Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Loaded firefox 3.6.14 and now cannot access internet. Restored computer to previous version now works. Tried 3.6.14 again and same problem, any ideas?

  • 4 ردود
  • 39 have this problem
  • 90 views
  • آخر ردّ كتبه voyager

Using windows 7. As soon as firefox is updated I cannot acces the Internet. Tried Internet Explorer works ok. I have restored computer to previous firefox and it works fine. Tried updating again and the same problem cannot access internet.

Using windows 7. As soon as firefox is updated I cannot acces the Internet. Tried Internet Explorer works ok. I have restored computer to previous firefox and it works fine. Tried updating again and the same problem cannot access internet.

الحل المُختار

This is normally caused by a firewall blocking the new version of Firefox. For details see https://support.mozilla.com/kb/Cannot+connect+after+upgrading+Firefox

Read this answer in context 👍 1

All Replies (4)

الحل المُختار

This is normally caused by a firewall blocking the new version of Firefox. For details see https://support.mozilla.com/kb/Cannot+connect+after+upgrading+Firefox

Thanks for the info TonyE that did the trick :)

You're welcome

Installing a second time worked for me.

Modified by voyager