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On financial site which worked perfectly in IE for many years, I get immediate timeout error after entering my ID and password. Does not happen every time and multiple retries do not work.

  • 6 odgovori
  • 1 ima ovaj problem
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  • Posljednji odgovor poslao Paul A

Paul A
Paul A
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I have used the PrimeVest web site to keep track of my IRA for several years now. For most of that time I have used Internet Explorer and have had no trouble. I have a link to that site pasted onto an Excel spread sheet and I click on that link daily to get my present balance. I have been doing it this way for years and have had no trouble while using Internet Explorer.

I recently installed the Firefox browser on my new laptop and have switched to using it as my default browser. When I click on that link now and enter my account number and password, sometimes it works OK in Firefox and sometimes it gives me a message saying "Your session has timed out. Please Log In Again." I have tried multiple times to re-enter the account number and password but always get the same message. Closing Firefox and reopening it produces the same result. I have even tried shutting the computer completely down and restarting it, but I got the same result. I can not find any pattern or reason to the days when I can use Firefox and the ones when I can not. The only way I have been able to log on to this site on those days is to past the link into Internet Explorer.

I do the same thing with several other financial sites and have not had any trouble with them and Firefox.

I have used the PrimeVest web site to keep track of my IRA for several years now. For most of that time I have used Internet Explorer and have had no trouble. I have a link to that site pasted onto an Excel spread sheet and I click on that link daily to get my present balance. I have been doing it this way for years and have had no trouble while using Internet Explorer. I recently installed the Firefox browser on my new laptop and have switched to using it as my default browser. When I click on that link now and enter my account number and password, sometimes it works OK in Firefox and sometimes it gives me a message saying "Your session has timed out. Please Log In Again." I have tried multiple times to re-enter the account number and password but always get the same message. Closing Firefox and reopening it produces the same result. I have even tried shutting the computer completely down and restarting it, but I got the same result. I can not find any pattern or reason to the days when I can use Firefox and the ones when I can not. The only way I have been able to log on to this site on those days is to past the link into Internet Explorer. I do the same thing with several other financial sites and have not had any trouble with them and Firefox.

All Replies (6)

cor-el
cor-el
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Try to clear the cookies from that site when it happens.

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"
Paul A
Paul A Vlasnik pitanja
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Thanks for the response.

I attempted to remove cookies, but I can not identify any of the cookies on the list with the PrimeVest web site. No PrimeVest, no PVs, nothing that looks like it came from them.

I have also reported the problem to PrimeVest and their tech did answer. He suggested erasing the browsing history (temporary internet files), which I did with no effect. He also had me check for the correct starting page address, which was OK. He stated that they are aware of a problem and it is on their list. No indication of how far down that list though. His only cure was to use IE for now, which I was already doing. Perhaps he can tell me which cookies to remove.

cor-el
cor-el
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A way to see which cookies a website (domain) has stored is to click the favicon (Site Identity Button) on the left end of the location bar.

  • Click the "More Information" button to open the Security tab in "Tools > Page Info".
  • Click the "View Cookies" button on the Security tab in "Tools > Page Info" to open the Cookies Manager and see which cookies that domain has stored.
Paul A
Paul A Vlasnik pitanja
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Now I see why I could not ID any cookies, that site did not have any. At least the above procedure did not show any. So I guess that is not the problem. Or can cookies be hidden?

Thanks for trying.

Paul A.

cor-el
cor-el
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Are you blocking cookies from that site?

  • Tools > Options > Privacy > Cookies: Exceptions

You can manage all permissions on the about:permissions page via the location bar.

Paul A
Paul A Vlasnik pitanja
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No, I am not blocking cookies from that site. Or from any other that I am aware of. I have the Kapersky anti-virus software, could it be blocking them without my knowledge?