Firefox Community Forum

Yesterday when I used the Firefox VPN I could select United Kingdom, but today it does not appear in the list of countries available. I need the United Kingdom to access a streaming service.

When I open my Earthlink email in Firefox there is a box at the top that says "Enhanced by Google" and the screen won't scroll. I talked to Earthlink support and they said it's a Firefox problem

My Earthlink email will not scroll. I have tried talking to Earthlink, but they say it is probably a browser problem. Here is my conversation with them, so that I don't have to re-type everything.

Hello there! Welcome to EarthLink, I'm Ether, your virtual assistant, how can I help you today? Tue 12:23 PM Existing Customer Tue 12:23 PM To help verify your account, I’ll need to send a one-time code to a phone number or email associated with your EarthLink account. Please enter your phone number or email address. Tue 12:23 PM I have gone through this 3 times with support, and every time, when you tell me to logoff and log back on, it also closes the chat, so I keep having to start over. Can I speak to an actual person? Tue 12:26 PM It looks like you didn't provide a phone number or email address. Without those we won't be able to verify your account. If you'd like to try entering a phone or email to search for your account, do so now. Otherwise, you can select skip verification. Tue 12:26 PM Resume Verification Tue 12:26 PM To help verify your account, I’ll need to send a one-time code to a phone number or email associated with your EarthLink account. Please enter your phone number or email address. Tue 12:26 PM [redacted] @mindspring.com Tue 12:26 PM A six digit code has been sent to your email address ****@mindspring.com. Please enter the code once you have received it. Tue 12:27 PM 305394 Tue 12:27 PM Thank you for confirming your EarthLink account! How can we help you today? Tue 12:27 PM I have told you 4 times now. My Earthlink email will not scroll. Every time you tell me to logoff and log back on, it closes the Chat function, and I have to start all over. May I speak to an actual person? Tue 12:29 PM I’m sorry you’ve had to repeat yourself—that’s definitely not ideal. I understand your EarthLink email won’t scroll, and logging off/on keeps ending the chat.

Let’s try to fix this without logging you out:

1) Are you unable to scroll in your inbox list, in an individual email, or both? 2) Does the scroll bar appear at all, or is it there but just not moving?

If you’d rather not troubleshoot further, I can connect you with a live agent. Just let me know if you want to continue here or go straight to an agent. A live agent will be connected shortly. As a reminder, please do not send any confidential information in this chat. Tue 12:29 PM Live agent Tue 12:30 PM Hi! Thanks for contacting EarthLink, you’re chatting with Thola. I see your account was pre-verified and you're contacting us about your email account. if you could kindly confirm mobile number to further assist you. Tue 12:32 PM My Earthlink email will not scroll. Every time I am told to logoff and log back in, it also closes the Chat function. My email is [redacted] @mindspring.com. Not sending a phone number. Tue 12:34 PM I do apologize for this. Please stay connected while I connect you with our email support team. Tue 12:34 PM Would you please read what I have already said to CHAT before you ask me to do anything? Is anybody there? Tue 12:46 PM I do apologize for this. Please stay connected while I connect you with our email support team.

I tried working with Earthlink support, but cannot get my mouse to work correctly in their webmail. This problem just started a couple weeks ago, and today it will not scroll at all. I opened the webmail in Edge and got it to work. There is a glitch somewhere.

Monday 8/31/2026 I could scroll in earthlink webmail. Today 9/1/2026 I cannot scroll. I did browser update and no change. https://webmail1.earthlink.net

Also, I get stuck on some sites or error yet I worked day before or earlier in day and then again worked later by even 1-5 minutes.

When switching to reading mode, lines shift. This also prevents copying text (same problem). https://amdm.ru/akkordi/korol_i_shut/10775/pyanka/

I had problem with a certain website, did trouble shooting mode and refreshed FireFox. Website works now but I keep seeing this when FIreFox starts. I set FireFox starts with default Firefox Home. Any suggestion how to correct this nuisance?

I want to sign in firefox but when i go to sign in the firefox don't allow to sign-in and says create new profile for this. I want to sign-in to firefox without creating new profile.

i have been using this site since more than 15 yeas and since last 4-5 days it is not opening... https://www.watch-movies.com.pk/ it opens one or two times after several tries...please help as to what settings should i keep...

thanking you

junaid

the build in VPN is not working anymore: the messages we get are often like "no internet connection". i did use it now for some weeks, but after the last update it stopped working now for some days.

When i try to access to the net with firefox and the VPN is actived, i can't. it's searching but never finding. If i desactivated the VPN, it's work. The problem is here just since a few days. Before it was working

No web pages are loading when the built in Firefox vpn is on. Worked fine a few days ago and I haven’t changed any settings, still have GB allowance. Just seems to have stopped working. Web pages load fine with it off. Changed browsers and still nothing. On windows 11. Cheers

Since the last update (I know that Firefox DE is a beta/semi-nightly release, I just want to know if this is my mistake or a bug), only my first firefox window has address bar, all the other windows don't. And when tabs are vertical, the rest of the windows don't even have a title bar. (This behavior doesn't apply to newly created windows) Also, non-primary windows also lose the capacity to resize the vertical tab bar. ¿Did I do something wrong or is this a bug?

I have started receiving a secure connection failed error message for a portal log-in website that worked fine for the past 6-7 months (see attached document). Other people in my group use Firefox and Bitdefender to access the portal and none of them are having this issue.

I originally believed the problem to be my anti-virus (Bitdefender) and worked with them to resolve the problems. After trying various solutions including clearing my cache, using private mode and turning off different components of their software, Bitdefender believes the problem is with my browser setting and not their software. I also tried accessing the portal using Chrome in both regular and incognito modes and cannot access the site which would seem to rule out the problem being a Firefox browser problem but contacting Firefox support seems to be the next logical step.

I have been to the Firefox FAQ and saw similar problems with potential solutions - DNS over HTTPS, TLSKEYLOGGING issues, add-on exceptions - none of which worked. I have the most recent version of Firefox and am running Windows 11 home version.

Sometimes if I hit refresh after receiving the error message, the browser will try to connect and I will get a server time out message. If I keep hitting "try again", sometimes the portal log-in screen will appear and allow me to log-in. The key word is "sometimes" since often I just keep getting the server time out message.

Any ideas for me to try from this forum?

This issue only pertains to the Chinese language and is not a website problem. In the startup settings, when the option to open previous windows and tabs is enabled, after keeping several web pages and re-entering the browser, Firefox will attempt to open the previous tabs. However, if a new tab is selected at this time, the search bar should normally display 'Use Baidu to search, or enter a URL,' but in reality, the characters for 'Baidu' appear as garbled text. This bug consistently occurs in this version. This issue only appeared after I automatically updated Firefox a few days ago; I have never encountered this problem before. May I ask everyone, how should this problem be resolved?

when I went to turn on Firefox this evening, the icon was gone and there was no access to Firefox. The only way I could access the internet was through Safari, which I otherwise never use. This happened 2 or 3 weeks ago but, that time, I was able to find the icon. This time that is not the case.