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User of AOL mail; as of today all attempts at sending emails yield a 'message not sent' prompt but do show up as actually sent, so what happened?

  • 2 replies
  • 1 has this problem
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  • Last reply by FredMcD

dicollins123
dicollins123
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OK - here goes: I still use AOL for my email and access it through Firefox, and have V44 installed. As of this afternoon, every attempt at sending an email yields a 'message not sent problem encountered' message, but the message IS actually sent.

I need to find why I am getting this anomalous 'not sent/problem encountered' message and make it stop.

That's it!

OK - here goes: I still use AOL for my email and access it through Firefox, and have V44 installed. As of this afternoon, every attempt at sending an email yields a 'message not sent problem encountered' message, but the message IS actually sent. I need to find why I am getting this anomalous 'not sent/problem encountered' message and make it stop. That's it!

All Replies (2)

Kohei
Kohei
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See https://twitter.com/aolmail/status/692093534757851136

FredMcD
FredMcD
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Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

Separate Issue; Your System Details shows;

Installed Plug-ins

Adobe Shockwave for Director Netscape plug-in, version 12.2.2.172 Adobe Shockwave for Director Netscape plug-in, version 12.2.3.183
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.


Shockwave Director: Shockwave Standalone Installer / Uninstaller{web link} Shockwave Director Version 12.2.2.172 http://get.adobe.com/shockwave/