Update to Thunderbird 91.5 causing problems

I was running 91.4, automatic update told me it failed and I should download and install 91.5 manually. So I did. 91.5 became a new install and didn't pick up any data &a… (прочетете още)

I was running 91.4, automatic update told me it failed and I should download and install 91.5 manually. So I did. 91.5 became a new install and didn't pick up any data & settings from 91.4, which was still there. I uninstalled 91.5 and it deleted all my 91.4 data & settings, so 91.4 was now a new installation. I uninstalled 91.4, installed 91.5 and restored an old profile (yes I should backup profiles more often!) The big legacy is that I can't click on a file in File Explorer and share it by email. 'No associated program' is the message. (Thunderbird is my default email client). I read that File Explorer can only do this operation with 32 bit apps. Outlook users are being advised to downgrade their 64 bit app back to 32. Certainly I have a 91.5 64bit install (I don't recall what 91.4 was). Can I downgrade? Is 91.5 available in 32 bit?

Зададен от david564преди 1 ден

Последен отговор от david564преди 2 часа

SMTP Timeout error

Hello thunderbird support, please help out: I keep getting this error 'Sending of the message failed. The message could not be sent because the connection to Outgoing ser… (прочетете още)

Hello thunderbird support, please help out: I keep getting this error 'Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) smtp.office365.com timed out. Try again.'

This problem started happening after an update to thunderbird, though this might be coincidental. When I send an email right away it always sends successfully without any issues. I only get the error popup when sending emails that are in the outbox 'send unsent messages' or when I schedule emails using send later.

Here is a list of things that I've tried. I'm using thunderbird on Windows. Email is setup as POP. -I've tried using Windows safe mode, problem still exists -Thunderbird troubleshoot mode, problem still exists -Disabling antivirus, problem still exists (uninstalled the whole antivirus, problem still exists) -Allowed thunderbird in windows firewall, problem still exists -Disabling Windows firewall, problem still exists -Creating a fresh new thunderbird profile under profile manager, problem still exists -Changed from wired to wireless internet, problem still exists -Whether I'm sending fewer emails or many emails, problem still exists -Tried clearing thunderbird: internet cache and cookies using CCleaner, problem still exists -Tried changing all the smtp settings to wrong and then changing them back again, problem still exists -Tried increasing the timeout time mailnews.tcptimeout in Config Editor to 500, and 2000, problem still exists -Tried changing the Connection Settings > Proxy - the 4 different options, makes no difference -Changing the windows clock to a week backwards in time and changing back to correct time

Extra notes: -Creating a new windows local account in Windows on same computer - works no problem! -Using other computers on the same network - works no problem!


I'm totally at my wits end. The username, password, smtp settings, internet connection & settings, computer are all fine. I'll repeat once again the issue, when I send emails immediately it is totally fine every time. When I schedule emails or send from outbox (even a minute later), it comes back with error messages. What is the difference between outbox emails and sending-in-real-time emails that causes this SMTP time out error?

Зададен от mozillabirdпреди 6 часа

Thunderbird profile does not have a Mailboxes folder in Local Folders nor any individual mailboxes

Obviously made an unidentified mistake while backing up my Thunderbird profile: when re-starting Thunderbird after the backup, it installed again and created a new profil… (прочетете още)

Obviously made an unidentified mistake while backing up my Thunderbird profile: when re-starting Thunderbird after the backup, it installed again and created a new profile. However, this new profile lets me download and upload new messages but does not include a "Mailboxes " folder in "Local Folders". The individual mailboxes and the "Mailboxes" folder still exist in the old profile. I need to recover these into the new profile without loosing the messages I received since the mishap.

I am old and not very savvy about computers and am afraid to screw things up further if I do anything haphazardly.

I see several possible solutions like 1) forcing the use of the old profile (how exactly? would I lose the new messages?), 2) copying the old "Mailboxes" folder and putting it in the new profile, (how exactly and where?), 3) same thing but with the whole old "Local Folders" file and 4) also, there might be better ways than these to handle my problem (how?).

