Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
Ova tema je arhivirana. Pitajte drugo pitanje ako vam je potrebna pomoć.
Arhivirano

Gmail (IMAP) Folders have disappeared

Thunderbird Ostalo
sfhowes replied
Mark
Mark

Today I Received an email from Thunderbird -- "Get the most out of Thunderbird 115." I reviewed some of my settings per the email (e.g. - folder view options). Now the only folders listed in my folder pane for my Gmail IMAP account are inbox and trash. All others (e.g. - sent, drafts, junk, allmail, etc.) no longer show. How do I restore these subfolders?


https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2023-10-13-09-31-34-a17816.png

Today I Received an email from Thunderbird -- "Get the most out of Thunderbird 115." I reviewed some of my settings per the email (e.g. - folder view options). Now the only folders listed in my folder pane for my Gmail IMAP account are inbox and trash. All others (e.g. - sent, drafts, junk, allmail, etc.) no longer show. How do I restore these subfolders? https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2023-10-13-09-31-34-a17816.png
Priloženi snimci ekrana

All Replies (4)

david
david
  • Top 10 saradnika

My initial suggestion would be to rightclick the account name on main pane, and click 'subscribe' to see if the folders are listed.

Mark
Mark Vlasnik pitanja

Followed instruction. clicked on "subscribe." Only folders listed are still just Inbox and Trash.

I wonder whether I can delete this account and then set up new account for gmail IMAP? Would doing that serve to import all the folders from the underlying gmail account???

Thanks.

david
david
  • Top 10 saradnika

Well, the problem shouldn't exist, but since your account is IMAP, it shouldn't hurt to remove the account and set it up again,

sfhowes
sfhowes

Try this: Help/Troubleshooting Info, Profile Folder, Open Folder, close TB, delete folderTree.json, restart TB. Do the subscribed folders appear?