Firefox both persistiently crashing and signing me out of everything
Hi, so since around update 153.0 i've had this persistient issue of whenever I am forced to re-open firefox (whether by an update, a restart on my computer or a crash) it begins to persistiently quit responding and will never work until i close it. After a LONG while of just trying to open it again, it begins to run, but it also signs me out of a good handful of things, so I end up spending 20+ minutes signing in on everything (considering 2fa on some of those things). This used to just happen with the big number updates, but tonight my computer had to restart and I experienced the same thing happening with firefox just loading and loading. I tried letting it sit and of course it did nothing, I attempted to use troubleshoot mode and there was virtually no difference (it was still frozen until i closed it). The only things I haven't done are the nuclear options of refreshing or reinstalling firefox (mainly because I have a lot of extension settings I would rather not lose because I don't remember all of it). I am writing this on a mobile tablet right now because my computer is still experiencing this persistiently, no matter what i do now, and it's becoming annoying because of the fact that i do have to sign into everything EVERY TIME now it seems. Extra information about my settings to answer some of the "do you have (this setting) on?" or other functional questions: -I keep cookies on and stored on the device -I have hardware accelleration off -I had several extensions on including ublock origin, but again, troubleshoot mode (which disables all extensions temporarily) had the exact same result of firefox hanging. Disabling certain extensions manually also didn't work. -i can't provide exact technical info on my pc since im not on it rn nor really want to deal with fighting it any longer tonight to write this but my computer is on the lower-end, but can still run and does run things like discord/steam fine; firefox started persistiently freezing after a fresh restart of my computer, and I didn't open anything outside of firefox and related firefox modes (ie private browsing) attempting to troubleshoot today. -last time i signed back in before it kept crashing constantly was 4 days ago I really hope this explains my issue well enough and I hope someone can give some advice on my next step forward. I'm becoming a little desparate for answers since i don't know how long this goose chase of constantly re-logging into everything the services i'm logging back into will tolerate, as one of my emails is now blocking my main 2fa method for some reason, so I'm a little worried.
Modified by hellothere3483
All Replies (4)
Have you tried a new and temporary Profile or used [about:profiles] etc.
This way you would not be deleting any cookies etc.
There is the built in 'troubleshooting mode' which may also help.
Given your 'keep' of cookies, have you checked a) the memory use, and by the way if you have any fault memory that will exacerbate any crashing issues and have you checked the CPU usage all to check for overload type issues.
There is the built in 'troubleshooting mode' which may also help.
I have already tried troubleshooting mode to the same result as before, as said above. I haven't tried profiles yet, and may try that, but i'm having trouble even accessing firefox, as it gives me ~ 10 seconds of usage before it starts freezing to the point of unuse, and i'm unsure of how to open up a new profile outside of opening firefox.
Given your 'keep' of cookies, have you checked a) the memory use, and by the way if you have any fault memory that will exacerbate any crashing issues and have you checked the CPU usage all to check for overload type issues.
Sometimes my pc has cpu and ram issues due to being lower-end, and I have tried looking in both about:processes and the task manager on my pc, but neither seem out of the ordinary for firefox in particular.
If you want to avoid any destructive operations on your profile, and also try out a fresh isolated testing profile on the side, and also a different major version branch, I'd recommend downloading the separate Firefox Nightly nightly.mozilla.org that you can try running on the side, to see how that works with clean slate on your system.
update: attempted the new profile method stated above as i havent made a profile before and i can confirm it isn't as bad now, It still freezes for a second on occaision but it does recover itself (and since my pc is low-end it's not unexpected to have a hiccup), same with when repeating something that triggered the infinite looping response in the first place. I also cleared my temporary cached pages (honestly something i should've tried from the start as well), so that may have contributed a bit. since the issue initially showed itself with big number updates in particular (namely the consistient signing out for me) I don't know if that has persisted and hence won't say anything is the answer yet, but thank you regardless.
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