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Can't upload on Google Photos when using Firefox browser

Posted

I'm trying to upload photos on Google Photos (photos.google.com), but I always get an error message. I tried restarting my laptop, disabling add-ons, etc., nothing worked. I had to download Chrome again just to upload my photos. Please help, thank you.

I'm trying to upload photos on Google Photos (photos.google.com), but I always get an error message. I tried restarting my laptop, disabling add-ons, etc., nothing worked. I had to download Chrome again just to upload my photos. Please help, thank you.

Modified by chaemi

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Additional System Details

Installed Plug-ins

OpenH264 Video Codec provided by Cisco Systems, Inc. Widevine Content Decryption Module provided by Google Inc.

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:72.0) Gecko/20100101 Firefox/72.0

More Information

crankygoat
  • Top 25 Contributor
31 solutions 347 answers

What the error message exactly says is generally helpful in these situations. ;)

What the error message exactly says is generally helpful in these situations. ;)
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the-edmeister
  • Top 25 Contributor
  • Moderator
5420 solutions 40435 answers

Please provide a screenshot of that error message.

See this support article. How do I create a screenshot of my problem? It is best to use a compressed image type like PNG or JPG to save the screenshot and make sure that you do not exceed a maximum file size of 1 MB.

Then use the Browse .... button below the Post a Reply text box to upload the screenshot.

Please provide a screenshot of that error message. See this support article. [https://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem How do I create a screenshot of my problem?] It is best to use a compressed image type like PNG or JPG to save the screenshot and make sure that you do not exceed a maximum file size of 1 MB. Then use the '''Browse ....''' button below the '''''Post a Reply''''' text box to upload the screenshot.
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Question owner

I was able to upload 2/5 of the photos, but that took almost 30 minutes.

I was able to upload 2/5 of the photos, but that took almost 30 minutes.
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cor-el
  • Top 10 Contributor
  • Moderator
17694 solutions 160089 answers

What security software do you have ?

It is possible that (anti-virus) security software is causing the problem. Try to disable security software temporarily to see if that makes a difference.

What security software do you have ? It is possible that (anti-virus) security software is causing the problem. Try to disable security software temporarily to see if that makes a difference.
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