Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

After updating FF on my XP laptop it no longer displays search results from Google - just get a blank page

  • 1 odgovor
  • 1 ima ovaj problem
  • 7 views
  • Posljednji odgovor poslao cor-el

more options

If I try to do any search all it returns is a completely blank page, whereas if I type a specific URL in the browser bar it opens that page fine - any ideas? I'm running XP on my laptop.

If I try to do any search all it returns is a completely blank page, whereas if I type a specific URL in the browser bar it opens that page fine - any ideas? I'm running XP on my laptop.

All Replies (1)

more options

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).