Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Ova tema je arhivirana. Pitajte drugo pitanje ako vam je potrebna pomoć.

Users are regularly getting broken profiles and Thunderbird comes up as a blank window.

  • 1 odgovor
  • 1 ima ovaj problem
  • 3 views
  • Posljednji odgovor poslao poser

poser
poser
more options

Environment: 

 -- Win10 Pro 2004 (happened in 1909 also) 64bit
 -- Using Win10 roaming profiles (but saving actual mail folders on C drive - problem also happens when storing in default location in roaming folder)
 -- Thunderbird 78.2.1 (and previous) - no addons

Very frequently some users launch Thunderbird and only a blank window appears. The panels exist but there are no folders and account/profile is broken. The options hamburger menu button is there but clicking on it does not generate the menu. Cannot access the troubleshooter window from the help menu either - ie. click Help -> Troubleshooting Information does nothing.

Troubleshooting steps tried, all result with same blank window: 

 Restart in safe mode, addon disabled
 Delete files:
     parent.lock
     session.json
     xulstore.json 
 Delete everything in:
    C:\Users\<WinUsername>\AppData\Local\Thunderbird\Profiles

Only steps that work is to create a new Thunderbird profile and set up all mail accounts again.

Environment: -- Win10 Pro 2004 (happened in 1909 also) 64bit -- Using Win10 roaming profiles (but saving actual mail folders on C drive - problem also happens when storing in default location in roaming folder) -- Thunderbird 78.2.1 (and previous) - no addons Very frequently some users launch Thunderbird and only a blank window appears. The panels exist but there are no folders and account/profile is broken. The options hamburger menu button is there but clicking on it does not generate the menu. Cannot access the troubleshooter window from the help menu either - ie. click Help -> Troubleshooting Information does nothing. Troubleshooting steps tried, all result with same blank window: Restart in safe mode, addon disabled Delete files: parent.lock session.json xulstore.json Delete everything in: C:\Users\<WinUsername>\AppData\Local\Thunderbird\Profiles Only steps that work is to create a new Thunderbird profile and set up all mail accounts again.

All Replies (1)

poser
poser Vlasnik pitanja
more options

Image of what Thunderbird looks like when profile breaks.