Firefox Blocking Dropbox
I use Dropbox every day. I always access in the Firefox browser. As of yesterday, when I open Dropbox, it inidicates that it knows its me (I am logged in - upper right hand corner) but it will not connect. Did I accidently change a setting? Your help would be greatly appreciated. FYI. I can access like normal using Safari but I would prefer to keep using Firefox. Thanks. Dave
All Replies (1)
Hi Dave,
Sorry to hear that the page doesn't work as expected. In order to look for the root cause, please follow the steps below and provide us with more information to troubleshoot your issue.
- Please check if you have Enhanced Tracking Protection (ETP) enabled. You can do that by clicking the shield
icon at the left of the address bar.
- If ETP is enabled, try disabling it. Does the problem persist?
- If the problem is not fixed, try clearing Firefox cache. Does it help?
- If it does not help, also try clearing cookies and data for Dropbox (warning: you will be logged out on this website). Does it help?
- If it also does not help, try running Firefox in Troubleshoot Mode. Does the problem persist?
Looking forward to your update!
You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.