All Products Support Forum

I have just upgraded to TB Ver 91.3.2 (64-bit) Running under Win 7 and the passwords for both the SMTP and POP servers will not be saved by TB.

I have tried the suggested deleting of exiting TB, deleting pkcs11.txt and restarting and re-entering without success.

Also when I following this suggested fix protocol TB Ver 91.3.2 does NOT recreate the pkcs11.txt in the profile 85o555a7.default-1490637378936 sub-folder where it sat before being deleted.

Help please.

How do I find/change passwords in 91.3.2? In the past, I have been able to find them.

I changed my password for centurylink.net and I can no longer send email. I can receive email so I figure I need to change the STMP password.

Thank you for your assistance, CB

I have been able to move my profiles and Thunderbird is working correctly. However, I cannot find/get my local folders (the TB equivalent of a PST file) to move to my new system so I can still have access to all those save emails and records. I have searched here and cannot find a clear answer on how to get those files moved. Any help (please dub it down a little for me :) is greatly appreciated. Thank you.

I cannot send emails from my Thunderbird account jdstew@frontier.com. I get an error that says "Sending of the message failed. An error occurred while sending mail. The mail server responded: <unknown[172.56.42.120]>: Client host rejected: 172.56.42.120 exceeded hourly recipients threshold.. Please check the message recipient "blstew@frontier.com" and try again."

blstew@frontier.com is my wife's account and she can send emails.

This has been going on for two days now. I cannot send emails to anyone.

Could you please help.

Thank you. Dave

I have a poor memory and to cope with that I place all of the individuals and organisation I use emails with onto the list that runs down the left hand side of my Thunderbird screen. Is there any sort of, "Find" ability on this application.

Seems Google is forcing everyone to switch to 2 step verification from Nov 9. This is causing me a major headache. I am now really confused!!! I have several google accounts linked to Thunderbird - what does this mean for me? What -if anything - will I have to change in Thunderbird? Will I have to do this every time I check my email? I have one of the accounts on my mobile - others are linked to different mobile numbers. I really don't want to download the google app or associate some of them with mobile numbers....

(Not as dodgy as that sounds....google contacts has a tendency to share contacts between devices/accounts. I now use the Firefox addon multi-account containers before it was a nightmare!).

I don't want people's email addresses in my phone contacts -so I have a gmail account just to back up my phone contacts.  Also the small charity I work for has a shared gmail account and  for the same reason a mobile phone backup account with no email ...as the phone is shared and not password protected- then I have a couple of other email addresses for the charity - for things that are private or for special events eg event registrations -otherwise our inbox gets clogged -even with filters in place!  )     

I am now actively looking for a web based alternative to Gmail (not outlook/.hotmail -I already have those which forward to a single gmail) ...and trying to work out how the 2step verification is going to work for our shared gmail account (s). I'm really not happy about this!!!

Hi All, I have a problem in transferring my email and calendar to another instance of TB. My normal situation I do have a main PC under Ubuntu 18 with TB (version not sure probably 78??) and 2 secondary PC Ubuntu 16 and 18. My main profile is on my main PC remaining in my office and from time I achieve a transfer in copying the complete profile from the main PC to the secondary ones which can move with me. This was running flawless for more than 3 years now. My problem from now Recently my main PC has encountered a problem by boot due probably to some bad sectors on my HDD. I do have booted with a live key Ubuntu 20.04, connected a HDD, and copied the whole profile as above, copied it thereafter to one of my secondary PC, and big surprise TB 78 doesn't recognize it at start and ask me to create a new account as if it would be a completely new installation of TB with nothing. I have checked the profile destination in the troubleshooting menu and it's the right one where I do have copied all my profile (emails + calendar). For the question of the file integrity, the only thing I can say is that the copy process hasn't generated any error. Does someone have an idea from where the problem could comes ? I do have a copy of all my received emails due to my "normal situation" but not all sent, and also I have a big hole in my calendar if I can't get back to the data stored in my main PC. Many thanks in advance for your precious advice.

