can't select"clear recent history" under "Tools because in grey
I'm told this is a "cache" problem. It's preventing me from signing into my Web site Editing site.
All Replies (2)
-> Start Firefox in Safe Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes)
Don't make any changes on the Safe mode start window.
https://support.mozilla.com/kb/Safe+Mode
-> click the Firefox button, go to History menu and click Clear Recent History... -> Time range to clear: select "EVERYTHING" -> click Details (small arrow) button -> place Checkmarks on Cookies, Cache -> click Clear Now
-> Update ALL your Firefox Plug-ins https://www.mozilla.com/en-US/plugincheck/
-> Search for faulty extensions
https://support.mozilla.com/kb/Troubleshooting+extensions+and+themes
-> Also check for "Corrupt extension files"
http://kb.mozillazine.org/Unable_to_install_themes_or_extensions
Check and tell if its working.
Modified
Make sure that you do not run Firefox in permanent Private Browsing mode.
- https://support.mozilla.com/kb/Private+Browsing
- You enter Private Browsing mode if you select: Firefox > Preferences > Privacy > History: Firefox will: "Never Remember History"
- To see all History and Cookie settings, choose: Firefox > Preferences > Privacy, choose the setting Firefox will: Use custom settings for history
- Deselect: [ ] "Permanent Private Browsing mode"