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can't load Amtrak Guest Rewards page

  • 1 odgovor
  • 0 ima ovaj problem
  • Posljednji odgovor poslao Denys

Mark Geller
Mark Geller

I won't show my account information but when I try to access Amtrak's Guest Rewards site it goes into a loop. First it asks for username & password and accepts that with no problem. Then it asks for the code it sends to my cell phone and accepts that. And then it just keeps reloading various pages until I kill it. This is the error message shown in the log, it's repeated over and over:

NS_ERROR_ILLEGAL_VALUE: Component returned failure code: 0x80070057 (NS_ERROR_ILLEGAL_VALUE) [nsIFaviconService.replaceFaviconDataFromDataURL] 

   loadFavicon resource:///modules/PlacesUIUtils.sys.mjs:220
   loadFavicon resource:///modules/PlacesUIUtils.sys.mjs:647
   setIconFromLink resource:///actors/LinkHandlerParent.sys.mjs:139
   receiveMessage resource:///actors/LinkHandlerParent.sys.mjs:60

LinkHandlerParent.sys.mjs:148:17

I'm running under Mac OS 10.13.6 The site loads fine when I use Safari (version 13.1.2)

Thanks

I won't show my account information but when I try to access Amtrak's Guest Rewards site it goes into a loop. First it asks for username & password and accepts that with no problem. Then it asks for the code it sends to my cell phone and accepts that. And then it just keeps reloading various pages until I kill it. This is the error message shown in the log, it's repeated over and over: NS_ERROR_ILLEGAL_VALUE: Component returned failure code: 0x80070057 (NS_ERROR_ILLEGAL_VALUE) [nsIFaviconService.replaceFaviconDataFromDataURL] loadFavicon resource:///modules/PlacesUIUtils.sys.mjs:220 loadFavicon resource:///modules/PlacesUIUtils.sys.mjs:647 setIconFromLink resource:///actors/LinkHandlerParent.sys.mjs:139 receiveMessage resource:///actors/LinkHandlerParent.sys.mjs:60 LinkHandlerParent.sys.mjs:148:17 I'm running under Mac OS 10.13.6 The site loads fine when I use Safari (version 13.1.2) Thanks

All Replies (1)

Denys
Denys
  • Moderator
  • Top 10 Contributor

Hi,

Sorry to hear that. Here are some standard troubleshooting steps that may resolve the issue:

  1. Please check if you have Enhanced Tracking Protection (ETP) enabled. You can do that by clicking the shield Fx89ShieldIcon icon at the left of the address bar.
    • If ETP is enabled, try disabling it.
  2. If the problem is not fixed, try clearing Firefox cache.
  3. If it does not help, also try clearing cookies and data for the website you experience troubles with (warning: you will be logged out on this website).
  4. If it also does not help, try running Firefox in Troubleshoot Mode. If the problem doesn't persist, please follow the steps from this article to troubleshoot further.

Looking forward to your update on how it goes!

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