But I am worried that if I try these things willy-nilly, I'll screw things up further or loose the messages I received since the mishap or trigger other bad consequences.

Please help. Thanks

Jean L. Loyer

Зададен от loyer@redshift.comпреди 1 седмица

Последен отговор от loyer@redshift.comпреди 6 часа

Switched to new inbox?

I don't know what happened. I was looking at all the settings, to see why messages I deleted from the server (from my phone) were still coming to Thunderbird. (OK, so tha… (прочетете още)

I don't know what happened. I was looking at all the settings, to see why messages I deleted from the server (from my phone) were still coming to Thunderbird. (OK, so that's a different problem). I must have changed something, and now my emails stopped coming into my Local Folders - Inbox. They are now coming into a new Inbox which appears directly under the account, pop.verizon.net.

To see what was happening, I went into Server Settings - Message Storage - Advanced then I try to change it to Inbox for Local Folders, but it asks me ominously if I want to "Defer Account?" so I'm afraid to say yes.

How do I get everything back in the Local Folders?

Thank you for any insight!

Зададен от barbarajaffeпреди 8 часа

Thunderbird V91.5 (32 bit) on a windows10 desktop. Windows10 is at 21H1

I have had TBird for over 20 years and it has been mostly trouble free. My T/B supports five email accounts with the same ISP (Bigpond.com). They are all configured for P… (прочетете още)

I have had TBird for over 20 years and it has been mostly trouble free. My T/B supports five email accounts with the same ISP (Bigpond.com). They are all configured for POP operation and have the same server settings. Since Wednesday, one of the email accounts will not send, but returns this error.

Sending of message failed. The message could not be sent using Outgoing server (SMTP) smtp.telstra.com for an unknown reason. Please verify that your Outgoing server (SMTP) settings are correct and try again.

The smtp settings are the same as the other four working accounts. I can even use one of the other smtp account setting and I still get the same message. I have tried the alternative smtp ports (465 instead of 587) but it doesn't help.

I have many emails in this account and I would not like to lose them. So if there is a way that I can save all of the account folders off line , delete the account and then set it up again it might help. Any suggestions welcome !

Зададен от oldmatetooпреди 3 дена

Последен отговор от oldmatetooпреди 10 часа

Thuderbird keeps asking for password when sending email

I have Authentication enabled on my outgoing smtp server set to "Normal password". When i send a email it keeps asking for the password and i enter the password but it … (прочетете още)

I have Authentication enabled on my outgoing smtp server set to "Normal password". When i send a email it keeps asking for the password and i enter the password but it does not accept. How could i fix this? I deleted the outgoing smtp connection and setup again but have the same issue.

Зададен от charlesjewellпреди 11 часа

Add Security Exception window keeps popping up when I try to download emails.

I am using Thunderbird as my email account. When I try to download emails the "Add Security Exception window pops up This window has the correct Certificate and if I clic… (прочетете още)

I am using Thunderbird as my email account. When I try to download emails the "Add Security Exception window pops up This window has the correct Certificate and if I click "Get Certificate" and then "Confirm Security Exceptions" nothing happens. If I restart the computer I still don't get access to my incoming mail. Thunderbird has worked fine for years without a problem. I have also downloaded the "Upgrade " but still no result. Also reported the problem to my internet provider but they were unable tyo help and advised me to contact Mozilla. I only have a basic knowledge of computers so grateful for any help.

Зададен от pottycoopпреди 11 часа

Cannot open PDF attachments inside TB

Current version: 78.14.0 (64-bit), Ubuntu 20.04 I recently migrated from Windows 7 to Ubuntu 20.04. Having successfully imported my profiles from the old install in Win7 … (прочетете още)

Current version: 78.14.0 (64-bit), Ubuntu 20.04 I recently migrated from Windows 7 to Ubuntu 20.04. Having successfully imported my profiles from the old install in Win7 to the new installation in Ubuntu, I find myself suddenly unable to open PDF attachments on TB, instead asking me which app do I want to open then with.

