Join the AMA (Ask Me Anything) with Firefox leadership team to talk about Firefox priorities in 2024. Mark your calendar! Thursday, June 13, 17:00 - 19:00 UTC.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

passwords

  • 12 ردًا
  • 0 have this problem
  • 61 views
  • آخر ردّ كتبه Ron Hamelin

more options

firefox has stopped remembering my saved passwords

firefox has stopped remembering my saved passwords

All Replies (12)

more options

Hey ronlhamelin, to narrow down and anaylsize your problem please follow these steps:

- Are you using the latest Firefox version? - Are you logged in with your Firefox account? - What plugins are you using?


Best regards Erik

Modified by Erik L.

more options

yes it is up to date. yes I am logged in. here is list of plugins. ad blocker, avast online, ghostery, mcafee, privacy badger, video download helper. All of these are not new to me. Everything was working fine till 3 days ago.

more options

Thank you, did you install a software update or a new plugin 3 days ago?

If not, try to deactivate all plugins.

Are the old passwords no longer displayed or are no new passwords stored?

Have you ever tried to log in on your cell phone and see if the passwords are displayed?

more options

Can you clarify whether this is about logins/passwords stored in the Password Manager (about:logins) or about a website remembering you (i.e keep you logged in) ?

more options

No new software. Will try deactivating plugins. No old password and any I add will not be save on restart. After restart no passwords in file.

more options

Can you use "Create New Login" or does that fail as well ?

You can try to rename/move logins.json (saved usernames/passwords) and key4.db (encryption key) in the Firefox profile folder and let Firefox create new files.

more options

I am reading / hearing bad thing about your password manager this maybe the problem, I am going to remove same and see if things improve

more options

to clarify when I go to a website I login and ask to save password, yes please. but after shutting down computer and later opening new session there are no saved password.

more options

I am still wait for support with my password problem

more options

if I uninstall and install again will I lose my bookmark sites?

more options

Did you try to rename both logins.json and key4.db in the Firefox profile folder ?

You can check the owner and the permissions of the files in the profile folder, especially logins.json and key4.db in case logins.json isn't updated when you create a new login.

You can use the button on the "Help -> More Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page (Root directory).

more options

when I open the profile folder, sorry but I do not what I am look at or what to change. This has gone on for a long time now. Is there a tech who can go remote on my computer and tell me what is up?