Can't upload on Google Photos when using Firefox browser
I'm trying to upload photos on Google Photos (photos.google.com), but I always get an error message. I tried restarting my laptop, disabling add-ons, etc., nothing worked. I had to download Chrome again just to upload my photos. Please help, thank you.
Modified by chaemi
Additional System Details
OpenH264 Video Codec provided by Cisco Systems, Inc. Widevine Content Decryption Module provided by Google Inc.
- User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:72.0) Gecko/20100101 Firefox/72.0
What the error message exactly says is generally helpful in these situations. ;)
Please provide a screenshot of that error message.
See this support article. How do I create a screenshot of my problem? It is best to use a compressed image type like PNG or JPG to save the screenshot and make sure that you do not exceed a maximum file size of 1 MB.
Then use the Browse .... button below the Post a Reply text box to upload the screenshot.
I was able to upload 2/5 of the photos, but that took almost 30 minutes.
What security software do you have ?
It is possible that (anti-virus) security software is causing the problem. Try to disable security software temporarily to see if that makes a difference.