Зададен от nunovski2001преди 12 часа

Thunderbird sends message without entering password

If I compose a message, click "Send" then decide I don't want to send the message and click "Cancel" at the password prompt; the message is sent anyway. This began happen… (прочетете още)

If I compose a message, click "Send" then decide I don't want to send the message and click "Cancel" at the password prompt; the message is sent anyway. This began happening about 6 weeks ago, I have tried everything I can think of; I can't think of anything I changed that would cause the problem. I've searched Thunderbird support and found nothing on the issue.

It is an issue because if someone else also uses your computer, they could send "Draft" messages without a password simply by clicking "Cancel" when prompted for a password. Generally nobody else uses my computer so that's not a problem for me; but on occasion I don't notice which account I'm in and will compose a message from one of my secondary accounts. In the past when this happened; there was no problem because I could hit cancel at the password prompt and the message would not send; but if I do that now, the message will send even though I canceled.

DFMM

Зададен от unimp2преди 1 седмица

Последен отговор от unimp2преди 12 часа

Suggestion: read messages on Windows wakeup from sleep

I understand that there are few Thunderbird developers, and I appreciate what you do. My suggestion is to add a handler for the Windows system wakeup from sleep message t… (прочетете още)

I understand that there are few Thunderbird developers, and I appreciate what you do.

My suggestion is to add a handler for the Windows system wakeup from sleep message that would read messages (refresh inbox) when waking from sleep.

This would ensure that messages are read when waking up from sleep. Currently, it is necessary to click Get Messages as a manual separate step after waking a computer from sleep.

I would do it myself if I knew how to build Thunderbird and how to search and edit its source code, but unfortunately I do not have knowledge of these matters myself, nor the time to learn them.

Please.

Зададен от David Spectorпреди 2 дена

Последен отговор от David Spectorпреди 12 часа

Setting a primary "TO" address for a contact with multiple addresses doesn't work

Before anyone mistakes this problem as a "default FROM" issue, it's not. Please read I have contacts with multiple eMail addresses. No matter how I order those addresses … (прочетете още)

Before anyone mistakes this problem as a "default FROM" issue, it's not. Please read

I have contacts with multiple eMail addresses. No matter how I order those addresses in the contact's Addressbook record, when I create an outgoing eMail and start to type in an address for any of those contacts, once I enter enough letters to have TBird narrow the display down to that one contact, the eMail addresses are presented to me in alphabetical order even if I have manually ordered those eMail addresses in that contact's record non-alphabetically. Even if I "star" the first address (to make it the primary), the eMail choices in the outgoing eMail are always displayed alphabetically.

As an example:

John Smith's contact record shows three eMail addresses: ccc@gmail.com bbb@yahoo.com aaa@mac.com

When I create an outgoing eMail to John Smith (let's say he's the only "john") and either type "john" or "ccc", the suggested eMail addresses always appear as: aaa@mac.com bbb@yahoo.com ccc@gmail.com ...with the first address highlighted even if John's primary address is "ccc@gmail.com".

Suggestions welcomed. Thanks.

Зададен от rumplestiltskinпреди 18 часа

Последен отговор от rumplestiltskinпреди 13 часа

thunderbitd slow message loading

Hi, when browsing through messages in a TB folder it shoes the message content immediately when selected by mouse, but when I use up or down key there is a long delay bef… (прочетете още)

Hi, when browsing through messages in a TB folder it shoes the message content immediately when selected by mouse, but when I use up or down key there is a long delay before the message is loaded. It makes it unusable when searching for something and very annoying in general. It looks like a bug because the cpu use is 0, so it certainly just waits for no reason, but in case it is a "feature" I want to know how to remove that delay.

Зададен от pracanskyпреди 22 часа

Последен отговор от pracanskyпреди 13 часа

email especially sending

Hi I am having intermittent email problems especially sending. It gives me a timed out message. It will often do it 5 times, and then send as normal. Then it might work p… (прочетете още)

Hi I am having intermittent email problems especially sending. It gives me a timed out message. It will often do it 5 times, and then send as normal. Then it might work perfectly the next 3 times. But then it starts timing out again.

Its been going on for weeks.