Running ROCK SOLID Windows 7 SP 1 64 bit. Last week updated 64 bit FF from 88xx to 94.0.2. EVERYTHING was working fine with FF 88 except for videos on CNN.

After update when I right click in FF the small Context Menu freezes. Subsequent right clicks launches the same Menu. See attached image. When I mess around with scrolling they go away.

Also, when I'm going back and forth between a FF web page and a file in another app to cut and paste text or images, half of one or the other screens hang.

I'm an old geek and I did ALL of the recommendations including a complete clean uninstall and clean reinstall of FF 94.0.2... I've spent hours trying to solve the problem...

I'm having NO PROBLEMS with Chrome or Opera or any other SW on this PC.

BTW, DON'T EVEN SUGGEST GOING TO Windows 10 or 11. I have 10 but I use 7 on this PC for a lot of reasons.

Like I said, problems began after 94.0.2 update.

Regards,

Chas.

Ever since upgrade on Nov 11 have not been able to delete e-mails from server using TB. So I get some 400 + emails sent to me 2-3 times a day, dating from Nov 11. 'Tools/Account Settings/Server Settings/Leave Messages on Server' is set for 3 days. No change when I change to 'until I delete them' rather than 3 days Server is pophm .

Since couple days ago, Firefox started to put "about:home" in the address bar when pressing alt+home. How can I get back the blank (ready to type) address bar? Holding backspace all the time is quite annoying :P

I posted a similar request here: https://mozilla.crowdicity.com/post/742615, because "Submit Feedback" link redirected me there. Maybe this is the right place for the feedback.

The release note of FF Ver:93 states this:"When available system memory is critically low, Firefox on Windows will automatically unload tabs based on their last access time, memory usage, and other attributes. This should help reduce Firefox out-of-memory crashes. Switching to an unloaded tab automatically reloads it."

This is something those of us with modest RAM (4GB, in my case) have been waiting for, for quite a while. But, FF continues to hog significant memory in spite of the claimed changes as above. I don't see any perceivable changes to my system performance thus far even a few days since the update. The issue, as you'd know better, elevated RAM usage invariably causes a continual spike in Paging, leading to excessive Disk (HDD) usage > resulting in an unresponsive system, which eventually ends up in a system freeze (in my case at least). The only way out being a hard power-down and restart of the system.

I have also set the "Content process limit" to 4 in the settings to no avail. We'd appreciate if you could configure FF behavior to adapt when system resources are low than wait for things to be critical.

hello, when i try to use firefox to log onto a website , it will not accept my password anymore while all the other browsers such as chrome, brave, will accept it, please advise, thanking you

Hello. Im new to the Mozilla Support community

I am running a Japanese Windows XP SP3 on VMWare Workstation 16, i have downloaded a old version of firefox, due to newer versions not working on xp

And heres the issue: Firefox keeps opening tabs randomly which are related to pornographic websites like xxnx, pornhub, evilangel n' etc..

Heres things ive tried, but didnt work: -Install tdsskiller & scan -Scan with Avast Antivirus -Uninstalling Firefox and delete registry entries -Getting IE8 or G**gle Chr*me for Windows XP SP3

Any way to resolve this problem? i can't watch these things!

I no longer have sound on any websites after I muted sound for 5 minutes then enabled it again. I have uninstalled and re-installed Firefox, checked the settings and done all the tips provided to no avail, I still have no sound

On my new Samsung S21 cellphone many (but not all) websites shows as if "Desktop site=on" radiobutton was selected in the Firefox for Android settings, even if it isn't. This happens for e.g. "di.se" and "expressen.se". But on my old Samsung S10e these websites still works fine (I have the latest Firefox version 94.1.2 installed on both cellphones).

I tried to remove and reinstall Firefox on the S21 but that didn't fix the problem. (It works fine with Chrome on both cellphones, so it's probably not a website issue).