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VPN conflict

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  • Last reply by SUMOsJR

steveaaayyy
steveaaayyy
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Not so much of a question than an FYI: BTW, the Lookout VPN installed on Android (installed with the Lookout app, Premium level) will disconnect Mozilla VPN within two minutes, and re-establish itself as the dominant VPN on Android 10. Multiple attempts to disable Lookout VPN are futile; if Lookout is there "looking out", then Mozilla VPN can't be used at all. But I put it on my Apple laptop! Seems all good, but the Status Bar app icon that was promised ain't there. Guess I'll just drag the app alias to the Dock! Et voila!

No need to reply, but chime in, by all means!

Not so much of a question than an FYI: BTW, the Lookout VPN installed on Android (installed with the Lookout app, Premium level) will disconnect Mozilla VPN within two minutes, and re-establish itself as the dominant VPN on Android 10. Multiple attempts to disable Lookout VPN are futile; if Lookout is there "looking out", then Mozilla VPN can't be used at all. But I put it on my Apple laptop! Seems all good, but the Status Bar app icon that was promised ain't there. Guess I'll just drag the app alias to the Dock! Et voila! No need to reply, but chime in, by all means!

Chosen solution

Hi There. Thank you for reaching out and letting us know. I'll a pass note over to the VPN Engineering team about this for other users who are also using Lookout VPN and install the Mozilla VPN.

Similar issues to this have come up for other users. Specifically, settings enabled by previous VPNs on a device cannot be overwritten by the Mozilla VPN on install and tend to cause issues unless the previous VPN is uninstalled first.

Thanks again for letting us know.

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SUMOsJR
SUMOsJR
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Chosen Solution

Hi There. Thank you for reaching out and letting us know. I'll a pass note over to the VPN Engineering team about this for other users who are also using Lookout VPN and install the Mozilla VPN.

Similar issues to this have come up for other users. Specifically, settings enabled by previous VPNs on a device cannot be overwritten by the Mozilla VPN on install and tend to cause issues unless the previous VPN is uninstalled first.

Thanks again for letting us know.