Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
Open

losting every thing after edit profile

abcdefgfedcba2026

(I am a Chinese and English is not my native language, so please forgive my grammar or vocabulary errors) I was doing my programing test in class and the Tab Edit profile pop up, at the same time the theme of my browser changed. I didn`t want that changing so I clicked the Delete button. In the following few seconds nothing happened so I just put it aside and continued my examination (it was on a website and I need to sign in). And then suddenly, my browser was closed. When I opened it again, it didn`t recover any of my tabs. I tried to open my previous tabs and found that my history was empty, and when I returned to my examination and try to login, I found that even my passwords were all deleted. What was happened? how to recover my tabs and my passwords? I just don`t want to change my Theme why every thing was deleted? (and also, why Support service in Chinese is not available?)

(I am a Chinese and English is not my native language, so please forgive my grammar or vocabulary errors) I was doing my programing test in class and the Tab Edit profile pop up, at the same time the theme of my browser changed. I didn`t want that changing so I clicked the Delete button. In the following few seconds nothing happened so I just put it aside and continued my examination (it was on a website and I need to sign in). And then suddenly, my browser was closed. When I opened it again, it didn`t recover any of my tabs. I tried to open my previous tabs and found that my history was empty, and when I returned to my examination and try to login, I found that even my passwords were all deleted. What was happened? how to recover my tabs and my passwords? I just don`t want to change my Theme why every thing was deleted? (and also, why Support service in Chinese is not available?)

All Replies (1)

Wow, I'm sorry to hear about your experience.

Firefox stores your data in a profile folder. If Firefox deleted your main profile, I'm surprised it would do that while you are using it. Especially if there's no big warning not to. Someone needs to look at that.

Unfortunately, I think deleting a profile through Firefox doesn't move the profile folder to the Recycle bin, so there probably is not an easy way to recover.

Were you using Firefox Sync through a Mozilla account? Signing in to the same account should recover bookmarks, passwords, and some history. Open tabs would be available for a while in the Synced tabs sidebar and you could open them in the new profile.

If you were not using Sync, you probably need to use a backup (for example, if you had Windows or other software making backups).

You also could try Recuva, which is an "undelete" utility: https://www.ccleaner.com/recuva

The area to explorer is in a hidden folder, so you may want to set Window to display hidden files and folders.

C:\Users\<username>\AppData\Roaming\Mozilla\Firefox

If you are able to find these files in a backup or in recovered data, we could explain how to try to recover them:

  • logins.json + key4.db
  • sessionstore.jsonlz4
  • sessionstore-backups\recovery.jsonlz4
  • sessionstore-backups\recovery.baklz4
  • sessionstore-backups\previous.jsonlz4

More info on profile folder files: Profiles - Where Firefox stores your bookmarks, passwords and other user data

Postavite pitanje

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.