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Buttons on dialogue and prompt boxes are blank and nothing happens when I click on them.

  • 8 odgovori
  • 2 ima ovaj problem
  • 745 views
  • Posljednji odgovor poslao FredMcD

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Whenever a dialogue box or prompt box comes up, the all of the buttons or sometimes just the bottom two (OK and cancel) are blank and nothing happens when I click on them, with the exception of one website in which clicking the blank button that normally says "OK" takes me to a blank screen. This doesn't allow me to access certain websites or download anything when a dialogue box asks me to confirm. As a result, I also cannot start firefox in safe mode or refresh it.

Attached is an example. That is what came up when I tried to refresh firefox. Nothing happens when I click either of the buttons at the bottom.

EDIT: Attached the image.

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Izabrano rješenje

Hmm. Could be a corrupt file was the cause, and it got replaced. As long as the problem is gone.

Please flag your last post as Solved Problem so other will know.

If the problem should return, please ask a new question.

Safe Surfing.

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All Replies (8)

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I would try to enable Firefox Sync (search how to do it) and once synced, i would try to install portable Firefox or normal firefox and enabling sync again to get history, saved passwords etc. Also backing up your firefox profile folder to not loose anything inc ase of reinstallation (just search where is FF profile folder).

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Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?


Separate Issue; Your System Details shows;

Installed Plug-ins

Adobe Shockwave for Director Netscape plug-in, version 12.1.7.157 Adobe Shockwave for Director Netscape plug-in, version 12.0.3.133

Having more than one version of a program may cause issues.

Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac Then reinstall the latest version.

Flash Player Version 17.0.0.134
https://www.adobe.com/products/flashplayer/distribution3.html
Shockwave Director Version 12.1.7.157 http://get.adobe.com/shockwave/

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FredMcD said

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?

Is there any way to do this on windows?

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Mac's have an Options key. All others use the Shift key.

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FredMcD said

Mac's have an Options key. All others use the Shift key.

A dialogue box still appears that I cannot respond to.

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Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia


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Strangely enough, it just stopped happening on its own this morning. Thanks for the help, though!

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Odabrano rješenje

Hmm. Could be a corrupt file was the cause, and it got replaced. As long as the problem is gone.

Please flag your last post as Solved Problem so other will know.

If the problem should return, please ask a new question.

Safe Surfing.