Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 1 reply
  • 1 has this problem
  • 19 views
  • Last reply by FredMcD

CONNIEFOGGLES
CONNIEFOGGLES
more options

There really are no reasons I can find, but as there are numerous times that Firefox crashes. I end up having to use the task manager to close Firefox.

I tried to submit Unsubmitted Crash Reports but they failed. Here are their ID's and dates:

985dded6-c4da-4209-b4b4-016fcbf58a6e 3/27/2019, 11:14 AM 8f575d62-343e-46c7-8aef-664fa5e87870 3/26/2019, 8:54 PM 16fb6ce9-e9f2-4e99-af01-ec1b6f814a11 3/24/2019, 10:56 PM 0bf423be-9036-44ac-b213-017a5af98b3d 3/24/2019, 10:49 PM 7eefebea-996c-42fe-9558-c0217365c112 3/24/2019, 12:59 AM db49f439-d441-44af-8676-927d32fe43cd 3/20/2019, 9:27 PM aeea3553-3c14-478c-86dd-5c12320911c5 3/20/2019, 9:23 PM a13fe645-755e-4f96-842b-8670906a963f 3/20/2019, 9:22 PM d337d6de-3fbe-41c3-aaa2-041708e16f3f 3/20/2019, 8:48 PM 5a3ccba5-c82a-4720-a507-e72695089ab0 3/20/2019, 2:12 PM 8617c3ef-b36e-45b1-b862-ecf95ce339ed 3/19/2019, 9:10 AM 1d39fc8a-1e98-4383-9584-ddf4ed839efc 3/19/2019, 6:55 AM 39519f5b-e9cb-4983-87d7-fe3085898074 3/18/2019, 11:28 AM b2cc5ff3-2a4b-4b0c-a2d2-4ef008baeefd 3/17/2019, 8:53 PM 97595015-cb9e-4b3f-ac44-c3f475677d0f 3/16/2019, 8:09 PM f8d58761-b783-44e7-bd98-a68636e1c5a1 3/15/2019, 10:09 PM 84b72060-6471-4bc6-b6c3-792aa0fe941f 3/15/2019, 7:31 PM eaa2af62-83eb-4598-8300-647ab3440964 3/14/2019, 11:39 PM 2e0ec343-5102-44fe-a260-0138283c2d49 3/14/2019, 1:13 AM a52c9ad6-a9cc-4d15-9943-3a17dfa7047b 3/13/2019, 12:22 AM 05336264-1911-41a1-b26e-d2760300b365 3/13/2019, 12:11 AM

There really are no reasons I can find, but as there are numerous times that Firefox crashes. I end up having to use the task manager to close Firefox. I tried to submit Unsubmitted Crash Reports but they failed. Here are their ID's and dates: 985dded6-c4da-4209-b4b4-016fcbf58a6e 3/27/2019, 11:14 AM 8f575d62-343e-46c7-8aef-664fa5e87870 3/26/2019, 8:54 PM 16fb6ce9-e9f2-4e99-af01-ec1b6f814a11 3/24/2019, 10:56 PM 0bf423be-9036-44ac-b213-017a5af98b3d 3/24/2019, 10:49 PM 7eefebea-996c-42fe-9558-c0217365c112 3/24/2019, 12:59 AM db49f439-d441-44af-8676-927d32fe43cd 3/20/2019, 9:27 PM aeea3553-3c14-478c-86dd-5c12320911c5 3/20/2019, 9:23 PM a13fe645-755e-4f96-842b-8670906a963f 3/20/2019, 9:22 PM d337d6de-3fbe-41c3-aaa2-041708e16f3f 3/20/2019, 8:48 PM 5a3ccba5-c82a-4720-a507-e72695089ab0 3/20/2019, 2:12 PM 8617c3ef-b36e-45b1-b862-ecf95ce339ed 3/19/2019, 9:10 AM 1d39fc8a-1e98-4383-9584-ddf4ed839efc 3/19/2019, 6:55 AM 39519f5b-e9cb-4983-87d7-fe3085898074 3/18/2019, 11:28 AM b2cc5ff3-2a4b-4b0c-a2d2-4ef008baeefd 3/17/2019, 8:53 PM 97595015-cb9e-4b3f-ac44-c3f475677d0f 3/16/2019, 8:09 PM f8d58761-b783-44e7-bd98-a68636e1c5a1 3/15/2019, 10:09 PM 84b72060-6471-4bc6-b6c3-792aa0fe941f 3/15/2019, 7:31 PM eaa2af62-83eb-4598-8300-647ab3440964 3/14/2019, 11:39 PM 2e0ec343-5102-44fe-a260-0138283c2d49 3/14/2019, 1:13 AM a52c9ad6-a9cc-4d15-9943-3a17dfa7047b 3/13/2019, 12:22 AM 05336264-1911-41a1-b26e-d2760300b365 3/13/2019, 12:11 AM

All Replies (1)

FredMcD
FredMcD
more options

Those crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support