updated Firefox, adobe flash, restarted computer, still crashing every time I need it. About 8 - 10 x today alone! FIX THIS PLEASE!
Over last few days, maybe a week everytime I want to play video and sometimes just clicking on a page I get the adobe flash crashed symbol and/or the bar across top of screen saying it crashed (when I wasn't even using it!) I updated firefox - mozilla whatever it is and adobe flash, restarted computer several times. sent about 16 - 24 crash reports...still crashing.
All Replies (4)
We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box. (Please don't take a screenshot of your crashes, just copy and paste the ID's. The below image is just an example of what your Firefox screen should look like)
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
You can try to disable hardware acceleration in Firefox.
- Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
You need to close and restart Firefox after toggling this setting.
- https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
- https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
You can check for problems with current Shockwave Flash plugin versions and try this:
- check for updates for your graphics drive drivers
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration - disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
- disable hardware acceleration in the Flash plugin
See also:
Couldn't find 5, these are not the most recent 2, but the most recent that start with bp as requested: bp-0a67e88d-8a95-4d0d-a5f8-f9fce2141017 bp-7c2b4ca1-98f8-47b9-b3bb-b7a412141016
Modified by cor-el
Both crash reports show a problem with the Shockwave Flash plugin.
You can check for problems with current Shockwave Flash plugin versions and try this:
- check for updates for your graphics drive drivers
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration - disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
- disable hardware acceleration in the Flash plugin
See also: