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Used Firefox for years, suddenly it does not work, and new version will not install

  • 8 ردود
  • 0 have this problem
  • 12 views
  • آخر ردّ كتبه bob-hudson

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Firefox stopped openng, tried to reinstall, no response (see the screenshot) I also use Tor Browser (never any problems) and Chrome (when absolutely necessary, like when Firefox failed to connect to an external email server and for sending queries like this one because Firefox does not work and will not reinstall. )

Firefox stopped openng, tried to reinstall, no response (see the screenshot) I also use Tor Browser (never any problems) and Chrome (when absolutely necessary, like when Firefox failed to connect to an external email server and for sending queries like this one because Firefox does not work and will not reinstall. )
Attached screenshots

الحل المُختار

OK, I downloaded the runtime library from Microsoft that a search query told me was commonly missing, then reinstalled Firefox via C-Net (although it is apparently an old version and i now need to find my old bookmerks somehow) and it works. Whoopee! Thank you for all the help and encouragement, and i hereby nominate myself a computer genuis, Grade Z.

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All Replies (8)

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Thank you, i put the OS in the original post but it does not seem to have survived. Windows 10 Pro x 64, Version 22H2 (standard auto update from Windows)

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What security software are you running? Where are you getting Firefox from? Can you see if Firefox works normally in Window Sandbox. https://www.howtogeek.com/399290/how-to-use-windows-10s-new-sandbox-to-safely-test-apps/

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Got firefox from https://www.mozilla.org/en-GB/firefox/download/thanks/ Security system = Malwarebytes (have used it for years with no problems, including with Firefox) Will try to use sandbox, with the disclaimer that I am basically a very basic click-the-button computer user, but happy to try.

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You should disable Malwarebytes, reboot the computer and try again. Just because you've been using something for years, doesn't mean that it won't break one day.  ;-)

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Treied to download Firefox from C-net, on trying to install, it said there was a dll file missing (see image)- but no hint given as how to solve the problem. ????????????????

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الحل المُختار

OK, I downloaded the runtime library from Microsoft that a search query told me was commonly missing, then reinstalled Firefox via C-Net (although it is apparently an old version and i now need to find my old bookmerks somehow) and it works. Whoopee! Thank you for all the help and encouragement, and i hereby nominate myself a computer genuis, Grade Z.