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Video has stopped working from CNN

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  • 1 has this problem
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  • Last reply by FredMcD

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As of yesterday, the video from CNN is just showing a blank screen. No error message - just no video. Was an update responsible for this? I use Windows 7 and ADBlock.

As of yesterday, the video from CNN is just showing a blank screen. No error message - just no video. Was an update responsible for this? I use Windows 7 and ADBlock.

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If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:


Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. Is the problem still there?