Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lost All My Bookmarks - Can't find any restore !! Please HELP. Been spending hours unsuccessfully.

  • 4 replies
  • 2 have this problem
  • 16 views
  • Last reply by gwo.viral

more options

Recently I have been having issues with my laptop. So, I decided to set my Windows 10 laptop back to factory settings. After the successful factory settings, I downloaded the latest version of Firefox and tried logging into my Firefox account. For some odd reason, it wouldn't recognize my login username and password. So, I tried to reset my password. After resetting my password, I managed to log into my Firefox account but all my bookmarks disappeared. I tried to restore but all I see is today's date and no other previous restore (see screenshot).

I am extremely exhausted trying to figure out a way to get back my bookmarks as it has many years of bookmarks that I need to use back.

I would appreciate any help on this matter.

Recently I have been having issues with my laptop. So, I decided to set my Windows 10 laptop back to factory settings. After the successful factory settings, I downloaded the latest version of Firefox and tried logging into my Firefox account. For some odd reason, it wouldn't recognize my login username and password. So, I tried to reset my password. After resetting my password, I managed to log into my Firefox account but all my bookmarks disappeared. I tried to restore but all I see is today's date and no other previous restore (see screenshot). I am extremely exhausted trying to figure out a way to get back my bookmarks as it has many years of bookmarks that I need to use back. I would appreciate any help on this matter.
Attached screenshots

All Replies (4)

more options

Murad Karimi said

I decided to set my Windows 10 laptop back to factory settings

Did you save your data, or was that removed?

Murad Karimi said

. . . and tried logging into my Firefox account

Resetting the sync password, or changing its e-mail, will remove all data from the servers.

This is a security feature. https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information

  • I've lost my Firefox Sync account information - What to do
  • I’ve forgotten, or don't have access to, my Firefox Account email address

Are you talking about sync?

Murad Karimi said

So, I tried to reset my password
more options

FredMcD said

Are you talking about sync? FredMcD said

Yes, I am talking about sync. That means by resetting the password, I lost all of my all data from the servers. Right??

more options

As you said that you have reset your laptop in factory mode, all the applications, programs and user data stored on the computer are deleted. So, unless you saved/backup your bookmark file externally there isn't a way to get back your bookmarks.

You can see where are your bookmarks saved [https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-d...]

more options

same problem or mistake. lost all bookmarks in the process of setting new password. Is there anyway to get back ???