Same server, same settings, same programs, nothing different that I did.

I don't use any firewall except what is built into windows 10 and I have never actually seen it.  

Please explain like I am a 5 year old. I write stories and take pictures and do that reasonably well.

 I am a mechanic so I can swap the power supply fan in a desktop pc in minutes flat.

Software type problems though? Please speak very slow and very clearly.

thanks scott

Зададен от scottgпреди 14 часа

Последен отговор от scottgпреди 14 часа

gmail suddenly stopped working on december 8th 2021

One of my gmail accounts stopped receiving messages on December 8th 2021. I have other gmail accounts still working and my @hotmail and @live accounts work fine. I haven'… (прочетете още)

One of my gmail accounts stopped receiving messages on December 8th 2021. I have other gmail accounts still working and my @hotmail and @live accounts work fine. I haven't changed anything. the same account works fine on my cell phone and I can access it fine in a browser, so why doesn't this account work in thunderbird? TIA

Зададен от toysmostпреди 15 часа

This morning I had 5 new messages in my inbox but when I clicked to open one I just got a blank page-How do I get to read these messages?

This morning I had 5 new email messages in my inbox but when I clicked to open them all I got was a blank page. How do I access these messages? I shut the computer off a… (прочетете още)

This morning I had 5 new email messages in my inbox but when I clicked to open them all I got was a blank page. How do I access these messages? I shut the computer off and came back and signed it at 10:00 and there were 2 new messages from store ads and I could open both of them and see the message. I tried the first ones again and still a blank page. What do I do a couple of them are very important. Linda

Зададен от Lindaпреди 18 часа

News Server has stopped working as for password due to fail to login

For reasons unknown without me actively doing anything the connection to my news server news.plus.net has stopped working. A pop up box appears saying "Login failed to se… (прочетете още)

For reasons unknown without me actively doing anything the connection to my news server news.plus.net has stopped working. A pop up box appears saying "Login failed to server news.plus.net with username idm failed. There are three options retry; Enter New Password; cancel; If I enter a new password with my username and password it reappears several seconds later with the same message. however my user name I gave is not idm not sure where to go now. Thunderbird 91.5.0 (32-bit) on a w10 machine.

Зададен от Ian Macпреди 23 часа

Extraneous gmail folders in Thunderbird

I have been having difficulties with Thunderbird account definitions for 6 months. I didn't recognize it as a definitions problem because I hadn't made any Thunderbird ch… (прочетете още)

I have been having difficulties with Thunderbird account definitions for 6 months. I didn't recognize it as a definitions problem because I hadn't made any Thunderbird changes. I finally have all but 1 of my 5 email accounts working... but, my now-working Gmail account has a lot of extraneous folders (like multiple trash bins, etc; see attached).

Gmail shows 2 lists of incoming email: "Inbox" and "All mail". The "Inbox" folder is incomplete, most recent email shown is from last August; the "All Mail" folder appears to contain a complete list of emails for the Gmail account.

Can I get rid of all the extraneous folders? How?

Зададен от car-nutsпреди 1 ден

Последен отговор от car-nutsпреди 1 ден

Thunderbird Mail running in Ubuntu 21.10 freezes

Thunderbird freezes and cant be used until I reboot the computer. The app has 2, sometimes 3 or more red dots bedside it indicating that something is open but it is froz… (прочетете още)

Thunderbird freezes and cant be used until I reboot the computer. The app has 2, sometimes 3 or more red dots bedside it indicating that something is open but it is frozen How can I kill the app without having to restart the computer

Зададен от Pi Piperпреди 1 ден

Thunderbird

I need to know if Thunderbird is an actual email service or does it access email that I already have? I guess the easy way to understand the ? is, do you get an email add… (прочетете още)

I need to know if Thunderbird is an actual email service or does it access email that I already have? I guess the easy way to understand the ? is, do you get an email address that ends in thunderbird.com (or.org)? Also, does thunderbird give or sell email addresses to advertisers?

Зададен от lhmackieпреди 1 ден

Последен отговор от lhmackieпреди 1 ден