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Mozilla Account Sign-In Failing with HTTP 429

Firefox Sign in failure
jbr replied 2 hours ago
jason.soar
jason.soar

Hello,

We are experiencing an issue signing into Mozilla accounts. When attempting to sign in, we receive the following message:

“You’ve tried too many times. Please try again later.”

I have reproduced the issue using multiple users, Mozilla accounts, multiple computers, and at least three different networks, with the same result each time.

While troubleshooting through Firefox Developer Tools, I found that the POST request to api.accounts.firefox.com/status is returning HTTP 429 (Too Many Requests).

This does not appear to be isolated to a specific account, computer, or network. Can you please confirm whether there is a known issue with Mozilla Accounts or whether these requests are being blocked/rate-limited by Mozilla’s authentication service?

Thank you.

Hello, We are experiencing an issue signing into Mozilla accounts. When attempting to sign in, we receive the following message: “You’ve tried too many times. Please try again later.” I have reproduced the issue using multiple users, Mozilla accounts, multiple computers, and at least three different networks, with the same result each time. While troubleshooting through Firefox Developer Tools, I found that the POST request to api.accounts.firefox.com/status is returning HTTP 429 (Too Many Requests). This does not appear to be isolated to a specific account, computer, or network. Can you please confirm whether there is a known issue with Mozilla Accounts or whether these requests are being blocked/rate-limited by Mozilla’s authentication service? Thank you.

All Replies (2)

Denys
Denys
  • Moderator
  • Ən çox kömək edən 10 nəfər

Hi,

Looks like you're dealing with a Mozilla account issue. We have direct one-to-one support for Mozilla accounts (which is different from a peer-to-peer support forum like this one).

Please submit a new ticket from this page so our support agent can assist you further.

jbr
jbr
  • Ən çox kömək edən 10 nəfər

Yes, you might have gotten into some suspicious traffic — try again now if that limit cleared already for you, thanks!

Sual ver

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