Търсене в помощните статии

Избягвайте измамите при поддръжката. Никога няма да ви помолим да се обадите или изпратите SMS на телефонен номер или да споделите лична информация. Моля, докладвайте подозрителна активност на "Докладване за злоупотреба".

Learn More

Firefox interrupting my use of my online Bank Accounts and investment information - very important to solve!

  • 7 отговора
  • 2 имат този проблем
  • 54 изгледи
  • Последен отговор от stur8445

more options

I'm having a problem using my bank website with Firefox - I get a message when I move from one page to another, and that message closes the bank website - Here is the message: "Bad Request Your browser sent a request that this server could not understand. Size of a request header field exceeds server limit." It is very important to me to be able to view my accounts and investments daily - please help me solve this!

I'm having a problem using my bank website with Firefox - I get a message when I move from one page to another, and that message closes the bank website - Here is the message: "Bad Request Your browser sent a request that this server could not understand. Size of a request header field exceeds server limit." It is very important to me to be able to view my accounts and investments daily - please help me solve this!

Всички отговори (7)

more options

The Bank site that is having the problem is the "Royal Bank" in Canada (Canada's largest Bank)

more options

This issue can be caused by corrupted cookies or blocked cookies.

  • check the permissions for the domain in the currently selected tab in "Tools -> Page Info -> Permissions"

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

If clearing cookies doesn't help, it is possible that the cookies.sqlite file in the Firefox profile folder that stores the cookies got corrupted.

  • rename/remove cookies.sqlite (cookies.sqlite.old) and when present delete cookies.sqlite-shm and cookies.sqlite-wal in the Firefox profile folder with Firefox closed in case cookies.sqlite got corrupted.

You can use the button on the "Help -> More Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page (Root directory).

more options

Thank You for your advice - what I did was my usual monthly Cache emptying and Backup a few days early, and it seems to have worked - The Bank site is now working 100%

more options

Correction - It worked properly 100% for most of today and is now doing it again with the "Bad Request" message....

more options

Try clearing the cookies for the website right when you get the message -- click the lock icon at the left end of the address bar. After a moment, a "Clear Cookies and Site Data" button should appear at the bottom. Go ahead and click that. Firefox will ask you to confirm; go ahead and confirm.

Then try reloading the page and signing in again. Does that help?

more options

Did you once again try to clear the cookies ? Do you have extensions that deal with cookies as it is not normal that cookies get corrupted that often ?

more options

Thank you both for your suggestion to clear the cookies - I have now done that and the Royal Bank site appears to be working properly - If you don't get a message from me again, that will prove that your advice worked, as I suspect.