) as it wanted me to "Complete Installation" but I drove on, fearing since I'd already installed it, it was to late to back out. Felt trapped and in fact now have a very different looking (uglier) Mozilla than I was familiar with, and have lost all of my old Bookmarks! There was no warning to save the old once first to later re-install. Basically the install from the downloaded file should have noticed that I already had Mozilla installed and warned me about proceeding, but it did not! Grrrrr! That's my complaint!

Oh, doing this on an HP laptop, Windows 10 with purchased extension of Windows 10 support...

Hello,

After using your browser for many years now, I am very frustrated with your updates wiping out my bookmarks. I know how to fix it via the Help menu, but that ridiculous process is now required on EVERY update that has been rolling out over the past 6 months!

That's it - I've moved over to Edge. Someone on your software development team should be fired!

More of a comment. Firefox is the only browser I have used. Love it! Many important bookmarks to easily navigate. Broser update messed up bookmarks and took me hours to get back! Found. Save key and/or password! Learned a lot about profiles and Firefox along the way. Ugh!

Exactly what it says on the tin. help?? it still has autofill for my emails and stuff, i didnt do anything weird my computer just went dead while firefox was running. please send help i left all my stuff on google and i dont wanna have to work to get them back.

I only have one profile, the default one , I clicked something ; Firefox closed and when I opened it again I had to create a profile again , and everything I had, bookmarks history, was lost . How can I recover it , or go back to the first default profile, why is it even possible to exit firefox in any way and not be able to go back where you were.

Once again I have experienced that my Bookmarks disappeared. Some months ago, I had a HTML backup made, for easy Import. Now I started out by shutting down Firefox, followed by a restart. That worked last time (without import) This time it did no change. I shut down Firefox, and restarted the PC....... no change. (without import) Then I shut down Firefox and restarted the PC. Opened Firefox, and wanted to import the Bookmarks from the HTML file. The system comes up with a message stating that the file does not contain any bookmark references. ( Opening the HTML file using Firefox, reveals that all bookmarks are there, and can be used ) I uninstall Firefox, and re-install it . Flw. I try the import once again, using the HTML file...... to no avail. What am I missing here ?? My final option appears to be moving the bookmark one by one.. rather time consuming.

My desktop Dell windows11 lost History and bookmarks a few days ago and I asked for help yesterday afternoon and was successful in restoring them. when I turned on my PC this morning the History and bookmarks along with forefox browser were gone again.

I seem to have lost all of my bookmarks & i have tried to Import and backup / restore in manage bookmarks tab but all i get is a message "unable to process the backup file" plus when i tried to bookmark a web page by clicking on the Star bookmark icon nothing happens now for some reason. Was there an update as this only just started around 2 days ago

Tried everything Please help how to get back my bookmarks on Firefox on my Imac This sometimes happens when install overnight usually view..side bar...bookmarks works but not this time the toolbar bookmark shows empty????

Stupid mistakes were made - I reinstallted windows and when I opened firefox I realized, that I did not know my password and also was not sure about the mailadress. I finally found an account with my mailadress but reset the password - it said that all data in the account will be deleted if I do that.

I got the old files recovered, but everytime I copy paste the old key4, login and cert file... nothing changes withing the browser. If I copy the whole old profile folder and exchange it with the new one and then I open firefox it just says "profile could not be found" and then firefox closes.

Is there any chance of recovering my old saved passwords or did I screw up entirely ?

I continue to receive this message when I open the browser. Fix "The bookmarks and history system will not be functional" error message

I have attempted to correct this with the various workarounds to no avail.

Anyone who can help with this?