Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't update my out of date addons - I followed the links where it says update now but it is not working, I have restarted my browser and my hole PC

  • 4 replies
  • 1 has this problem
  • 3 views
  • Last reply by FredMcD

more options

The plug-ins im having problems with are quicktime plug-in & Shockwave for Director Plug-in

Quicktime always says there out of date I have clicked the update now buttons and follow the links to download and I get the save now window and they just disappear and do not download and are not in the Download history

and the Shockwave I follow the links it goes through the step windows and nothing happens and frezzes on the 3rd windows

I am running windows 7 on a desktop PC

The plug-ins im having problems with are quicktime plug-in & Shockwave for Director Plug-in Quicktime always says there out of date I have clicked the update now buttons and follow the links to download and I get the save now window and they just disappear and do not download and are not in the Download history and the Shockwave I follow the links it goes through the step windows and nothing happens and frezzes on the 3rd windows I am running windows 7 on a desktop PC

All Replies (4)

more options

(1) QuickTime

This is the download page I get: http://www.apple.com/quicktime/download/

I tried it 3-4 times (click the button, click Save, go back, try again) and never got the dialog to save the file. This error showed up in the Browser Console:

[Exception... "Component returned failure code: 0x80004002 (NS_NOINTERFACE) [nsIInterfaceRequestor.getInterface]"  nsresult: "0x80004002 (NS_NOINTERFACE)"  location: "JS frame :: resource://gre/components/nsHelperAppDlg.js :: nsUnknownContentTypeDialog.prototype.promptForSaveToFileAsync/< :: line 256"  data: no]

I reloaded the page using Ctrl+Shift+r to bypass any old cached files for the site and tried again, and this time I got the dialog to choose a location to save the file. But it didn't download. This error showed up in the Browser Console:

[Exception... "[JavaScript Error: "can't access dead object" {file: "resource://gre/modules/DownloadLastDir.jsm" line: 176}]'[JavaScript Error: "can't access dead object" {file: "resource://gre/modules/DownloadLastDir.jsm" line: 176}]' when calling method: [nsIContentPrefCallback2::handleCompletion]"  nsresult: "0x80570021 (NS_ERROR_XPC_JAVASCRIPT_ERROR_WITH_DETAILS)"  location: "JS frame :: resource://gre/modules/ContentPrefService2.jsm :: safeCallback :: line 852"  data: yes]

I can't figure out the problem here, it's like Firefox and the Apple server are not communicating correctly.

(2) Shockwave for Director

I haven't tested this one; this is a plugin that I disabled long ago and have never had to re-enable.

more options

hmmm think your onto something must be some kind of Mozilla apple thing

Would prefer a just delete button for addons I no longer use but for now I like to keep them up to date just so there are no vulnerabilities even if I no longer use them

more options

I just went to http://www.apple.com/quicktime/download/ I got the download without any problem.

QuickTime 7.7.5 for Windows XP, Windows Vista or Windows 7

http://support.apple.com/downloads/#quicktime Previous Versions of QuickTime for Mac and Windows

more options

Start Firefox in Safe Mode {web link} While you are in safe mode; Press the Alt or F10 key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.