ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

New Version of Firefox

  • 1 (رد واحد)
  • 1 has this problem
  • 19 views
  • آخر ردّ كتبه FredMcD

more options

This is not a request for help but a comment on the new version of Firefox. Today a new version of FF was installed on my computer and it wiped out ALL my passwords for EVERY account I own - personal and business. I am extremely pissed off because I have to reset all my passwords (which will take days)! For now on when you offer a new version of FF, warn the individual to back up their passwords and user names.

The question is am I going to keep using FF or just start fresh with another browser to avoid this headache in the future.

You have to up your game.

Rich

This is not a request for help but a comment on the new version of Firefox. Today a new version of FF was installed on my computer and it wiped out ALL my passwords for EVERY account I own - personal and business. I am extremely pissed off because I have to reset all my passwords (which will take days)! For now on when you offer a new version of FF, warn the individual to back up their passwords and user names. The question is am I going to keep using FF or just start fresh with another browser to avoid this headache in the future. You have to up your game. Rich

الحل المُختار

Firefox 80+ has a logins-backup.json file in the profile folder that can be used in case of issues with logins.json or to undo an accidental delete of a login, so you can check if you can find this file in the profile folder or in a backup and replace the current logins.json. Make sure to keep a backup copy of all involved files (logins.json and key4.db and logins-backup.json)

You can use the button on the "Help -> More Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

Help -> More Troubleshooting Information -> Profile Folder/Directory: Windows: Open Folder; Linux: Open Directory; Mac: Show in Finder https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data

If you use a Primary Password then you can prevent losing passwords by canceling the PP prompt. You need to logout beforehand by canceling a PP prompt, e.g. by clicking the eye icon in Lockwise (about:logins).

Also see; https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update


In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.

Read this answer in context 👍 0

All Replies (1)

more options

الحل المُختار

Firefox 80+ has a logins-backup.json file in the profile folder that can be used in case of issues with logins.json or to undo an accidental delete of a login, so you can check if you can find this file in the profile folder or in a backup and replace the current logins.json. Make sure to keep a backup copy of all involved files (logins.json and key4.db and logins-backup.json)

You can use the button on the "Help -> More Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

Help -> More Troubleshooting Information -> Profile Folder/Directory: Windows: Open Folder; Linux: Open Directory; Mac: Show in Finder https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data

If you use a Primary Password then you can prevent losing passwords by canceling the PP prompt. You need to logout beforehand by canceling a PP prompt, e.g. by clicking the eye icon in Lockwise (about:logins).

Also see; https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update


In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.

Helpful?

اطرح سؤالا

عليك الولوج إلى حسابك للردّ على المشاركات. من فضلك اطرح سؤالًا جديدًا لو لم يكن لديك حساب بعد.