Windows 10 reached EOS (end of support) on October 14, 2025. For more information, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

folder filter problem

  • 2 odgovori
  • 0 ima ovaj problem
  • Posljednji odgovor poslao billboyd09

billboyd09
billboyd09
more options

the problem is that when I receive an email it goes straight to delete folder there is no where I can set the filters to filter of my choosing, I have lost losing all in coming mails I am talking with telstra as one page said it is an IMAP problem in that it just removes emails for no reason but in your problems page it says I can change the filter settings but in the settings there is no place to change filter rules 

I am getting very frustrated  after 6 hours and not getting anywhere  I have uninstall Thunderbird and reinstalled  but nothing changed 
running win 11os  on desktop

what do you suggest

the problem is that when I receive an email it goes straight to delete folder there is no where I can set the filters to filter of my choosing, I have lost losing all in coming mails I am talking with telstra as one page said it is an IMAP problem in that it just removes emails for no reason but in your problems page it says I can change the filter settings but in the settings there is no place to change filter rules I am getting very frustrated after 6 hours and not getting anywhere I have uninstall Thunderbird and reinstalled but nothing changed running win 11os on desktop what do you suggest

Izabrano rješenje

A suggestion: shut thunderbird down and check mail on server. Sometimes, issues such as you describe are being done at server prior to Thunderbird accessing the messages.

Pročitajte ovaj odgovor sa objašnjenjem 👍 1

All Replies (2)

david
david
  • Top 10 Contributor
more options

Odabrano rješenje

A suggestion: shut thunderbird down and check mail on server. Sometimes, issues such as you describe are being done at server prior to Thunderbird accessing the messages.

billboyd09
billboyd09 Vlasnik pitanja
more options

I have all of that including uninstall and new down latest version of Thunderbird , restarted the PC and still the same result I spent 6 hours chatting to telstra and got the run around but at least the final communication was they are upgrading the fault to be investigated further and they will get back tome in a couple of days time 

you reply is in addition to other web page comments that the IMAP server is going crazy and the problem is there  and that is probably why telstra is still working on it

Thanks anyway

Postavite pitanje

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.