Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

New email from Mozilla "You've been hacked". Is it genuine

  • 4 cavab
  • 3 have this problem
  • 8 views
  • Last reply by Linux3

more options

Just received an email purported to come from Mozilla, just want to try and confirm it is genuine before proceeding

Just received an email purported to come from Mozilla, just want to try and confirm it is genuine before proceeding

Chosen solution

Hi

Was this an email from Mozilla@e.mozilla.org?

If so, that is some perfectly safe marketing material from Mozilla about a new service to help you keep your data safe.

Read this answer in context 👍 0

All Replies (4)

more options

Seçilmiş Həll

Hi

Was this an email from Mozilla@e.mozilla.org?

If so, that is some perfectly safe marketing material from Mozilla about a new service to help you keep your data safe.

more options

I have this problem too but the email was from Firefox on 1 October with the header "You've been hacked?". I haven't opened the email and am very wary as I expected the email to show the sender Mozilla Firefox. Can anyone advise please?

Linuss

more options

The email was a newsletter about https://blog.mozilla.org/firefox/firefox-monitor-take-control-of-your-data/

The mozilla @ e.mozilla.org is used for newsletters from Mozilla as you may have signed up for it at some point. Mozilla is the company that makes Firefox.

Mozilla is aware the email subject was a poor choice of words.

more options

Hi James, just wanted to thank you for your very quick response. Now I can open the email with no worries. Your reply was very informative and put me at ease. Once again many thanks.