Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Installation successful message

  • 6 replies
  • 1 has this problem
  • 3 views
  • Last reply by FredMcD

pasinor
pasinor
more options

Each time after I turn off my computer and restart, when I open Firefox it takes several minutes to open my homepage and then another page opens saying "Installation Successful." Below is what appears at the top of the page. Even though I've reset the acceptable Ads, each time it opens a second page titled "Installation Successful." How do I solve this issue? It's very annoying because it takes several minutes for Firefox to open and be able to be used. Thank you for any help!

Message in box... It seems that an issue caused all filters to be removed and we were unable to restore a backup. Therefore we had to reset your filters and Acceptable Ads settings. Please check your filter lists and Acceptable Ads settings in the Adblock Plus options.

Each time after I turn off my computer and restart, when I open Firefox it takes several minutes to open my homepage and then another page opens saying "Installation Successful." Below is what appears at the top of the page. Even though I've reset the acceptable Ads, each time it opens a second page titled "Installation Successful." How do I solve this issue? It's very annoying because it takes several minutes for Firefox to open and be able to be used. Thank you for any help! Message in box... It seems that an issue caused all filters to be removed and we were unable to restore a backup. Therefore we had to reset your filters and Acceptable Ads settings. Please check your filter lists and Acceptable Ads settings in the Adblock Plus options.

All Replies (6)

FredMcD
FredMcD
more options

pasinor said
another page opens saying "Installation Successful."

Installation of what?

pasinor
pasinor Question owner
more options

This is the entire page except the tab and bar at the top which shows the web address. Apparently it's the installation of Adblock Plus.

Adblock Plus

It seems that an issue caused all filters to be removed and we were unable to restore a backup. Therefore we had to reset your filters and Acceptable Ads settings. Please check your filter lists and Acceptable Ads settings in the Adblock Plus options. You're in control

By default, you may see some nonintrusive ads that adhere to strict criteria. We identify these ads as Acceptable Ads. Prefer to block all ads? Turn off Acceptable Ads in your Settings. Adblock Browser app

From the team behind Adblock Plus, the most popular ad blocker for desktop browsers, Adblock Browser is now available for your Android and iOS devices. Available on the iTunes App Store Android app on Google Play Fair use

We encourage you to make fair use of Adblock Plus and the option to whitelist websites. Depending on the filters you use, you understand and accept that unintentional results might occur (e.g. blocked content on a website). Refer to the Terms of Use for more information about fair use of Adblock Plus.

FredMcD
FredMcD
more options

You should contact Adblock Plus support.

the-edmeister
the-edmeister
  • Moderator
more options

FredMcD said
You should contact Adblock Plus support.

Over here: https://adblockplus.org/forum/

pasinor
pasinor Question owner
more options

Thank you. I couldn't find a way to contact them. Only FAQ's, and didn't see anything related to this issue. I appreciate your help.

FredMcD
FredMcD
more options

Please keep us posted.